RJD,
I'm sorry for any inconvenience and frustration you’ve encountered with your tractor and our phone representatives incorrectly handling your requests. My name is Brian H. and I’m with the Sears Cares Social Media Support team. I can understand you being upset with not having a properly working mower as well as not getting the proper assistance over the phone and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (RJD) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
To T mcmcmahon,
At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist. I apologize that the part needed for your refrigerator has been delayed since July. It is our goal at Sears to provide our customers with the highest quality of customer service. We are sorry for the confusion surrounding the information you have been given on the delivery of the part. Since apologies don’t resolve your problems we would like to help resolve this. My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at SMAdvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (T mcmcmahon) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
To sphx1,
We are very sorry for the continuing problems you have encountered over these many months with your bathroom remodel. This is definitely not the type of service you should expect, or deserve, from Sears and we certainly understand your frustration over what has been occurring. I would also like to apologize for the multiple phone calls you have received regarding payment for a home improvement that sounds like it is far from completed.
My name is Greg and I am part of the Sears Cares Social Media Support team. At your convenience, please contact our office via email at smadvisor@searshc.com with any additional information you feel we need to be aware of and we will one of our case managers get in contact with you. In the email, please provide your best contact number and please also include any previous case numbers you have been given regarding this situation and we will call you directly. In addition, please include your screen name (sphx1) in the email for reference to your issue. Again, we’re very sorry for the many problems and frustrations you have encountered during your bathroom remodel.
Greg G.
Sears Social Media Moderator
Sears Social Media Support
Mr. Blanda,
My name is Kiera and I am part of the Sears Social Media Support Team. I’m so very sorry that your washer began rusting after only two years. I can understand how upsetting it is for your merchandise to fail so soon and not to be covered under warranty. We would like to speak with you regarding this matter to see how we may be of assistance. At your convenience, please contact our office via email at smadvisor@searshc.com so that you don’t have to continue to be frustrated by this matter. In the email, please provide a contact phone number and the phone number your washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Craig Blanda) you used to post on this site, for reference to your issue. We look forward to working with you soon.
Thank you,
Kiera J.
Social Media Moderator
Sears Social Media Support
To Marquess11,
I am so sorry that you’ve encountered these problems with your refrigerator. I understand how inconvenient it is to have such a major appliance fail. My name is Kiera and I am a part of the Sears Social Media Support Team. We would like to contact you directly to further discuss the events that have occurred so that we may see how we can assist you. At your convenience, please email our offices at SMAdvisor@searshc.com with your contact details, and the phone number the refrigerator is listed under and a Case Manager will reach out to you. Also, in your email, please provide your screen name (marquess11) you used to post to this site for reference to your original post. We look forward to working with you soon.
Thank you,
Kiera J.
Social Media Moderator
Sears Social Media Support
To: disappointed/washer,
We are sorry to hear about the problems you have experienced with your washer. It is our goal at Sears to provide our customers with the highest quality of service, customer service and products that exceed your expectations. This is clearly not the case for you and we would appreciate the opportunity to assist you. My name is Dianne and I work for the Sears Cares Escalations Team and we want you to know we are here for assistance. At your convenience, please contact my office at Smadvisor@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, please include the screen name (disappointed/washer) that was used to post here in your email so we can reference to your issue.
Thank you,
Dianne D..
Social Media Moderator
Sears Social Media Support
Dear heidlaw:
My name is Susan with Sears Social Media Support escalations team. We are a single point of contact for escalated issues which means that we handle start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our assistance to help resolve your paint issues on her Kenmore Elite Oasis top load washer. We understand how frustrating this experience has been and I would like to say that I would also feel like this is something that I would not expect on a year old machine. We would like to look into this situation for you and offer our assistance to help with a resolution.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (heidlaw) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Ann VL,
My name is Tony and I am with the Sears Social Media Escalations team at the executive office. We are truly sorry to hear about the troubles that you are experiencing with your washer. I can certainly understand the frustration for the drum paint coming off and for the exposed rust.
Understanding your reluctance to have a service call and as a valued Sears’ customer, we would greatly appreciate the opportunity to speak with you further and work on your behalf to get this matter resolved to your complete satisfaction.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the item is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Ann VL) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Tony T.
