Checks and balances abound in any business, and one of the forms I used to fill out was a repair request (I forget the exact name of the form) which listed items the customer would like to have addressed. Sometimes, we would see things which could be fixed immedately and handled them before the customer took delivery. Just because a tire is name brand does not preclude it from suffering the effects of wear and tear. More than likely, your tires were replaced because someone noticed problems with them, and you got a set of new tires to replace bad ones.
As far as taking tires to sell - [censor]ed assumption. Had you elected to go on the facility tour (usually given while awaiting the results of your credit application), your SC would have taken you through the service department and you might have seen a construction sized dumpster full of nothing but tires that had been pulled off vehicles. I offered this tour to every customer I had (it helped to explain the value of the ESP), but there were more than a few who elected not to go because they couldn't be bothered. I don't understand why people would make a large financial transaction and decline the opportunity to see how and where the vehicle would be serviced and perhaps purchase a service plan to CYA when TSHTF.
The sheer volume of cars Carmax sells does, in fact, mean that the car will sell whether you purchase it or not. I had more than a few customers who wanted to "think about it" over lunch and come back - on a busy Saturday when we typically sold 100 cars (monthly average was about [protected] for our store). Naturally, they were upset when their dream car was sold from under them, but who's to blame here? The no-hassle return would have given them 5 days to think about it.
Conversely, the turnover rate can also work to a customer's advantage - if the car you want isn't available today, then there's a strong chance it will be there tomorrow. My store's statistics indicated the average stay on the front lot for our cars was about 3 days, and we usually had 1000+ cars for sale at any given moment.
So - when did Carmax lie to you about how and when the vehicle will sell? People don't understand the volatility of the market, get their feelings hurt, and then cry to anyone who they think will listen. Where you think you were lied to, I see someone who didn't like feeling insignificant.
While the initial transaction went off well, you were pretty much an idiot for going back to let them charge you more money. This is a common tactic used by dealerships who want you to get accustomed to the vehicle and do nearly anything to keep possession of it. Seems like it worked for them in your case. What a sucker.
OP - sadly, many cars will drive the way you describe because of the type of tires and suspension they have and the types of roads they get driven on. Some vehicles with a mushy suspension and soft tires are somewhat non-responsive when driving and could account for the delayed response and/or swaying - in other cases, some tires have developed reputations for following ruts in the road. One option is to try a different set to see if this alleviates the problem. Yes, it will run you somewhere around $400+, but that's a small price to pay considering the alternative.
Jeremy - DARCARS is one of the shadiest dealerships in the area (frame damaged, Frankensteined weld-jobs, entire car resprays, etc), but I don't think you can entirely hold their salesperson responsible for your licensing and titling issue. While I don't know the reason for you having a TN license while living in PA, most states require you to get a valid state issued license within a set time period - exceptions usually being military personnel and college students.
In some cases, the onus is upon the consumer to determine what steps they should take to register and title a vehicle, because out of state dealerships are not experts in local motor vehicle regulations.
I'm not denying that they failed to contact you, but at the same time there are generally hundreds of emails and phone requests for information and sometimes people slip through the cracks, however it's laughable that you cringe when you watch the commercials when you were too lazy to be proactive about the car.
If you were so very interested in this Corvette, then why didn't you just drive down to the store to look at it? The average stay for a car is 3 days, and the entire lot usually turns over in about 7 - there are exceptions, but these are from their sales statistics.
Hah, Matt's pretty dumb. As McFly stated (and for some reason agreed with himself), Carmax auctions off any vehicle which does not meet its standards. Everything from vehicles that will end up being Frankensteined to late model Toyotas with engine sludge issues. Even repos are considered wholesale auction vehicles - if someone can't make payments, they probably can't keep up with maintenance - off to the auction block!
It's idiotic to blame Carmax for trying to maintain some semblance of standards, when you should be upset at the dealership where you purchased the vehicle. It's easier to place the blame elsewhere and not on your ineptitude and choice in purchasing locations.
As for your titling issue - you should have taken that up with the dealership where you purchased the vehicle, because the title was more than likely included when they purchased it at auction. The fact that they flipped the car to sell so quickly shows how much they cared to recondition the vehicle, and they conveniently lost the paperwork and pointed you to Carmax. Who do you really trust? The people who sold you a car with TMU, or the place that actually told you about it?
Tony,
While you only see people who are complaining about Carmax, you'll find even more people on this very site who state that Carmax offered them a better deal, service, and/or pointed out how they were being ripped off by other dealers. Want some fun reading? Do a search on Darcars and have a laugh.
Aldo's the equivalent of a consumer ambulance chaser, plying his craft to help people who can't be bothered to read the literature handed to them when they walk into the store - I used to see dozens of these abandoned all over tables and inside cars, because customers were so anxious to complete a transaction. Carmax's brochures and their web site explain the company will not sell frame or flood damaged vehicles and will purchase the vehicle back at full value if they do so in error.
The literature also states they will not sell retail vehicles (60k miles) were more lenient, and were marketed to the demographic that could not afford a newer model car. Regardless, the vmax cars endured the same inspection and reconditioning process, and have the same 30 day limited warranty and 5 day money back guarantee.
It is laughable that people who can not take personal responsibility for their own ineptitude are quick to litigate. They can't take the time (five minutes or less) to verify any claims made in-store by visiting a corporate web site, but will spend an average of 40 minutes a day at work on a social networking site (Facebook, Myspace, Twitter, etc). Laziness and lack of priorities pretty much helped create the market for lawyers like Aldo.
