After taking a look at your posts on here, Billsinfo and NO-DishNetwork, I'd like to help you both with these issues. Not everybody uses our boxes to ship our equipment back to us, so we don't feel that it's fair to increase all customers' monthly rates to cover the cost of shipping. The cost, instead is charged only to those who choose to use them. You are by no means required to use our boxes to return the equipment, but we make the option available to you. The information you were given about the taxation on this cost is correct. Being a TV program provider, taxing is not something we have any control over. That's an item that the state and federal government regulates.
We do not charge customers a fee for electing to remove HBO from their account at the end of the free three-month period. There is only a fee for downgrades made to an account within 30 days of an upgrade, or addition, made.
As far as the two dishes on your roof are concerned, NO-DishNetwork, the second could have been installed for certain programming that you elected to subscribe to that require acquisition of a particular orbital location. The nature in which they were installed may have been due to the only location on your property that proper line of sight could be established. We can certainly look into your account and make sure if that's the case, as well as sending a technician out to your home again to reassess that if you wish. Let me know and I would be happy to assist further!
Hope that helps!
I'd like to provide some assistance to your post, Jill Mulligan! While 123321 is correct, I can go ahead and take a look at your account to review what we have going on. Email me your account number to michael.lemar@colorado.edu.
I came across your post, Trent Portch, and I'd like to help! Your frustration with the ongoing runaround about getting a technician to your home is certainly understandable. What specific technical issues have you been experiencing with the internet service? Let me know so I can further assist!
I saw your post, Petrucho, and would be happy to help! This issue is definitely something I can look into if you haven't had a chance to call in and speak to one of our agents already. Let me know if this has been resolved and I would be glad to assist further!
I thought your post was interesting, Brian Simpson, and I would like to assist! I do apologize about the unfortunate situation and any misunderstanding that happened here. TIVO Premiere won't work with our receivers, only cable receivers. TIVO has a website that I encourage you to visit for information on that product. Check out http://www.tivo.com/products/tivo-premiere/index.html.
Hope that helps!
I've reviewed your post, Unhappy camper2011, and found it interesting! Is your service still disconnected? Have you been able to speak to someone to get all this cleared up for you since you posted? Please let me know as I would enjoy the opportunity to assist you further!
I've reviewed your post, m52s81, and wanted to provide assistance! What I will do is get this information to my supervisor of DISH Answers for him to look into.
We understand how frustrating this was for you to go through. After speaking with my management team and our local Human Resources department, the best thing for you to do is approach your local HR office who can assist you in getting everything resolved in the best way possible.
All the best!
I've gone over your post, D. Wishart, and would be more than happy to help you! Have you been able to speak to any one of our representatives since you posted this to get it cleared up and resolved? Let me know so that I can further assist. I'll look forward to hearing from you so I can look into the situation more in depth!
I'd like to provide some assistance to the issue you posted, Jodi Gorres! One equipment return fee is charged per shipping label used. Not everyone uses our boxes with the shipping labels to return our equipment to us, so we don't feel that it's fair to increase all customers' monthly rate to cover the cost of shipping the equipment back to us. You are by no means required to use our boxes or shipping labels to return it, but we make the option available to you if you choose to use it.
Hope that helps!
Hey there, PeopleOughtToKnow, your post caught my attention! We do want to apologize about that situation that came up for you and that's great to hear it had gotten resolved. Please understand it is certainly not our intention to let something like that happen and if a mistake does occur, we appreciate you letting us know as soon as possible so we can correct it immediately! If you have any other questions or concerns about this, let me know and I would enjoy helping you further!
I found your situation interesting, JRHelgeson, and I'd like to help! Your concern is understandable for receiving boxes from us after just moving to a new residence, so I apologize for the mix-up. It is expected for them to be sent upon actual deactivation of service, however. As far as you being charged for not returning the equipment, I would have to take a look at your account. Have you been able to speak to one of our representatives yet to get this cleared up? Let me know so that I can help you further in getting this resolved!
Cobra4j,
I came across your post and wanted to offer some help! I see we had an issue of some adult programs ordered on your account awhile back that you don't believe you had authorized. Have you been able to discuss this situation with any of our agents? In the event that you haven't, I encourage you to let me know so I can look further into it and get us to an appropriate resolution!
Vistagraphs.net,
After reviewing your post, I would enjoy the opportunity to assist you with that issue! Are you still seeing that pop-up message? If you are, what channel does it show on? Also, have you had a technician come out to your home since you posted this? If so, what did he do when he was there?
I was interested in your post, No Dish! Not everyone uses our boxes and shipping labels to send our equipment back in, so we don't feel that it's fair to increase all of our customers' monthly rate to cover the cost of shipping it back to us using that specific method. It is by no means mandatory for you to use our boxes and labels to get the equipment back to us, but we provide you with the available option if you do choose to use it.
Is your service with us still active? Let me know, and also if I can help with anything else, and I will look forward to hearing from you!
Hope that helps!
Hi, vivekjm! I've reviewed your question and wanted to offer some input. Make sure that all parts, including the receivers, smartcards, and remote controls, are in the box(es) and that they are securely taped. What you also want to be sure to do is obtain a receipt that has the tracking number for that shipment coming back to us from the UPS agent so we're able to track its location should it get lost or delayed.
Hope that helps!
I came across your post, lyn elrod, and would like to assist you in getting that cleared up! Could explain what exactly the issue you ran into was? What is the situation with the $26.00? Let me know so I can look into it and help you further!
