Your post caught my attention, steven24111, as I found it interesting! Had you held an account for services with us? Have you gotten a chance to discuss this with any of our agents since you posted it to get it looked at? Let me know and I will be more than happy to help you further and drive us toward a resolution!
Janis A.Shue,
I wanted to help you with that issue. When you gave us your debit card for a payment to turn your daughter's service on, did you give that to us to qualify her for an account? If so, that's the card information that would be used to charge any equipment or cancellation fees to. However, I would want to look further into this before jumping to conclusions. If you could let me know whether you've received any help from our representatives yet, I'll look forward to hearing from you to get some more information for further research!
Becky boo,
I apologize for any mix-up that may have happened with the billing on your account with us! When did you first activate the service? What might have been the case is that we billed you for the first two months in advance when you started, although that method of billing has changed. Go ahead and provide with a bit more information about this so I can provide some additional help!
Hi, gamamaggie1966! I've gone over your post and would like to help. The $104 charge was likely for services for the upcoming bill period once you reactivated. It could have also included a possible past due amount. In order to assist you with this further and determine for certain, let me know if this situation has been handled already or if you still need it taken care of. I'll look forward to hearing from you to get some additional information!
Hope that helps!
I saw your post, I. M. Kanned! Each area of the country located within certain boundaries that receive their locals from a certain city. Sometimes, these boundaries do fluctuate, causing the availability of certain local channels to change, also. In regards to the issue of the cancellation fee you were charged, it depends on whether we have a valid contract for the account you opened, which I can gladly check on for you. Have you spoken to someone about this since you posted? In the event that you haven't, please let me know so that I can bring up your information and take a look!
Hope that helps!
I read your post, Mary Purdy, and would be delighted to assist you! Have you gotten this resolved yet since you posted? If it remains unsettled, go and ahead and let me know so I can take a look and help you further!
Hey there, caseybailey, your post caught my attention! How long ago did you open your account with us? It's possible that the rise in your monthly rate was caused by promotional credits having expired if your account was relatively new at the time of your post. If you could provide a bit more information about that, it would be appreciated in assisting you toward getting this matter cleared up.
Hope that helps!
Hi there, Nib, I saw your post! That's certainly understandable how could be frustrated about seeing that charge turn up after being advised it would be waived. Has anyone spoke to you about this and assessed your billing? If you haven't had anybody take a look at it for you, I encourage you let me know as I would be glad to help further!
I went over the situation you posted, Karen Hieronymus, and would be happy to help with that! I can see how you were pretty concerned by that large of a difference in your bill! Has this issue been resolved since you posted about it? Let me know so I can look into it for you and provide further assistance!
Hey, thsmith! I'd love to assist you with this. Which specific channels did you lose and over the course of what period? Were they local channels or regular programs? As far as the increase of $12 goes, that may have happened because your promotional credits had expired, or possibly been due to a price increase. Let me know about the channels and whether you've been able to speak to someone about the billing issue and I'll look forward to hearing from you!
I came across your post, Maratee, and it would be my pleasure to assist you! What type of receiver, or model number, was the new one you purchased from us for $300? When you were charged $200, had you sent the malfunctioning receiver back to us? Another question I had, just to get a clear understanding, was what exactly wasn't working properly with it? If you could give me a bit more detail about that, it would be greatly appreciated!
I've read the issue you posted, Adrienne Daily, and that's a great question! The $5 increase in your monthly rate didn't have anything to do with Starz for a year at no cost. The rate increase was simply an annual occurrence with the main programming package on your account, and the new price is actually now locked in until February 2013. Starz was given to you at no cost for a year, because it was a completely separate deal from the price increase. I encourage you to let me know if you have any questions about that or need additional assistance!
Hope that helps!
I do apologize about the confusion I read about in your post, xwrider51. Due to that issue with the contract that occurred, we actually stopped carrying the Disney Channel in HD completely. We don't own the networks that customers watch; rather, we pay each network for the broadcast right to provide you with them. Regarding the issue with the $5 phone line fee, have you spoken to someone since this post to get that looked into? In the event that it remains unresolved, let me know so I can do some research there!
Hope that helps!
I've reviewed your posts, 2bigalow, nnpadilla, and tomusa, and would be happy to help you with your concerns! Television is such a dynamic industry and we have very limited control over the price we have to pay each network to provide our customers with them. That's why we must raise the prices on some of our programming and equipment costs when the networks raise their prices on *us*. I hope that helps and if you have any further questions about this that you haven't spoken to one of our agents about yet, let me know so I can assist!