I am not defending BB in the least, but you sound like an uninformed consumer who allowed himself to be herded like a flock of sheep into whatever deal they decided to build for you. Your best bet, instead of sounding off like an abused spouse, is to do better research the next time you are ready to purchase a machine. Visit the store to see it in person, then go home and research some more. Better to spend some time doing that than spend money and then cry about how they "forced" you to open your wallet, purchase the PRP, sign the checkout terminal, and happily show your receipt to the goon at the door (you know you're not required to do that, right?).
Also, do a search on the Stanford Marshmallow Study.
Hahaha - the company name alone should have set off red flags, but like a ninny you purchased it anyway - that company had all the secrets and they wanted to share it with you so you could be rich and have a boat, luxurious mansion and stop eating at McDonald's every day. Boo-hoo, I was a dummy and now I'm going to cry online! Hahaha!
This site is comedy gold!
Hahaha, your kids have a dumb mom.
Yes, better to take your money to Arby's and eat a healthy sodium laden roast beef - who knew that their sandwiches actually make McDonald's seem like the diet of a health nut. OP is an idiot.
I wonder when OP will go after McDonald's for asking everyone if they want fries with that?
Help, I can't figure out how to stop people from taking money from me, but I can take the time to register on a forum to tell everyone how horrible this company is. My credit card fraud brother is super awesome as well!
tl;dr - wall of text attacks you for 50 points! The "enter/return" key is great for breaking up your writing into these little things called paragraphs. My first grader knows how do to this. If I received an email was formatted as poorly as yours, I'd probably disregard it as well.
The real way to know McDonald's doesn't care about its customers is simply by looking at the nutritional information. Keep up the phone calls (or visit in person), and eventually they'll give you a gift certificate booklet which will allow your family to continue its dream of starring in the "One Butt, Two Seats" documentary.
1. Get a recording device and put the next conversation on speaker.
2. Before they start their tirade, ask if you can record the conversation (required if your state requires it, otherwise, record away).
3. Have them start from the beginning.
4. Look up the Fair Debt Collections Practices Act.
5. Count the violations.
6. Profit - it's $1, 000 per infraction, so they have now paid you for your time.
Under the Fair Credit Reporting Act, you can file a notice with the bureaus of an incorrect entry on your report. They will then contact the company in question, who then have 30 days to provide proof or give their side of the story. If they don't, then the item must be removed or they face fines. The courts do not like companies who mess with credit without cause, and the case will be pretty much open and shut - provided you have ample documentation.
Do some reading on the FCRA for more information, and find a good consumer lawyer if necessary. This house you're trying to buy is not the end of the world, but the ding on your credit report will prevent you from buying another.
So quit whining about it here, have your son file a civil suit for each infraction in the offender's local court, and stand back and profit. Additionally, tell your son to stop being a deadbeat, pay his bills and stop living beyond his means.
yes, let's be as vague as possible and then ask for help!
Hah, if this post is real, I love how it includes all these wonderful account numbers. The Zeus malware and Kneber botnet would love to have this information. People really need to think before they put too much detail into their posts.
Do some research on FCRA violations, follow procedures for corrective actions on your credit report, and be prepared to file a civil suit if they don't fix the problem.
1. Get a recording device and put the next conversation on speaker.
2. Before they start their tirade, ask if you can record the conversation (required if your state requires it, otherwise, record away).
3. Have them start from the beginning.
4. Look up the Fair Debt Collections Practices Act.
5. Count the violations.
6. Profit - it's $1, 000 per infraction, so they have now paid you for your time. Your state may also allow for recovery.
Know your rights - look up the Fair Debt Collections Practices Act, then do the following:
1. Get a recording device and put the next conversation on speaker.
2. Before they start their tirade, ask if you can record the conversation (required if your state requires it, otherwise, record away).
3. Have them start from the beginning, say what they need to say, and you ask what you should ask (you should know the FDCPA to know what to ask for).
4. Count the violations.
5. Profit - it's $1, 000 per infraction, so they have now paid you for your time.
Your advice is ###ed, and serves no purpose other than to perpetuate the cycle of bad credit which you seem to be in. Your advice is flawed, and does not include the legal backlash which can happen to you. Yes, you can tell any third party bill collector to stop contacting you, but if Advanta is a first party, they are not bound by the FDCPA. If they are third party, you can write a cease and desist, however that only stops them from contacting you. They can still proceed with collections, and then you get lovely little judgments against you.
Know your rights - look up the Fair Debt Collections Practices Act, then do the following:
1. Get a recording device and put the next conversation on speaker.
2. Before they start their tirade, ask if you can record the conversation (required if your state requires it, otherwise, record away).
3. Have them start from the beginning, say what they need to say, and you ask what you should ask (you should know the FDCPA to know what to ask for).
4. Count the violations.
5. Profit - it's $1, 000 per infraction, so they have now paid you for your time.
Use this money to pay off your debt and learn from your mistakes - pay your bills and stop living beyond your means. Anyone who takes the advice of the OP is just asking for 7 years (from the last account activity) of bad credit.
You spent more time writing this message, and calling your attorney, than it would have taken to research your rights under the FDCPA and write your own cease and desist letter - for free.
