Provident Fundingagent

R
This review was posted by
a verified customer
Verified customer

I find the customer service, and overall responsiveness of Stephanie Amora, your agent at Provident Funding quite unacceptable. We had a pre-approval letter for a loan from your company on a housing investment.. Stephanie began communicating and asking for many additional items. At the end of the three weeks she said she would not approve unless I withdrew almost half the price of the house from our IRA's to put down on the home which we had previously been told we would be able to purchase with 20% down. She only knew of our additional funds because of our loan application. She told me we did not have a history of spending so she could not approve the original request. This does not make sense. After investigating Provident Funding due to our treatment. I found many people who would not deal with them as well as title insurance
companies and realtors who have bad impressions of your company. I would suggest you teach your employees communication skills and how to treat people in a more polite manner. We can not be dependent on to be return customers for this reason. I will take my business to an ethical, well functioning organization such as RPM Mortgage rather than work with Provident Funding.

Responses

  • Nu
    nunyabiznesss May 31, 2014

    They are the worst they are not only vindictive towards customers but also the brokers who try to sell their loans.
    They blackball brokers for months at a time at a whim. THE WORST ... PROVIDENT FUNDING IS POWER HUNGRY

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem