To earperson1,
I'm sorry for all the trouble you've had with the delivery of this replacement microwave. We value your business with Sears and certainly do not wish for any of our customers to have this type of negative experience. My name is James and I am part of the Social Media Support Escalations team at Sears and we would appreciate the opportunity to help you resolve this situation and keep you as a valued customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the microwave was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (earperson1) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To David and Donna Newcomb,
I'm so sorry for the damage to you new floors and that you've had such a difficult time getting help with this. We'd be more than happy to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (David and Donna Newcomb) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To STARR51,
I'm so sorry for the issues you've had with this tractor. I completely understand your frustration and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the Mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (STARR51) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To tubsmmm,
I want to apologize for the terrible service you've received from Sears Repair. We would hate to lose you as a valued customer based on this experience and would like the opportunity to make things rights. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (tubsmmm) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To johnjustice,
I want to apologize for the Sears issue you are dealing with. It is our goal to resolve all Sears related issues to our customer's satisfaction. Unfortunately, this is not always possible due to lack of compromise or some other issue that is simply beyond our control. I see that you have been in contact with our Blue Ribbon team and are still not satisfied. We would certainly be willing to re-visit your situation and work with you to find a resolution. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the screen name (johnjustice) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Javier Gonzalez,
I'm so sorry we failed to meet our repair commitment to you and that you have had such bad customer service. We do appreciate your business with Sears and would like the opportunity to resolve this issue and keep you as a valued customer. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Javier Gonzalez) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear amalik1234,
I want to apologize for the difficulty you are experiencing with the touch buttons on your dishwasher. I can certainly see how frustrating this must be for you. As the seller of appliances on the behalf of the manufacturer, we hope that the item will not fail, or cause our customers any problems, because they have our name attached to them but anything that is manufactured has the possibility of failure, be it a refrigerator, washer or a Ferrari. No retail organization (or manufacturer) can guarantee the item you purchase will not fail. All this being said we do value you as a customer and would like to see how we can help resolve this situation. My name is Laura and I am with Sears Cares, a team dedicated to handling escalated issues such as yours. At your convenience please contact our office via email at smsupport@searshc.com and a personal case manager will reach out to you directly. In the email, please provide a contact phone number so that we can call you directly, the phone number the dishwasher was purchased under (if different than the contact phone number), and please do include your user name (amalik1234) for reference to your issue. Again, I apologize for all the inconvenience you’ve experienced with this and we look forward to speaking with you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
Dear Ms. Carolfi,
I'm so sorry for the continued problems with your vacuum cleaner. I will forward this new information to your case manager Kierra; per the case notes, she is actively working to resolve this issue on your behalf and will be contacting you today. Again, we apologize for all the inconvenience you have experienced and we appreciate the opportunity to assist in rectifying this situation.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
To Fred Martinez,
I'm so sorry that you are having to deal with this possible identity theft situation. I understand how frustrating this can be and what an impact it can have on your credit left un-handled. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help you resolve this issue. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the screen name (Fred Martinez) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Gerard Ruiz,
I'm sorry to hear that your Kenmore refrigerator is having this issue. I understand your frustration and concern that the issue might be a fire hazard. We appreciate your business with Sears and would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Gerard Ruiz) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To ports1k,
I'm so sorry that you've had this negative experience surrounding the purchase of your new mattress. We do appreciate your business with Sears and we would be happy to help you get a satisfactory resolution to this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the mattress was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (ports1k) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Marmaz:
My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the problems you have had getting vacuum cleaner bags to fit your machine and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.
At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the vacuum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (marmaz) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
Dear Rosell Cantrell:
I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We understand that you have contracted with another local company to service your air conditioner but we would still like to speak with you about the unfortunate situation with your air conditioner. My name is Susan and I am with Sears Social Media Escalations team. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. We would like to help.
At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this with any Sears purchased item in your home. Please send us an email. In the email, please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rosell Cantrell) to reference your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
To Stacie Filbert,
I can understand your frustration after buying a new grill and losing it so soon. I'm also very happy that nobody was hurt when the grill fell out of the back of your truck. We do appreciate your business with Sears and although we do not know the particulars of your situation, we would be happy to look into this and help you resolve the issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the grill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Stacie Filbert) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Mrs. Stewart,
I'm very sorry for the number of issues that you've had with your refrigerator. You mentioned that it was deemed "un-repairable" by a service technician and in that case you are correct that you would receive a replacement under a Master Protection Agreement. The process of receiving a replacement however might not have been followed correctly. We would appreciate the opportunity to resolve this and the issue you are currently having with your washer. My name is James and I am part of the Social Media Support Escalations team at Sears and we value you as a Sears customer. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator and washer were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (patricia a stewart) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Rita Kimbrough,
I'm sorry that you received the incorrect item after purchasing a DVD/Video Recorder online. I also apologize for the lack of customer service that you've received from various Sears associates. We do value your business and we would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the DVD recorder was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Rita Kimbrough) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear Mr. Jackson:
I am very sorry that you are having problems with your refrigerator. I can understand your inconvenience and frustration with having your refrigerator repaired a number of times before finding out that there was a wire inside the door causing the defect in the control panel. My name is Susan and I’m part of the Sears Social Media Escalations team. I saw this comment and I want to reach out to you to see if we can be of assistance. My team handles Internet related complaints as well as complaints that come to the executive branch and we are interested in taking over the handling of this issue or at the very least monitoring the progress of the current resolution. We need to make sure that everything that can be done is being done on your behalf.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Rob Jackson) you used to post on this site, to reference your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
To KevGor,
I'm so sorry for the lack of customer service that you received from both our store associates and the online representative you spoke with. We'd be happy to help you to resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the screen name (KevGor) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To KICOPA35,
I'm sorry that one of your Sylvania Tablets was missing from your order and especially for the lack of help you've received from various customer service agents. We do value your business and would like to help resolve this issue and make things right. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the order was placed under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (KICOPA35) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Disgruntled with SEARS,
I am so sorry that you have been without a working air conditioner for over a month. I completely understand your frustration with Sears and we want to help you get this issue resolved. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Disgruntled with SEARS) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To nishalp123,
I'm so sorry for the issues that you have had with your refrigerator. I completely understand your disappointment after paying so much for this appliance. We value you as a Sears customer and would like to help you resolve this issue. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (nishalp123) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Lisa L Johnson,
I'm so sorry for the multiple issues you have had with your washer and dryer. I understand your frustration and we would be more than happy to help you resolve the issue that you are currently having with your washer. My name is James and I am part of the Social Media Support Escalations team at Sears and we value your business. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lisa L Johnson) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Graciela Martinez,
I'm so sorry that your blower failed and that you've had such a difficult time having it repaired by Sears. I completely understand your frustration especially after finding out that it had not yet been sent out for repair. My name is James and I am part of the Social Media Support Escalations team at Sears. We do value you as a customer and would like to see how we can help with this unfortunate situation. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Graciela Martinez) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
To Kim Proctor,
I'm sorry that we failed to deliver your furniture within the time that was promised to you and for the multiple calls that you had to make regarding your delivery. We do value you as a customer and would like to see how we can help with this unfortunate situation. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Kim Proctor) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
Dear lizcampbell12,
My name is Laura with Sears Cares; I found your post here and I want to apologize for all the difficulty you've experienced with your dishwasher. I can certainly understand your frustration at having to replace your dishwasher only to see the new one fail as well. As the seller of appliances on the behalf of the manufacturer, we provide the service for any appliance we sell. We also hope that the item will not fail because they have our name attached to them but anything that is manufactured has the possibility of failure, be it a dryer, washer or a Ferrari. This is why Sears offers extended care warranties once the manufacturer’s warranty ends so that in the event it does develop problems, we can cover the service at no cost to you. No retail organization (or manufacturer) can guarantee the item you purchase will not fail. All this being said we do value you as a customer and would like to see how we can help with this unfortunate situation. At your convenience please contact our office via email at smsupport@searshc.com so that a personal case manager can contact you directly. In the email, please provide a contact phone number, the phone number the dishwasher was purchased under (if different than the contact phone number), and please do include your user name (lizcampbell12) for reference to your issue. Again, we apologize for any inconvenience this has caused and we thank you for the opportunity to assist in whatever way we can.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support
