Hi Aggravated No Longer a Sears Customer,
Thank you for bringing your washing machine repair and member services experiences to our attention. The details you have provided clearly shows how these interactions have caused you to feel very upset. Like other product coverage and protection agreements found on the market today there are certain terms and criteria that must be met prior to authorizing an exchange or replacement as is the case with the protection agreement you purchased. My name is Brian and I am a member of the Sears Social Media Support team. Having spent some time reading your post I would like to take this time to offer our assistance. We would like to put you in contact with a dedicated case manager who will work closely with our repair team to address your concerns. Please send your contact #, the name and phone # used at time of purchase, as well as the screen name (Aggravated No Longer a Sears Customer), to reference your post to smadvisor@searshc.com and a dedicated case manager will contact you directly. Again, thank you for bringing your washer repair to our attention. We do look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
DH california
Pleaseaccept our apologies with your most recent experience with our Home Improvementdepartment. We always want our members treated with the highest respect andservice they deserve. It is very concerning to hear that you had a less thanstellar experience. My name is Dianne andI am a member of the Sears Social Media Support team. We would like to discuss the event the transpired in more detail withyou directly. Pleasesend the following information –contact #, screen name (DH california), phone # used at time of purchase to smadvisor@searshc.comwe look forward to speaking to you.
Thank you,
Dianne D.
Social Media Moderator
Social Media Support Team
Hello Baileyandparkersmom,
We thank you for informing us about this matter. We would be happy to connect you with one of our case managers to assist you with your stove concerns. Please send the following information – contact #, screen name (Baileyandparkersmom), phone # used at time of purchase tosmadvisor@searshc.com we look forward to speaking to you.
Thank you,
Dianne D.
Social Media Moderator
Social Media Support Team
Dear really stuck,
Thank you for posting regarding the trouble you are having with your refrigerator. We attempt to provide top notch products and services to all of our members and it seems that we have fallen short in this instance. My name is Susan with the Sears Cares Escalations team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. This case manager will speak with you and discuss possible resolutions to your refrigerator situation. We value your business very much and are sorry that this has upset you and caused you to be inconvenienced. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the (really stuck) was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (screen name) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Former Sears appliance buyer,
We apologize for the trouble you experienced with your dryer delivery. My name is David with the Sears Social Media Support Team. I can see that this situation has caused you a lot of frustration and I thank you for letting us know about this. If you would like, we would be happy to have a case manager contact you directly to discuss this experience and assist in addressing any concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Former Sears appliance buyer) you used to post on this site, for reference to your issue. We look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Hfws115,
My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you taking to the time to let us know about your oven. We are sorry for the mishaps you have encountered with your appliance. We would be happy to have a case manager to contact and discuss your concerns. Please send the following information – contact #, screen name (hfws115), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Jeff,
We appreciate this feedback you’re posting about your Kenmore Oven. We always strive to provide products that our members would be satisfied with and I can see were missing the mark in your case. My name is Isaac and I am a case moderator with Sears Social Network Support Team. Please allow us the chance to assist you with this matter. I currently see you provide an Email for us at the jeff5622@sbcglobal.net I will forward your contact information over to our case management team for further assistance.
Thank you,
Isaac D.
Social Media Moderator
Social Media Support Team
Hi George T. R.,
Thank you for posting about Kenmore Ultra Wash Dishwasher repair needs and extended warranty concerns. Protection agreements (extended warranties) are an optional purchase and there is no requirement or demand to purchase. Many Sears members have taken advantage of the benefits and options they provide. My name is Brian and I am a member of the Sears Social Media Support team. I have read your post and I would like to offer our assistance. We would be happy to put you in contact with a case manager who will work closely with our repair business partners to see what options are available. Please send your contact #, the name and phone # used at time of purchase, as well as the screen name (George T. R.), to reference your post to smadvisor@searshc.com. Again, thank you for bringing your concerns about your dishwasher repair to our attention. We do look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Alex Wing,
Wethank you for posting about your dehumidifier cord. From your post I can seethat this has been a source of great frustration for you and we would like toassist. My name is Liz with the Sears Social Media Support team and we are asingle point of contact for escalated concerns. We would be happy to connect you with one of our dedicated casemanagers to look into this further and address your refund concerns. Pleasesend the following information – contact #, screen name (alex wing), phone #used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and lookforward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
KimKe,
We thank you for bringing this matter to our attentionregarding your experience. We trulyunderstand how disappointed you may feel with the type of customer service youhave received. We would like to have oneof our dedicated case managers discuss your experience. At your earliest convenience, please send thefollowing information – contact #, case #, screen name (KimKe), phone # used attime of purchase to smadvisor@searshc.com. Again, we do apologize for the inconvenience and look forwardto speaking with you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Hi mad again,
Thanks for taking time to post about how your refrigerator door repair was handled. We take pride in providing excellent member services and it appears we missed the mark concerning your refrigerator repair. My name is Brian and I am a member of the Sears Social Media Support team. I realize how this matter was handled was disappointing to you thus causing you to cancel the Protection Agreement. I would like to take this time to offer our assistance. We would like the opportunity to speak with to offer further assistance and to provide feedback to the appropriate management team. At your earliest convenience, please send your contact #, the name and phone # used at time of purchase, as well as the screen name (mad again) to reference your post to smadvisor@searshc.com and a case manager will contact you directly. Again, thank you for providing feedback about your refrigerator repair and member service experience. We look forward to speaking with you soon.
