Dear washing machine lemon,
We are sorry to hear about the problems that you are experiencing with your washer. We can only imagine the frustration this has caused you. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would appreciate the opportunity to assist. My name is Scott and I work for the Sears Cares Escalations Team. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (washing machine lemon) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear edintsch,
I recently came across your post and was concerned with what I read. I'm sorry to hear about the problems you're experiencing with your weed whacker and the treatment you received from Sears when you attempted to drop off the item for repair. I'm sure this must be frustrating and inconvenient. I'm Scott, and I'm a case manager with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the weed whacker was purchased under and we will call you at your convenience. In addition, include your screen name (edintsch) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear T L Buell,
I apologize for the delay in response to your post. I'm sorry to hear about your unpleasant A&E experience and for the frustration and inconvenience it caused. My name is Scott and I'm with the A&E Solutions Team. At your convenience, please contact our office via email at AEservice@aefactoryservice.com so that we can further discuss your concerns. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (T L Buell) for reference to your issue.
Thank you,
Scott J.
A&E Cares
Dear mothermoon,
My name is Scott, and I'm a case manager with Sears Cares Escalations. I was saddened to read your post. I'm sorry for your mattress experience. I can only imagine the frustration and inconvenience you've been through trying to get this matter resolved. Our team would like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the mattress was purchased under and we will call you at your convenience. In addition, include your screen name (mothermoon) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear elmlakerd,
I came across your post here and wanted to reach out to you. I was sorry to hear about the delivery/haul away problem you encountered with your freezer. I'm sure this situation was frustrating and stressful, to say the least. I'm Scott with Sears Cares Escalations; my department would like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the freezer was purchased under and we will call you at your convenience. In addition, include your screen name (elmlakerd) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear Wimac75,
I apologize for responding so late to your post, but I did want to reach out to offer help. I'm so sorry to hear your A&E repair experience was such an unpleasant one. I can imagine the frustration and stress surrounding the situation involving your gas dyer; not to mention the nerves from the gas smell. I'm Scott with A&E Solutions; we'd like to help if you'd still accept it. At your convenience please contact our office at AEservice@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the dryer is listed under and we will contact you directly. In addition please include your screen name (Wimac75) in your email so we can reference to your posting.
Thank you,
Scott J.
A&E Cares
Dear kitty6248,
I found your post here and wanted to reach out to offer assistance. I'm sorry to hear about the terrible repair experience you've had and for the recurring problems your Samsung refrigerator has been causing you. After reading your post and understanding the scope and breadth of the problem, I definitely can see how stressful and frustrating this situation is. Being without a refrigerator is not easy I'm sure. I'm Scott with Sears Cares Escalations within corporate; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the refrigerator was purchased under and we will call you at your convenience. In addition, include your screen name (kitty6248) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear backyardbuddies@sbcglobal.net,
My name is Scott, and I'm with Sears Cares Escalations within corporate. After reading your post here, I wanted to reach out to you. I'm so sorry to hear about your Sears repair experience and the problems with your Craftsman chipper. Sears has always strived for the highest levels of customer service & satisfaction; clearly we fell short of that in this case. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the chipper was purchased under and we will call you at your convenience. In addition, include your screen name (backyardbuddies@sbcglobal.net) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear J. Paynter,
I recently came across your post here. I apologize for the delay in responding. I'm so sorry to hear that your Kenmore range has given you trouble and your Sears repair experience was not a pleasant & smooth one. I know being without a major appliance is tough to begin with; a hectic and problematic repair only adds to that frustration and stress I'm sure. I'm Scott with Sears Cares Escalations within corporate; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the range was purchased under and we will call you at your convenience. In addition, include your screen name (J. Paynter) in the email so we can reference to your case.
Thank you,
Scott J..
Senior Case Manager
Sears Cares
Dear jamiespencer,
I'm sorry for the delay in responding to your post; I only recently came across it. I'm sorry to hear about the problems your Kenmore range is having. I definitely see the concern and worry about the range coming on by itself and the risk that presents. I also apologize that your recent repair phone care experience was not a pleasant one. I can imagine the stress and frustration this is causing you. I'm Scott with Sears Cares Escalations; we'd like to try to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the ranger was purchased under and we will call you at your convenience. In addition, include your screen name (jamiespencer) in the email so we can reference to your case.
Thank you,
Scott J..
