In short... none. It's a tough one - supply and demand is what sets the fares and sometimes airlines have to offer "blow out fares" in the end to entice passengers to book. Usually it's the other way around though, and a passenger would never come and complain that they got a good deal. In the end there is very little you can do. Sorry :-(
This happens from time to time... Rather than wasting time driving to the airport, you should have asked for an email address where you could have emailed your scanned copy of the boarding pass as proof of travel. The airline should then have refunded the HIGHER fare you paid. At least that is the policy at my airline.
Sorry you had such a poor experience... I know first hand, from having worked at the airport, that some people say they are handicapped just to get on first. However, then, on arrival, they suddenly have no issues any more and manage to walk off in a hurry. People lie and that tends to hurt people who really hare disabled... Whatever your situation is, I think they did the right thing in the end by letting you on, however it could have been done more gracefully.
Before casting blame, keep in mind that per international airline regulations, tickets are only valid for a maximum of 1 year from the date of issue... Could be that it's not Cheapoair's fault. Could be that they are simply following airline procedures.
You weren't very clear on how often you paid, but if you paid once a week (on Friday) and you checked out after having stayed the whole week and said "I'll come back and pay later"... Well then I can definitely see why they would be upset. I'm sure they have had instances where somebody has done exactly that and never shown up to pay...
How did you make the reservation?
You may want to consider editing your post... Naming somebody by name and accusing them of illegal acts could come back and bite you in the a**. If he reads this he could (although he probably won't) sue you for slander. It only costs $70 to file a claim in small claims court and you would have to show up to defend yourself... Careful :-(
Before you get too carried away with this... Make sure you are comparing apples to apples. It often happens that passengers compare the whole ticket price (with all taxes and fees) with the fare itself (before all these taxes/fees). So while the fare itself may be GBP200 something, the total price may be closer to double that amount...
That's odd... Which airline do you work for? Had your pass bureau issued the ticket?
Hope it worked out in the end... Usually the flight attendants will assist by asking passengers in the vicinity to swap seats so that a family can sit together. In the end, very few of us want a screaming kid sitting next to us...
The person assisting with wheelchair transportation is not responsible for gathering personal belongings... I assume you took the bag with you when you exited the aircraft to go to the other flight. If not, did you tell the person assisting you that you had a bag on board that you needed?
Then again - perhaps he thought your husband looked sick and the last thing an airline wants is somebody getting on a flight and spreading whatever they have to everybody else...
Unless everybody else on the flight became ill, it's highly unlikely that you will see any type of resolution. To think that airlines wipe the expiration dates off soda cans is preposterous and ridiculous... Chalk it up to a bad can of soda and move on with your life. The aggravation you're putting yourself thru will cause an ulcer.
I think I already know what NWA will tell you: Airline policy is that the passenger must file a claim with the carrier that brings you to your final destination. In this case: KLM. Rather than wasting time, immediately begin the claims process with KLM (here in the US). Look on their website for a form to complete...
Please keep in mind that the agent assisting you on the phone may not be fully aware of what happened at the airport. You should head back to the airport where the agents will remember you and hopefully allow you to travel as promised...
Bad weather happens to every airline... And offering free alcohol to already angry passengers is a VERY, VERY bad idea. It usually ends worse than it started. Sure, these are horror stories, but an airline has no control over the weather. Why would I apologize for the snowstorm that shut down the airport?!?!?!?!?
Forgive me, but there has to be more to this story than you are presenting... Your parents were just talking and telling the agent that their bags were missing and the agent became rude?!?!?!?!? I've worked in the baggage office - people are ANGRY when their bags don't show up. Many times people start yelling and screaming and then it's human to react in kind... And to never fly an airline again because one person was rude is just plain silly... I've had rude cashiers at the supermarket - but I can't stop shopping there unless I want to drive and extra 5 miles to go to another store...
I agree 100%... I would never buy from them, even with the discount they are offering us airline employees. Wait until you land and buy the same thing at Brookstone for the same amount of money.
But YOU were the one that entered the wrong information, correct? So how exactly is the airline at fault here? You SHOULD have been made to pay the change fee. Period. You got away with something and then you're still steamed about the airline. Makes absolutely no sense. You realize they could have refused to change the tickets and leave them the way they were, and then when you showed up at the airport you would have been denied boarding... You should say THANK YOU to Icelandair for helping you out.
This is the result of extremely high levels of fraud with airline tickets... People steal credit card numbers and buy tickets online and resell them to unsuspecting passengers. The airline has no choice but to protect themselves as well as they can. It's unfortunate that this happened, and the airline should have informed you of their policy before the tickets were issued.
And I seriously doubt they would hire someone with such poor writing skills... Sorry.
My suggestion: stop calling. It's not going to make any difference anyway. If the bag has been located and send out to a courier company, then you are at their mercy... They will deliver the bag when they can. Calling the airline will do very little. Make sure to gather receipts for any expenses you had while you were waiting for your bag. If you are away from home and had to purchase items, the airline may reimburse you up to a certain amount per day... Check with the FINAL CARRIER - i.e. the airline that flew you to your final destination. They are responsible for all baggage issues.
Sorry to say it but this is a problem for every single airline... Schedules change. Period. No airline is immune to it, unfortunately. And even though you wrote not to tell you, but why did you not buy travel insurance?!?! For $20-50 you are protected in situations like this. A small investment.
Very well written, indeed... However, addressing a letter to the CEO of a company is a total and utter waste of time. Mr. Anderson has more important things to do than read customer complaints. Regardless, I would feel inclined to offer you compensation in the form of a free trip. You're going to have a hard time getting money for your expenses, but I think a voucher good for a free flight would be in order. Good luck with this one.
I can't believe you're spending all this time and energy for less than $50 (after you pay the $50 to extend your credit). Time to move on with your life...
