Good morning Damenuke,
My name is Mike and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you. I am sorry to see that the siding that was installed on your home failed to meet your expectations. I can realize how irritating this must be as it is an expensive and time consuming endeavor. If you would allow us the opportunity, I would like to connect you with a dedicated case manager to ensure that your siding needs are met satisfactorily. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the siding was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Damenuke) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Good morning Mark,
I saw your post today and wanted to touch base with you. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that you are having trouble having your refrigerator repaired. It is frustrating enough to be without your refrigerator, much less to not have your appointment honored. If you would allow me the opportunity, I would like to connect you with a dedicated case manager to monitor the repair process and ensure that your refrigerator is restored to proper working order. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Mark Schneider) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Good afternoon DrTravel,
I saw your post today and wanted to touch base with you. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that you are having issues with your furnace. We strive to make every service experience a positive one from start to finish and I sincerely apologize as that does not appear to be the case in this instance. If you would allow me the opportunity, I would like to connect you with a dedicated case manager to both discuss your experience as well as to ensure that your service needs are met satisfactorily. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the furnace was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (DrTravel) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Dear Scratched Customer,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We regret to hear that the installation of your new floor had to be delayed. We understand your frustration with the state your new flooring was left in. We would like the opportunity to assist in this matter. We would be able to contact the installers and follow the installation on your behalf. Your continued patronage is appreciated. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your flooring was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “Scratched Customer” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear Suspect40:
Please accept our sincere apologies for the frustration and run around you are experiencing with your PartsDirect order. I can only imagine how upset I would be with first trying to cancel this order immediately then finding out that the part is back ordered and you don't need it. This is definitely not the type of service that you deserve or the type of service that Sears has long been known for. My name is Susan with Sears Social Media Support Escalations team. I found your post here and ask if you will allow me the opportunity to connect you with a dedicated case manager to discuss your experience and elicit their help to resolve this matter. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience, please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the refrigerator part was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Suspect40) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Ms. Haiderali:
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle an issue start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the length of time it has taken to receive the necessary part to repair your refrigerator. We certainly understand your concern and frustration for this repair to take this length of time, especially when the temperatures are rising in your area. We would like to look into this situation further and offer our assistance to help resolve it. We value your business very much and want to make sure that everything is being done that can be done for you.
Because you have already provided your contact information, I will forward your information over to the Sears Cares team and a case manager will contact you as soon as possible. Again, please accept our apology for the length of time it has taken to repair your refrigerator. I know this has caused you much distress since the summer months are upon us and it is getting very hot.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Good morning Kalena,
I saw your post today and wanted to reach out to you. My name is Mike and I am a member of the Sears Social Media Support team. I am very sorry to see that you and your husband encountered so much difficulty in trying to obtain replacement blades for your weed eater. I understand how important it is to have your weed eater fully operational as we approach the summer. Furthermore, I also understand that the poor service you received at the store only exacerbated the situation. If you would allow me the opportunity, I would like to connect you with a dedicated case manager to ensure that the refund process goes as smoothly as possible. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the weed eater was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Kalena Lei) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Dear V7757,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We regret to hear that your stove has caught on fire; we understand that this can cause great concern. We are very sorry to hear that through a number of calls into our customer service you were unable to find a proper solution. We do value you as a Sears customer and would like to further assist at this time. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your stove was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “V7757 ” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Dear MARY T CASTERLINE,
My name is Stephanie L. and I am with the Sears Social Media Escalations team. We have just come across your post and wanted to reach out. Please accept our apologies for the way your repair appointment was handled. We understand your concern with the delay in repair due to the parts required not being readily available. We also understand your frustrations with the cancelled repair appointments, this type of service and miscommunication to our customers is never acceptable. We would like to contact you and speak further about this issue. We will have the proper resolutions to see this repair is followed through expeditiously. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number your dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name “MARY T CASTERLINE” you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
Good afternoon TB,
My name is Mike and I am a member of the Sears Social Media Support team. I came across your post today and wanted to reach out to you. I am sorry to see that our carpet cleaning service has disappointed you. We strive to be up front with the prices of all of our services and I apologize if there was any confusion. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to discuss your experience and also to ensure that your carpet cleaning needs were met. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the carpet cleaning service was scheduled under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (TB) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
msommers, I am sorry to see that your repair needs are unresolved as of yet. I show that we have received your contact information and have forwarded it to one of our dedicated case managers, who will be contacting you by the end of business today. We look forward to meeting your repair needs for your dishwasher.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Good morning jasminattia,
I came across your post today and wanted to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am truly sorry to see that you have had so much trouble with your dryer. It is frustrating enough to have your dryer fail twice already, much less to have to wait for a long time for service on each occasion. While our repairmen’s vehicles can sometimes break down, it is certainly not our intention to further inconvenience you. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to monitor the repair process going forward and to ensure that your dryer is running properly. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (jasminattia) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Hello Herrick,
I saw your post today and wanted to touch base with you. My name is Mike and I am a member of the Sears Social Media Support team. I am truly sorry to see all of the trouble that has resulted from your rescheduled delivery. We realize how important it is for us to honor our commitments, and we do apologize that we fell short of that mark in this instance. I can understand your aggravation with this situation, as you were not only inconvenienced in regards to your food and your wife’s medicines, you were then disappointed in the experience you had on the telephone. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to both discuss your experience as well as to monitor the delivery from this point forward to ensure that you receive your appliances. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the appliances were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Herrick) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Mike D.
Social Media Moderator
Sears Social Media Support
Chilidan,
Hello my name is Zenaida and I am part of the Sears Social Media Support team. We can understand your concern with the rust that has developed on your washer. I am glad you were able to get a technician scheduled to check the unit. We would like to follow up with you to learn the details of your appointment and see if there is anything we can do to be of assistance.