Senior Case Manager
Sears Cares
Dear Jim H,
I apologize for responding late to your post here. I'm Scott with Sears Cares Escalations. I know how valuable your time is, and I also realize it's never pleasant to have to wait for auto work to be completed. I'm sure witnessing the slow progress of your car was incredibly frustrating and is by no means acceptable customer service. This experience is not normally how things should run in one of our automotive centers and I appreciate you taking the time to share your experience. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Jim H) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear Lei Tang,
I'm Scott with Sears Cares Escalations. I recently found your post here; I'm sorry I'm responding late to it. I'm so sorry to hear about your disappointing experience with Sears repair services. I know your time is valuable and it's not easy to get time off work. Naturally, we do our best to make all of our scheduled appointments within any given day; however our technicians can not leave one job in the middle of repair to rush to the next customer's home. I realize this is not acceptable, but it is the very nature of the repair service. We wouldn't leave your appointment mid-repair, nor do this to any of our valued customers. We'd still like to try and help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (Lei Tang) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear Mr. Scott Allen,
I'm terribly sorry for responding so late to your post here. I just came across & located it. I am truly sorry and concerned about what I've read regarding your Sears.com shopping and refund experience. It is unacceptable for any one of our customer's to endure such trouble for a seemingly simple transaction. I know how valuable your time and money is and I'd like to extend an offer of help with resolving this matter to your satisfaction. I'm Scott; I work within corporate for Sears Cares Escalations. We are a single point of contact for problem resolution and would love the opportunity to assist you. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Mr. Scott Allen) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear Mia,
My name is Scott and I'm with Sears Cares Escalations within corporate. I found your post and wanted to reach out to you. I am so sorry to hear about all the trouble you've encountered with your Bissell vacuum and it's repair. I would also like to apologize for the manner in which your issue was handled by the store. This situation is not the normal way in which Sears handles problems with any of our products. We do value you as a customer and it definitely sounds like you've had a rough time with this vacuum. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the vacuum was purchased under and we will call you at your convenience. In addition, include your screen name (Mia) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear jherway,
First, I'd like to apologize for the delay in responding to your post; I just located it. Second, I'm deeply sorry for the amount of suffering, stress and frustration your refrigerator delivery has caused. Yes, there are times when damage occurs during a delivery, repair or home improvement experience; but its Sears’s policy and responsibility to set up a claim and work with our customers on getting the damage reversed and problems resolved. This has clearly not been the case for you and I'm sorry you're still waiting for payment & resolution. I'm Scott with Sears Cares Escalations; we'd like to assist you. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the refrigerator was purchased under and we will call you at your convenience. In addition, include your screen name (jherway) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear Lousy service and product,
Please accept my apology for my tardy response to your post. I was saddened to hear of the problems your new Craftsman mower has given you in the year you've had it. It definitely is not normal for a new tractor/mower to have the reoccurring problems such as yours. I'm also truly sorry for the scheduling and service issues you've encountered. We do our best to honor and maintain our service appointment schedule, but cannot leave a service call in the middle of repair to make the next appointment. We would not do that to you or any of our customers. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the mower was purchased under and we will call you at your convenience. In addition, include your screen name (Lousy service and product) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear frustratedsearscustomer,
I wanted to reach out to offer assistance. I'm so sorry to hear about the control board on your refrigerator failing. I know that being without a fridge that doesn't cool is incredibly frustrating and stressful. My name is Scott and I'm with Sears Cares Escalations; we like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (frustratedsearscustomer) in the email so we can reference to your case.
Thank you,
Scott J.
Senior Case Manager
Sears Cares
Dear Penny28,
I'm Scott with Sears Cares Escalations. I wanted to reach out to you after finding your post here. I'm so sorry to hear you dryer stopped heating and the subsequent terrible reschedule experience you had with Sears repair. I know being without a dryer is frustrating and inconvenient, and the delay and rescheduling of your appointment only made things worse. Waiting this long for service is unacceptable and we'd like to offer some help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dryer was purchased under and we will call you at your convenience. In addition, include your screen name (Penny28) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear unhappy customer P,
My name is Scott and I'm with Sears Cares Escalations. I found this post and wanted to reach out to offer some help. I'm so sorry to hear about the trouble your Kenmore washer is causing as well as the difficulty with our repair technician & department. I know it's difficult and inconvenient being without a washer, but even more frustrating not being able to get it repaired when you thought you were going to. When we service your appliances, it's Sears' goal to exceed your expectations; we've obviously not achieved that goal. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (unhappy customer P) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear Christabel Spaulding,
I just found your post here and wanted to reach out to offer assistance. I'm terribly sorry for the confusion and trouble over your refrigerator's water line hook up. I know how frustrating it must be to have a new refrigerator that you specifically purchased for the convenience of water & ice in front, only to not have that feature ready to use. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Christabel Spaulding) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear RecallKenmore,
My name is Scott, and I'm with Sears Cares Escalations. I apologize for the tardy response to your post here; I just came across it. I'm terribly sorry for the lighting fixture problem in your Kenmore refrigerator. I definitely understand your frustration and concern over such a problem. Being that this could possibly pose a safety/health problem, this is definitely something we'd like to assist you with. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (RecallKenmore) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear couch01,
I'd like to apologize for responding late to your post here; I just came across it. I'm Scott with Sears Cares Escalations within corporate. I'm truly sorry and concerned about what I've read here. I definitely can understand your cause for concern and stress over this situation. Heating elements should not get so hot to the point where the range unit itself is too hot to touch. I'm so sorry to hear of the fear and inconvenience, to say the least, this has caused your mother-in-law and yourself. We'd like to offer assistance. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the range was purchased under and we will call you at your convenience. In addition, include your screen name (couch01) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear John Secrist,
My name is Scott; I'm with Sears Cares Escalations within corporate. I'm sorry for responding so late to your post. I definitely understand the frustration with the F-1 error codes your Kenmore Oasis washer has been giving you. I'm sure these feelings were made worse by your having to do your laundry elsewhere. We of course would love to see you back in Sears, but I do understand you skepticism considering what you've endured with your Sears products. We'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (John Secrist) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear AKirkeb,
I'm sorry for the delayed response to your post here, but I still wanted to reach out to you. I'm Scott with Sears Cares Escalations and I'm very concerned with what I read here. This must have been frightening and shocking to witness one of our delivery truck drivers behaving & driving so erratically possibly posing danger. I would have done the same thing if I had witnessed such a thing. I would also like to apologize for the manner in which your complaint was handled by our customer care call centers. This should have been something handled with more urgency and care. I would like to offer assistance in this matter and work towards a resolution with you as we'd hate to not see you inside a Sears store sometime in the future. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (AKirkeb) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
Dear norwegiancat,
I found your post here and wanted to reach out to you. I'm sorry for the hassle you've endured with your Bissell vacuum. I'm sure the trouble you encountered with our repair facility and repair call centers were nothing short of frustrating and inconvenient. This situation is not normally how a repair is handled by Sears and I'm sorry the run around you’ve received. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the vacuum was purchased under and we will call you at your convenience. In addition, include your screen name (norwegiancat) in the email so we can reference to your case.
Thank you,
Scott J.
Sears Cares
