Hazardous oven
My name is Liz with Sears Social Media Support Team; I found your post here and I want to apologize for all the difficulty you’ve had with your oven. We value your business very much and would like to help you. We understand the importance of having a working appliance in the home and to exceed you expectation with our service. It’s clear that we did not meet your expectations with repair of your oven and our customer service. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Hazardous oven) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Media Support
Timinct,
I am Liz and I am a member of the Sears Social Media Support Team. I saw your post today and wanted to reach out to you to offer our assistance. I understand it can be to receive a post card regarding a recall for your dehumidifiers. In addition, I can see how irritating it can be to spend additional money to have them replaced. We would like to have one of our dedicated case managers speak with you on this issue. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dehumidifier was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Timinct) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Media Support
Coolwaters
Please accept our sincere apologies for the level of customer service you have experienced with your mattress order. I am Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it is to order a mattress and be told the item would be delivered on 11/23/2017. Even more, I can see how disappointing it is to be told the mattress was lost and receive the level of customer service when you called us for help. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Coolwaters) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Media Support
omarpalacios
We do apologize for the troubles you have experienced with one of our Auto Centers. My name is Liz and I am a member of the Sears Social Media Support team. I can how it would be frustrating to have your vehicle in for repairs and the service did not meet your expectations. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience. I do see you have provided a phone with your post, and I have already forwarded that to our case management team. If you have another way you would like to be contacted, please feel free to email that information to smadvisor@searshc.com. In addition, please include your screen name (omarpalacios) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Moderator
Sears Social Media Support
EHM,
Please accept our sincere apologies for the level of customer service you have experienced with our repair service. I am Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it is to schedule service and the service was cancelled. Even more, I can see how disappointing it can be to rearrange your day and our technician never called. We would like to connect you with a dedicated case manager to discuss your experience and to make things right. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the appointment is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (EHM) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Social Media Support
CaryGrant,
I am Liz and I am a member of the Sears Social Media Support Team. I am sorry to hear that we have let you down with the repair and would like to offer some assistance. I understand it can be very frustrating to have scheduled an appointment and the technician was a no show. I would like to have one of our dedicated case managers speak with your repair experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (CaryGrant) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Social Media Support
KWC,
Please accept our sincerest apologies for the troubles you have experienced with your television. I can understand how discouraging it is to purchase a television and find out the TV will not fit in the space where you needed it. We would like to connect you with a dedicated case manager and discuss your experience. . At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the repair was scheduled under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (KWC) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Social Media Support
Dear Unsatisfied ex-Customer,
Please accept our sincere apologies for the troubles you have experienced our home improvement service. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to purchase roofing and it did not meet your expectations. Even more, I can see how irritating can be to receive poor customer service while to rectify the issue. We would like to connect you with a dedicated case manager to discuss your experience and ensure that you receive your refunds in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the roof installation is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Unsatisfied ex-Customer) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R
Social Media Moderator
Social Media Support
Sr833,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your refrigerator. In addition, I understand how frustrating it is to receive poor customer service and having to wait on parts. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the refrigerator is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Sr833) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you
Thank you,
Liz R
Social Media Moderator
Social Media Support
Dear Tim,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means we handle a situation from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our assistance to help resolve the situation with your dehumidifier. After reading your post above, I can see that you are not happy with the solution that Sears and LG have offered it's customer's who purchased dehumidifiers between 2003 and 2009. We would be more than happy to offer our assistance to help resolve your personal dehumidifier issue. We value your business and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the dehumidifier was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Timinct)
you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
traildend,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear of the troubles you are experiencing with your oven. In addition, I understand how frustrating it is to have the control panel shorten out and buzz. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the oven is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (traildend) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
foley4289,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your refrigerator. We pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. My name is Liz and I am with the Sears Social Media Support team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at SMAdvisort@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator is listed under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (foley4289) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
xxSoniqxx
My name is Liz and I am a member of the Sears Social Media Support team. Please accept our sincerest apologies for the troubles you have experienced with your snow blower purchase. I can truly understand your frustrations with the level of customer service you received when you contact us. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (xxSoniqxx) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support
Dejavu62,
I'm sorry for any inconvenience and frustration you’ve encountered with your delivery. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Dejavu62) in the email so we can reference your post. Again, we’re sorry for any trouble we have caused and we hope to speak with you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
LloydS,
Please accept our apologies for the level of customer service you have received from one of our Auto Centers. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance. I can see how frustrating to purchase a tire and it seemed to be out of balance. We would like to contact you and further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the tire was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (LloydS) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
JBHayes
I saw your post here and wanted to offer some assistance. We do apologize for the level of customer service you have encountered with your battery. My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is to receive poor customer while trying to rectify this issue. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the battery was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (JBHayes) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Sears Lies
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I am truly sorry for the troubles you have experienced with your appointment for an estimate. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the appointment was under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Sears Lies) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Irene Prager,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support team. I am truly sorry for the troubles you have experienced with your washer. Per our records, we recently reached out to you on 01/06/2013 on Sears Facebook. As of yet, we have not received your contact information. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Irene Prager) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
terrijo413,
My name is Liz and I am a member of the Sears Social Media Support team. Please accept our apologies for the troubles you are having with your range. I can truly see how overwhelming it can be to have your oven stop working properly. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (terrijo413) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Moderator
Sears Social Media Support
John S. Thomas
Dear John, I was moved by your post and would like to reach out and offer assistance. My name is Christine and I am with the Sears Social Media Support team. I can see how frustrating your experience is with us as you try to receive answers for the confusing information we have provided you. I can see how overwhelming it is to know you have not had business with us and receive a phone call from us requesting payment on an outstanding debt. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be inconvenienced by this any longer. In the email please indicate if the number you have provided in your post is the best contact phone number and we will call you directly. In addition, please include your screen name (John S. Thomas) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
Sunnysideme
Hello, my name is Christine and I am with the Sears Social Media Support team. I saw your post here and would like to reach out to you and offer assistance. . We apologize for failing to meet your expectations with our services. I can understand your concern with the results from our visit and work at your home. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options to satisfy you as a customer and restore your faith in our company. At your convenience please contact our office via email at smadvisor@searshc.com to open the lines of communication with you and discuss your experience. In the email please provide the best contact phone number or the number to which the home services were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Sunnysideme) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we are anxious to hear from you.
Thank you,
Christine R.
Social Media Moderator
Sears Social Media Support
djt2005
I am Liz and I am a member of the Sears Social Media Support Team. I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your range. From your post, I can see how frustrating is to have your range malfunction on Christmas morning. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (djt2005) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
Dear Michele corn:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle a situation start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the issues surrounding your washer and dryer delivery. We understand your frustration and irritation with our delivery team not honoring your delivery date. Instead of delivering your washer and dryer to your local store, your washer and dryer should have been set up for delivery to your home. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (Michele corn) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Hi Michele corn,
I'm sorry that I said you had a washer and dryer instead of a refrigerator.
Thanks,
Susan R.
Social Media Moderator
Sears Social Media Support
Deborah Walton,
I am Liz and I am a member of the Sears Social Media Support Team. I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with the repair of your washer. From your post, I can see how frustrating is to schedule repair and the washer is still not working properly. Even more, I can see how overwhelming it is to move your washer as directed and our technician never showed up for the appointment. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. Please send the following information – contact #, screen name (Deborah Walton), phone # used at time of purchase to smadvisor@searshc.com – Thank you, Liz Social Media Moderator, Sears Social Media Support