At your convenience, please contact our office via email at smadvisor@searshc.com to put an end to your frustration. In the email, please provide a contact phone number and the phone number your washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Chilidan) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Hello sandra L,
We are sorry to hear about the problems that you’ve experienced with your Sears item and our Service Repair. We can only imagine the frustration this has caused you and your family. It is our goal to get your appliances to run properly when servicing and to exceed your expectations. This clearly has not been done for you and we would like to have your feedback provided, so we are able to inform our business partners at the service center. My name is Robert and we would like to have an opportunity to correct this experience for you. At your convenience, please email us at SMAdvisor@searshc.com; you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (sandra L.) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
D.R.K.,
Hello my name is Zenaida and I am part of the Sears Social Media Support Team. I can understand how disappointing this experience with your dishwasher been for you. It is certainly upsetting for a new appliance not to work properly. We would like to look into this with you and see if there is anything we can do to make this right.
At your convenience, please contact our office via email at smadvisor@searshc.com to put an end to your frustration. In the email, please provide a contact phone number and the phone number your dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (D.R.K.) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
My name is Tony and I am with the Sears Social Media Escalations department. I am truly sorry to hear about this bed bug issue that you have encountered with your recently purchased mattress. I too would be extremely upset if my brand new mattress had these issues and don’t blame you a bit for wanting to get your money back for this purchase.
We would appreciate the opportunity to speak with you further and be your one point of contact within Sears to ensure that this matter is resolved to your complete satisfaction and done so in a timely manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (chynadoll) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Tony T.
Social Media Moderator
Sears Social Media Support
Dear Mary,
My name is Tony and I am with the Sears Social Media escalations department. I read you post and would first like to say that I am truly sorry for the continued issues that you have had with your van and the repairs that were done on it. I am a parent myself and I too would definitely be concerned about my child’s well-being and would do anything to ensure that they had a safe mode of transportation.
With that in mind, we would certainly appreciate the opportunity to speak with you further and be your one point of contact within Sears. It is our duty to work on your behalf to ensure that we address all of your concerns and make your next experience with Sears a more pleasant one.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Mary Traynor) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Tony T.
Social Media Moderator
Sears Social Media Support
To: Chad of Wisconsin,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your dishwasher. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist.
My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at SMAdvisort@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Chad of Wisconsin) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
Dear Cathy,
My name is Tony and I am with the Sears Social Media escalations department. Please accept our sincerest apologies for the trouble that you have experienced with the appliances that you purchased from us. I can certainly understand the need to have everything in working order, especially with the number of people that live at your residence.
As a valued Sears customer, we would appreciate the opportunity to speak to you further to gather more information and work on your behalf to get the appliances up and running to your satisfaction and do this in a timely manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (beepollen2012) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Tony T.
Mo zaid,
Please accept our apologies for the problems you have encountered with your refrigerator. My name is Zenaida and I am part of the Sears Social Media Support team. I understand how frustrating this situation has been for you and I would like to get you some assistance from our team. We certainly want to look into this with you and once we receive your information we will assign a case manager to work directly with you. Your case manager will monitor the progress of your claim and work with you until this issue is completely resolved.
At your convenience, please contact our office via email at smadvisor@searshc.com to put an end to your frustration. In the email, please provide a contact phone number and the phone number your refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Mo zaid) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Eddie,
My name is Tony and I am with the Sears Social Media escalations department here at the executive office. I am truly sorry to hear about all of the troubles that you have experienced with your granddaughter’s bike since purchasing it in April. I can certainly understand your frustration with the delay in response regarding the assistance that you were seeking at the store level. As a father myself, I can absolutely understand why you want to get this done for your granddaughter and get the new bike.
As a valued Sears customer, we would appreciate the opportunity to speak with you further and work on your behalf to ensure that this matter is resolved to your complete satisfaction and done in a timely manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Eddie Hooker) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
Gwendolyn, please accept our sincerest apologies for the level of customer service that you recently received at your local Sears store. I can certainly understand your level of disappointment with this type of service, especially with the particular occasion that brought you in. I can remember when my wife and I were preparing for our wedding and I assure you, poor customer service was not something that we expected, nor accepted.
As a valued customer, we would truly appreciate the opportunity to speak with you further about this experience, so that we can gather more information and take the necessary action to ensure that your next visit is one that you can look back on and be able to say that you enjoyed it.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Gwendolyn Moore) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
GabrieleC,
We are very sorry to hear that you are having problems with your dishwasher and also for the extended time frame you were given for your appointment. We certainly understand your frustration and disappointment with how everything has transpired and we would like to speak with you to see what we can do to correct this situation.
My name is Greg and I am with the Sears Cares Social Media Support team. At your convenience, please contact our office via email at smadvisor@searshc.com and one of our case managers will get in touch with you regarding your experience. In the email, please provide a contact number and we will call you directly. In addition, please include your screen name (GabrieleC) in the email for reference to your issue. Again, we’re sorry for the frustration this has caused you and we look forward to speaking to you soon.
Greg G.
Sears Social Media Moderator
Sears Social Media Support
My name is Tony and I am with the Sears Social Media Escalations team at the executive office. I would like to first express my sincerest apologies that this has happened to you. I can only imagine fear and frustration that you must have been feeling when you saw this. If this had happened to me, I too would want some answers about what is being done.
We at Sears value your business more than words can express and we would appreciate the opportunity to speak with you about this experience. We would like to have one of our dedicated case managers reach out to you and be your one point of contact within Sears to ensure that this matter is handled in an expeditious and professional manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Tmac321) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