Thank you,
Brian R.
Social Media Moderator
Sears Social Media Support
Dear mark van vlack,
Thank you for posting this feedback with your refrigerator. Sears strives to provide top quality services to all its members and judging from the multiple services visits it’s clear to see why you’d be dissatisfied. My name is Isaac and I’m a moderator for the Sears Social Media Support team. I am reaching out to you and offering our assistance with this refrigerator issue. Please send the following information – contact #, screen name (mark van vlack ), and the phone # used at time of purchase to smadvisor@searshc.com.
Thank you,
Isaac D.
Social Media Moderator
Social Media Support Team
Dear Terrible Appliance Repair Service,
My name is Isaac and I am a member of the A&E Solutions team. I wanted to thank you for sharing your feedback on your most recent A&E service experience. We want to make sure that all of our customers are satisfied with their experience and I can see we have missed the mark in your case. When time permits please provide us with a contact number Name under the account and please include the following screen name I assigned (Terrible Appliance Repair Service), to AEservice@aefactoryservice.com so we can further discuss your concerns.
Thank you,
Isaac D.
A&E Solutions Team
Hello Gary15801!
We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for the mishaps that have occurred with dehumidifier. We would be happy to connect you with one of our dedicated case managers to look into this further and address this matter. Please send the following information – contact #, screen name (Gary15801), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Aquila973,
We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so frustrated and upset over what has occurred with your heat pump installation. We would be happy to connect you with one of our dedicated case managers to look into this further and address your refund concerns. Please send the following information – contact #, screen name (Aquila973), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Not a Happy,
My name is Susan with the Sears Cares Escalations team. I found your post here and wanted to reach out and offer our sincere apologies for the difficulties you are having with your dishwasher. We'd also like to thank you for bringing this to our attention. We'd be more than happy to speak with you regarding your issue and help to resolve it. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Not a Happy) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Finalm,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your washer. We can truly understand your disappointment and see we have fallen short of your expectations. We would appreciate the opportunity to discuss your experience and address your concerns. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Finalm), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
WasherAlreadyRusting,
We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for the mishaps that have occurred with your washer. We would be happy to connect you with one of our dedicated case managers to assist you and address this matter. Please send the following information – contact #, screen name (WasherAlreadyRusting), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
G-Nill,
We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for the mishaps that have occurred with your washer. We would be happy to connect you with one of our dedicated case managers to assist you and address this matter. Please send the following information – contact #, screen name (G-Nill), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Penny H.,
We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so frustrated and upset over what has occurred with your oven. We would be happy to connect you with one of our dedicated case managers to contact you and address your concerns. Please send the following information – contact #, screen name (Penny H.), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
PLANTNERD,
We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so frustrated and upset over what has occurred with your refrigerator. We would be happy to connect you with one of our dedicated case managers to contact you and address your concerns. Please send the following information – contact #, screen name (PLANTNERD), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Disgusted in Indy,
We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand your frustrations with what has occurred with your light continuously staying on. We would be happy to connect you with one of our dedicated case managers to speak to you and address your refrigerator concerns. Please send the following information – contact #, screen name (Disgusted in Indy), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Pjd141,
My name is Liz and I am a member of the Sears Cares Escalations team. We appreciate you taking to the time to let us know about this. We are sorry for the mishaps you have encountered with your grill. We would be happy to have a case manager to contact and discuss your concerns. Please send the following information – contact #, screen name (pjd141), phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
EW Simmons,
We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand your frustrations with what has occurred with your vinyl siding. We would be happy to connect you with one of our dedicated case managers to speak to you and address your concerns. Please send the following information – contact #, screen name (EW Simmons), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Hello T.K.H.,
Thank you for taking the time to share with us about the problems you been having with your washer. We’d like to have one of our dedicated case manager’s follow up with you and assist you any way we can to make sure this situation with your washer is resolved. At your convenience please email our office at smadvisor@searshc.com so that we can further discuss your concerns. In the email please provide us with your contact #, screen name (T.K.H.), and the phone # used at time of purchase. Again, we apologize for the inconveniences faced, and we look forward to speaking with you soon.
Thank you,
Edwin C.
Social Media Moderator
Social Media Support Team
