Our Service Plan works the same way as most other insurance policies do. By paying a $6 monthly “premium”, DISH Network will cover the cost of a technician visit, minus a $15 “co-pay”. This covers the cost of parts, as well as labor. During the visit, a specially trained technician will examine your entire installation to ensure that every component is working the way it should be. We also back our work with a 60 day warranty, making any additional technician visits required during that time 100% free of charge. What other companies may do is automatically incorporate a fee similar to our Service Plan into customers' monthly rate. We allow our customers the option to have it included.
Hello, this is Mike LeMar with DISH Network customer service. Not all of our customers ship our equipment back to us, so we don't feel that it's fair to increase everyone's bill to cover the shipping cost that only some people will use. By having the $6 monthly Service Plan on your account, DISH Network will cover the cost of shipping the equipment both ways.
Hope that helps!
Hello, this is Mike LeMar with DISH Network customer service. I understand you've had an unpleasant experience with us, which I apologize to hear about. Has your account been canceled and have you been able to get the situation resolved? Let me know and I would be happy to assist you further with this!
Hello, this is Mike LeMar with DISH Network customer service. Have we installed the new dish yet to provide you with the international package? To clear up any confusion that seemed to arise with the installation of a new dish, it may be needed in order to receive the orbital slot that those channels are fed through. Let me know if this issue has been resolved and I would be happy to assist you further!
Hope that helps!
Hello, this is Mike LeMar with DISH Network customer service. I am sorry to hear that there was some confusion about the billing situation with your account. Has this issue been resolved yet? Let me know and I would be more than happy to assist you further!
Hello, this is Mike LeMar with DISH Network customer service. I'm very sorry to hear about your loss. I know how difficult that must have been for your family and I understand that you had an unpleasant experience with us during the process of getting service changed to your own name. Let me know whether you have been able to get this issue resolved and if not, then I would be happy to assist you further and offer accurate instructions as to where we would move forward from here!
Hey there! This is Mike LeMar with the Executive Offices of DISH Network. I apologize to hear that there was an unpleasant issue of roof damage done to your home after the installation of service. If you can go ahead and email me your account number, I can assist you in getting this resolved appropriately. My email address is michael.lemar@dishnetwork.com and I look forward to the opportunity of making your experience with us more enjoyable!
Hi, JJ77! We're currently in the process of negotiating a new contract with MSG and are hopeful to get it settled in the near future. I encourage you to check this website, http://www.greedymsg.com, for some in-depth information about this.
Hope that helps!
The first thing we need to do is close out the account that was in your brother's name and open a new one in your name. The equipment will need to be returned to us if it's leased, because we would have leased it to your brother's name under his social security number. Go ahead and email me the account number, as well as the phone number you want me to call you back at. My email address is michael.lemar@dishnetwork.com. You will have some options for the type of account and promotion we can set you up with, which I will explain to you at that time.
I caught your post, sasparo1 and 123321, and I'd be happy to address your concern about the rate increases. The discontinuation of the $6.00 Service Plan credit and the $15.00 credit for the programming package was due to the fact that they are part of the promotional offer for being a new customer to us. The credit adjustments were not a permanent reduction to the monthly rate for the life of the account.
In regards to the recent price increase, as of February 1, the price of all American and Latin basic package prices were increased by $5.00.
The programming we provide is owned by other companies, and our prices are based on what we must pay those companies. Even though costs can change when contracts are renegotiated, we do work hard to keep them as low as possible.
We continue to offer the lowest everyday price in the pay-TV industry, which saves our customers money every month as compared to our competitors!
What sets us apart is that we're also taking two unprecedented actions by giving customers 1) a price freeze on all DISH America and America's Top packages (excluding AEP) until 2013 and 2) 12 months of free premium programming! None of our competitors can say anything like that!
Hope that helps!
I saw your post, Demental, and I'd be happy to help with that! As Stealth Pilot mentioned, if you have the tracking number, you can always search for it on UPS' website to track its whereabouts. What I encourage you to do, though, is email me your account number and the tracking number so that I can research that for you. My email address is michael.lemar@dishnetwork.com.
Hi there, Nib! I took at your account and see that a couple of our representatives had gotten a chance to speak to you about this a couple days ago. It looks like everything was cleared up and resolved, but if you have any other questions, just let me know! I'd be happy to assist further!
Hey, RKT-1970, I see you have an issue of a cancellation fee that you need to get worked out. You explained you and your husband both having not been aware of what you were signing when the technician presented you with the paperwork during the installation. It is an unfortunate situation you folks went through and we do apologize about that. With our agreements, we try very hard to be as fair as possible to everyone by enforcing this fee at all times when it should apply. Given that, the fee does need to stand as you chose to sign the contract.