Social Media Moderator
Sears Social Media Support
To Lloy,
My name is Dianne and I am part of the Sears Social Media Support Team. I’m so very sorry that the glass on your stove exploded. I can understand how upsetting it is and we would like to speak with you regarding this. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for you and we would like to assist.
My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at SMAdvisort@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator was ordered under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Lloy) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Moderator
Sears Social Media Support
bboots44,
My name is Liz and I am a member of the Sears Social Media Support Team. I saw your post and wanted to reach out to you and offer some assistance. I am sorry that we have let you down. I can see how frustrating it is to have a transmission delivered to your home and no one has picked up the part. Furthermore, I can see how disappointing it is to be promised for a parts pickup and continuously having to call with no response. We would like the opportunity to have one of our dedicated case managers contact you with possible options to resolve this matter. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (bboots44) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Support Team
Hello Cakeeater –
We’re very sorry that you are experiencing issues with your Sears/Kenmore electric range. We can understand the level of frustration that this has been to you and your family. We would like to have the opportunity to offer our assistance and correct this matter. My name is Robert and we’re part of the Sears Social Media Escalations team. Our team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf. At your convenience, please contact our office via email at SMAdvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the Kenmore range was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Cakeeater) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.
Thank you,
Robert B.
Social Media Moderator
Sears Social Media Support
James_09
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to your on this issue. I am sorry to hear that we have let you down with the repair on your Kenmore Oasis and it is a re-occurring issue. Per our records, I do see that we have received your contact information via email. We have forwarded this information to our Case Management Team and will be in touch with you soon.
Thank you,
Liz R.
Social Media Support Team
Dear James_09,
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issue which means that we handle issues start to finish with one dedicated case manager. We are very sorry that you are having continuing problems with your Kenmore Oasis washer. We understand your frustration with not wanting to repair a washer that will continue to possibly have problems. I know that I would also be concerned with googling this machine and seeing so many remarks similar to mine. We would like to offer our assistance to help you resolve this situation. We value your business very much and want to make sure that everything that can be done to help you is being done.
At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (James_09) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
brunelle,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am very sorry to see that you have had such a disappointing experience with the work that you had performed on your roof. We strive to provide top notch home improvement services to each and every one of our customers, and we do apologize if that was not the case in this instance. We would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. I will forward your contact information to our case management team, who will be contacting you within 24 hours. Thank you for your patience and we look forward to speaking with you soon.
Thank you,
Mike D.
Sears Social Media Support
Chevy2003LT,
Please accept our apologies for the disappointing experience you had with the battery. We realize how frustrating this incident must have been for you. We can understand your concern with this matter and would like to speak with you in regards to this unfortunate setback.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the auto service was performed under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the customer name (Chevy2003LT) listed on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Dear Sears-Never Again,
I came across your post and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Social Media Support Team. I can see how important it is to have your washer repaired in a timely manner. In addition, I can see how frustrating it can be to schedule an appointment and our technician did not show for the repair. We would like the opportunity to have a dedicated case manager speak with on your experience. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Sears-Never Again) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Sears Social Media Support Team
Good afternoon Rosina,
My name is Mike and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. Please accept our apologies for the issues with the installation of your windows. We never want for our customers to feel pressured into making a purchase, especially given the fact that you had family concerns on your mind as well. Furthermore, we can certainly understand how upsetting it must be for there to be gaps in your windows. Additionally, we realize that the trouble you have encountered with the payment for the windows has only served to exacerbate this matter. We would very much like to connect you with a dedicated case manager to ensure that your windows are installed properly and to assist you in contacting Citibank so that your billing concerns can be addressed as well. At your convenience, please send us an e-mail containing your preferred contact information, including the phone number that your windows were purchased under, to SMAdvisor@searshc.com. Also, please include your screen name, (Rosina Martinez), for reference to your issue. Thank you for your time and we hope to speak with you soon.
Thank you,
Mike D.
Sears Social Media Support
Good afternoon justseekinghelp,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. Please accept our apologies for the trouble that you encountered with your refrigerator. It is always frustrating when you run into trouble with your refrigerator, as it stores your food, drinks, and medicines. While it appears that this issue has been resolved, we would like to connect you with a dedicated case manager to further discuss your experience and ensure that your refrigerator is working as it should be. At your convenience, please send us an e-mail containing your preferred contact information, including the phone number that your repair appointment was scheduled under, to SMAdvisor@searshc.com. Also, please include your screen name, (justseekinghelp), for reference to your issue. Thank you for your time and we hope to speak with you soon.