Hi, englewooddave1, your post caught my attention! Don't worry about the LNBF (the "eye" piece on the dish satellite). Especially if you folks are incapable of climbing up there to retrieve it, please don't risk the injury. As far as the boxes are concerned that you should ship the equipment back in, you can go ahead and use the ones you already have; you don't need to wait for another shipment to arrive. If we go that route, however, let me know when you receive this reply to your post so I can give you some more information you'll need to ship that back to us!
Hi, nightbird5, I saw your post! This is definitely a situation that I would be more than happy to look into for you. How long ago did this happen? Were you given an account number upon the setup of that work order?
Let me know so that I can further assist you!
Hey there, never been so f*#! mad!, I came across your post! It would be my pleasure to do a little bit of research on this issue. Just for clarification, was your original request to have the dish satellite taken down from the roof only temporarily while the trimming crew repaired the roof, and then to put it back up once they were finished? Let me know what you had wanted the original plan to be and I'll look forward to hearing from you!
Hi, Steven Kirby!
I came across your post and would be happy to help you with that. Have you been able to speak to someone about this issue since you posted this situation? In the event that you haven't, I encourage you to let me know so I can perform some research for you to resolve it!
Hey there, Jaime W.!
In order to ensure that no further payments toward your account are necessary, you need to call in to request it be canceled and have us confirm any billing information with you at that time. Until you've done that, the account will remain active and will disconnect due to non-payment eventually if no payment is received. Since this post, have you spoken to any of our representatives about this to get it taken care? Let me know so that I can further assist you!
I've reviewed your posts, Jose Luis Flores, BODIVAN, D. Fey, robsopinon, and tambell, and would enjoy the opportunity to assist you in getting those issues looked at and resolved! Have any of you received any help from our agents at least as far as how the movies had been ordered? Please let me know and I'll look forward to hearing from you!
What you can do is email your account number to me so that I can review some options. My email address is michael.lemar@dishnetwork.com. I hope to hear from you soon!
How are you doing, jpatt624? Your post caught my eye as I thought it was an interesting concern! Not everyone uses our boxes with shipping labels to return the equipment back to us, so we don't feel that it's fair to raise all of our customers' monthly rates to cover the cost of shipping. You are by no means required to use our boxes with shipping labels to ship it back, but we provide those to you as an available option should you decide to use them.
Hope that helps!
I was interested in helping you with the situation you posted, ihatedishnetwork! I know how frustrating it can be to experience ongoing signal issues for that amount of time. What we can do for you is perform some research on your account if you haven't already spoken with any of our representatives in order to determine our options. In the event that you haven't been able to get this taken care of since this post, let me know so that I can review it more detail!
Unhapy cust,
I've reviewed your post and wanted to inquire about whether you've had a chance to speak to any of our representatives since you posted it. That's a normal fact of all our receivers to require you to view the channel currently being recorded. In the event that you haven't gotten this taken care of, let me know and I'll look forward to assisting you further!
Jeffrey Moorman,
We definitely want to get that situation taken care for you since we know that can be very frustrating. If this remains unresolved, let me know so that I can give you my information to get the credit card or bank statements sent to my attention in order to research where the payments have gone toward. At that point, I'll discuss with you where we'll move forward.
Chloe1970,
I do apologize about the ongoing issues you've had with our service and equipment. I understand how aggravating it must have been to go through hoops like that to get problems with the equipment fixed. We can certainly help you in getting any billing and cancellation fee concerns cleared up! Just keep me posted as to whether or not we've taken care of this yet.
Jim maybus willis,
I'm sorry to hear that your experience with us has been rather unpleasant and I'd like to get your concerns worked out! The shutting off of our receivers after several hours of idle time is a normal feature. Regarding the misunderstanding of having your service actually deactivated, I can definitely look into that for you. Have you spoken to any of our agents since you posted about this? If not, I'll look forward to hearing from you so I can pull up your information!
Mark Steele,
Your frustration about more and more local channels going away is understandable. Those are something, as you said you were advised, that are subject to change at any time. All areas are located within certain boundaries that receive their set of locals from a certain city. These boundaries are subject to change from time to time, which makes the availability of channels prone, as well. Since the time you posted, have we taken a look at this situation and your account information? In the event that we haven't, I encourage you to let me know so I can confirm what's offered in your area that you should be receiving.
C & J,
I see that we have any issue of unauthorized funds taken from your debit card toward the cancellation fee on your account with us. The $98 charge may have been an automatic withdrawal from the card that you used to give us to qualify for the plan upon initial sign-up of service. However, in order to be sure about this, I would need to look a little further into it for you. Let me know if you've been able to have this resolved and I'll look forward to providing additional assistance!
Carltree,
I do understand how you became frustrated through that situation and I would greatly enjoy the opportunity of helping you with it! Is your account still active? If your landlord has clarified that a dish isn't appropriate on the roof, then due to the runaround of getting a technician out there, I check to see what I can do about the cancellation fee. If this matter hasn't been taken care of yet, let me know!
Allie11,
The increase in your monthly bills may very well have been due to some ongoing expiration of promotional credits. It may have also been due to annual price increases that we sometimes have to take on just because the TV industry is so dynamic. Being a network provider, we pay the networks to provide you with them, which makes our control over the price for them limited. As far as the cancellation fee in concerned, I would have to review that for you. If you could let me know whether or not you've already spoken with one of our agents about that since your post, I would be happy to do some research for you to find out the validity of the contract.