Hi, Nadia Loukeh! I can certainly look into this situation and find out where it is that we stand right now. What I encourage you to do is email your account number to me so I can do some research. My email address is michael.lemar@dishnetwork.com.
I came across your post, DrewW, and wanted to offer some assistance. Could you tell me what exact charges you noticed increase on your bill? It's important to keep in mind that the programming we provide is owned by other companies, and our prices are based on what we must pay those companies. Even though costs can change when contracts are renegotiated, we work hard to keep them as low as possible. We continue to offer the lowest everyday price in the pay-TV industry, saving our customers money every month as compared to our competitors!
Hope that helps!
I saw your post, unhappy senior vet, and definitely understand your frustration with this whole situation. I would love the opportunity to get this resolved for you! What I encourage you to do is email me your account number so that I can take a look at our options and see if we can get your service reinstated with better signal. It most likely would be possible to send you a replacement receiver, as well as schedule technician visit for you by specifically a field service manager from your local dispatch office. Go ahead and email your account number to michael.lemar@dishnetwork.com and I can get us going toward an appropriate resolution!
I came across your post, Roger Little, and apologize about the delay. Have you been able to get this resolved yet? If you haven't, I would be more than happy to help you with this issue! What I encourage you to do to get the telemarketing calls to stop is email me the phone number that you get the calls from, as well as the phone number the calls are coming in from. My email address is michael.lemar@dishnetwork.com. I absolutely understand the situation and how frustrating this can be! If you're still interested in looking into getting our service at your residence, let me know and would enjoy the opportunity to thoroughly walk you through the fun steps and explain all the information you need to know!
Hope that helps!
Hey there, CARLA S. HUGHES! All pay-TV providers have price increases as the providers ask for more money. Television is such a dynamic industry and because of that, we have no choice to take on price changes sometimes. Although we occasionally accept a price increase to continue providing you the channels you like, we still have the lowest prices in the pay-TV industry. I can also help you determine what the right package is for you to make sure you have the least expensive one that fits your needs.
Hope that helps!
I saw your post, Yavier Evenstar, and I'd like to help you with that! I'm sorry to hear about your situation; that's unfortunate. What I recommend is for you to email me your account number so that I can take a look at it and go over your options with you. My email address that you and I can communicate through, understanding you don't have a phone, is michael.lemar@dishnetwork.com.
Your post caught my attention, mommiof3, as I definitely understand your concern with this! It would be my pleasure to assist you in getting all that resolved. I'd also like to extend my apologies to you about that whole situation. If your picture froze, that's an issue with your signal, possibly your line of sight. That doesn't have anything to do with a phone line connection. Where I'd like to go from here is that if you email me your account number, I can review your account and determine the best way to get this fixed. My email address is michael.lemar@colorado.edu. I'll look forward to hearing from you!
I reviewed your post, LAnneG, and found it interesting. It sounds like the account was finally closed, as you folks requested, but the issue is now where the retrieval boxes should be sent to collect the leased equipment. Is that correct? Let me know and also email me the account number so that I can take a look at it. My email address is michael.lemar@dishnetwork.com.
I came across your post, Kevin Stastny, and would like to assist you further with this issue! If you could email me your account number, I would delighted to look into this and determine for certain what happened and where we would go from here. My email address is michael.lemar@dishnetwork.com. I look forward to hearing from you and hope you enjoy your day!
I would enjoy the opportunity to help you, glatt, as your post caught my attention! The prices on all American and Latin basic packages did increase by $5.00. The programming we provide is owned by other companies and our prices are based on what we must pay those companies. Even though costs can change when contracts are renegotiated, we work hard to keep them as low as possible. We still offer the lowest everyday prices in the pay-TV industry, even in spite of the increase, which saves our customers money every month as compared to our competitors! What sets us apart is that we are also taking two unprecedented actions by giving customers 1) a price freeze on all DISH America and America's Top packages (excluding AEP) until 2013 and 2) 12 months of free premium programming! None of our competitors can say anything like that!
Hope that helps!
I would be more than happy to help you with this issue, Tara27. In order to optimally assist you, there are a few questions I need to ask to better understand the situation. When you state that you didn't get everything you paid for after the installer left, what exactly do you mean by that? Were you not receiving all the channels you thought you would? Also, have you been having signal issues? If so, what do you see on your TV screen (black/blue/snowy screen, error message, etc.)?
I understand your frustration from this situation, Tech363. It sounds like everything with the account itself has been taken care of and closed out, but I will be more than glad to send your feedback to management to prevent any confusion like this from happening again.