Thank you,
Mike D.
Sears Social Media Support
Good afternoon 10309,
I saw your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am sorry to see that your refrigerator is not working properly at this time. We realize how important it is for this matter to be resolved as quickly as possible, as your refrigerator stores your food, drinks, and medicines. We would like to connect you with a dedicated case manager to further discuss your situation and see what options may be available to you concerning your refrigerator. At your convenience, please send us an e-mail containing your preferred contact information, including the phone number that your refrigerator was purchased under, to SMAdvisor@searshc.com. Also, please include your Facebook screen name, (10309), for reference to your issue. Thank you for your time and we hope to speak with you soon.
Thank you,
Mike D.
Sears Social Media Support
Good afternoon Noffen,
I came across your post today and wanted to reach out to you to offer our assistance. My name is Mike and I am a member of the Sears Social Media Support team. I am very sorry to see that your refrigerator is not running as it should at this time. We realize how upsetting this must be, as it stores your food, drinks, and medicines. Furthermore, given the fact that this is not the first issue that you have had with your refrigerator, we can certainly understand your aggravation at this point. We would like to connect you with a dedicated case manager to further discuss your situation and see what options may be available to you concerning your refrigerator. At your convenience, please send us an e-mail containing your preferred contact information, including the phone number that your refrigerator was purchased under, to SMAdvisor@searshc.com. Also, please include your screen name, (Noffen), for reference to your issue. Thank you for your time and we hope to speak with you soon.
Thank you,
Mike D.
Sears Social Media Support
Good afternoon JT001,
My name is Mike and I am a member of the Sears Social Media Support team. I saw you post today and wanted to reach out to you to offer our assistance. I am sorry to see that you are having such a difficult time with your recent purchase. In checking our records, I show that we are currently assisting you with this matter. Should you need to, please feel free to e-mail us directly at SMAdvisor@searshc.com and we will be happy to forward your correspondence to your case manager. Thank you for your time.
Thank you,
Mike D.
Sears Social Media Support
Dear Gianni922,
My name is Jay and I am part of the Social Media Support team at Sears and I am very concerned about what I have read here. We are truly sorry for the trouble and inconvenience that you have encountered with your dryer unit and our service. We understand the importance of saving everywhere we can and being charged more for something that recently had a price reduction can definitely be frustrating. We would like to look further into what has happen surrounding this service experience you had and see what can be done to correct any mistakes that may have been made to help minimize your frustrations. At your convenience, please send us an email to smadvisor@searshc.com providing a contact phone number and the phone number that the dryer unit was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Gianni922) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Jay C.
Social Media Moderator
Social Media Support Team.
Gourdepr,
Hello my name is Zenaida and am part of the Sears Social Media escalation team. Please accept our apologies for the chaos that resulted from your home improvement project. I definitely understand your frustration surrounding the missed appointments and no shows on our part. I know everyone has a busy life to lead and no one’s time should be wasted like this. I am very sorry for any inconvenience we have caused you and for the time we caused you to lose. We would like to put you in contact with one of our dedicated case managers to help sort this out and put an end to your frustration.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be troubled by this. In the email, please provide a contact phone number and the phone number the project was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the customer name (Gourdepr) listed on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support
Dear susan zezzo,
My name is Jay and I am part of the Social Media Support team at Sears and I am very concerned about what I have read here. We are truly sorry for the trouble you have encountered with your washing machine. We understand the importance that the washer plays in the family home and how frustrating this experience must be for you. We would like to look further into what has happened surrounding this unit and see what can be done to assist and to help minimize your concerns. At your convenience, please send us an email to smadvisor@searshc.com providing a contact phone number and the phone number that the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (susan zezzo) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Jay C.
Social Media Moderator
Social Media Support Team.
Dear Chillone,
Hello my name is Jay and am part of the Sears Social Media escalation team. Please accept our apologies for the chaos that has resulted from your recent order. I definitely understand your frustration surrounding the missing items and lack of updates or contact on our part. I am very sorry for any inconvenience we have caused you and would like to put you in contact with one of our dedicated case managers to help sort this out and put an end to your frustration. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be troubled by this. In the email, please provide a contact phone number and the phone number the items were originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the customer name (Chillone) listed on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Jay C.
Social Media Moderator
Sears Social Media Support