Hi, kayla8809! Your post caught my attention. I see we have an issue of a large increase in your monthly rate, along with not receiving a lot of the channels you were expecting to get. Have you gotten a chance to speak to someone about that and have them review your account? If not, I encourage you to let me know so I can perform research for you and get it cleared up!
I saw your post, asmith8814, and would like to help you with that! Taxes on the bills we issue to our customers is not something we have any control over as those are in the hands of state and/or local governments. The takedown of any given network, including locals, happens when the network increases its price on us to continue carrying it and providing our customers with it by more than we feel fair. This is due to the fact that we must pay each network what they demand as we do not own them. In regards to the signal issues you've been having, have you still been experiencing them? If so, try unplugging the receiver for at least ten seconds and then plugging it back in. Let me know if you have any further questions about these issues!
Hope that helps!
I was interested in assisting you with the issues you posted, JBRalamo, JaKe4522, Ripped off In Kansas City--, and BrianaB22! Have any of you been able to discuss these with any of our representatives yet? If you haven't, please let me know as I would enjoy the opportunity to help you further in getting them resolved!
I saw your posts on here, RuchiRSaxena, Mark McLaren, tomusa, and Peter123, and would be happy to help! Since you posted about these issues, have any of had a chance to talk it over with any of our agents to get them resolved? In the event that you haven't, I encourage you to let me know so I can look into your situations to get everything cleared up!
I'm sorry to hear about the issues you had experienced with us to make you cancel the service, nomoredish. Did you get the $700 charge for any possible non-returned equipment cleared up with one of our agents? As far as the shipment fees are concerned, not everyone uses our boxes with shipping labels to send our equipment back. Given that, we don't feel that it's fair to increase all of our customers' rates to cover the cost of shipping it back to us. You are by no means required to use our boxes with labels, but we provide you with them as an available option should you choose to use them.
Hope that helps and let me know if you have any further questions!
Hey there, Eggflipper! I'd like to extend my apologies to you about the ongoing trouble you went through with the service. To answer your concern, if we do show record of having received that email about canceling your account, backdating the charges to the original date of the email is certainly an appropriate resolution. In the event that you haven't yet been able to speak to anyone since you posted this and it remains unresolved, please let me know so I can take a look at it and assist you further!
I would like to assist with the issues you've posted about, kodymorse and Mistyds, as I found them interesting! I understand how frustrating it can be to not be able to get to the bottom line of a problem you've been concerned with. Are these issues still going on currently or have you since gotten them straightened out? If you haven't had a chance to speak to someone to get it taken care of, let me know and I'll look forward to hearing from you!
Hi, robin mariner! I came across your post and wanted to provide some assistance! Pricing does change at times due to the reason that we don't own the program networks we provide to you. We must pay the networks to purchase the broadcast rights to provide you with them. Given that we don't have much control over what we pay them because it's dependent on what they demand from us, we have to reflect any increase in what we pay them in our prices to our customers. This is true for all pay-TV providers, not just DISH Network.
If you have any additional questions, please let me know so I can help further!
Hope that helps!
Your post caught my attention, Dakjek, and I would enjoy the opportunity to assist you with that! We have price increases sometimes when the networks we provide you with increase their price on us to continue the carriage. Our control over the price they demand from us is limited as we don't own the programs. Is this concern still unresolved or has one of our representatives helped you with it since you posted? I'll look forward to speaking with you in the near future!
I came across your posts, Murthy, DISH=FOOD=TOEACT YOUR MONEY, mercerlab, Lasp1221, spindermans, helpless generation, sabhi, Pissed Off Cougar, PConley, Fight dish, and Kurt Bu! I understand your concerns and how it can become aggravating to not have them addressed after awhile. Please let me know if you've gotten a chance to speak to someone about these issues or if they have yet to be taken care and I'll look forward to the opportunity to further assist you!
I found your post interesting, Attorney girl, and I would be more than happy to assist you with that issue! Have you been able to speak to any one of our representatives since you posted? In the event that you haven't, let me know as I can do some research to find out where that charge went toward and work on getting it fully refunded to you!
Hey there, Badarinath! I saw your post and wanted to help! What date had you contacted us to set up service initially? Do you already have the equipment? If you do, did one of our technicians come out to install it for you or had you purchased it? If you would fill me in on some of this information so I can get a good understanding as to where it is we stand at this time, it would be appreciated!
