Our company represents some of the Fit Factory programs which may show on a billing statement as My Trainer My Diet. Fit Factory is a companion program that comes with various online health or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product(s) online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page where you entered in your payment information and before final submission of the order:
"Unless you opt out, you will be enrolled in the DietsCentral program. This is a risk free 25-day trial, with no obligation to continue. You can cancel at any time during your 25-day trial by calling [protected] anytime 24 hours a day and you will be charged nothing. If you like your membership simply do nothing and you'll automatically be charged only $29.95 a month for your DietsCentral membership."
As you can see, the customer is given the opportunity to opt-out of the Fit Factory trial membership before submitting the order.
Your post mentioned that you have already contacted Customer service for Fitness Hub. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at customerservice@cshelp.org, and I will be happy to assist you with your concerns.
If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as My Trainer-My Diet. Fit Factory is a companion program that comes with various online health or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page where you entered in your payment information and before final submission of the order:
" As a special bonus gift, we're offering you a 21-day Trial Memberships to MyFitnessHub and CostKings. These are 21-day trials, with no obligation to continue. You can cancel at any time during your 21-day by calling [protected]/7 and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $39.95 a month for MyFitnessHub and $2.97 a month for CostKings memberships. Remember, you will not be charged for the 21-day trials, and you can cancel at any time. By clicking "Order", you also represent that you have read and agree to the terms of this offer.”
Customer service for Fit Factory can be reached at [protected] hours a day / 7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs, which may show on a billing statement as Fitness Hub, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected] or [protected], 24 hours a day / 7 days a week.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as My Trainer-My Diet. Fit Factory is a companion program that comes with various online health or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page (in 2 locations) where you entered in your payment information and before final submission of the order:
"As a special bonus gift, we're offering you risk free 21-day Trial Memberships to MyFitnessHub and CostKings. These are risk free 21-day trials, with no obligation to continue. You can cancel at any time during your risk free 21-day by calling [protected] M-F, 9am-9pm, EST and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $39.95 a month for MyFitnessHub and $2.97 a month for CostKings memberships. You will receive your MP3 player upon completion of your first month's billing. Remember, you will not be charged for the risk free 21-day trials, and you can cancel at any time. By clicking "Order", you also represent that you have read and agree to the terms of this offer."
Customer service for Fit Factory can be reached at [protected] or [protected] hours a day / 7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs, which may show on a billing statement as My Trainer-My Diet, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health food or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product(s) online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected] or [protected], 24 hours a day / 7 days a week.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various online health food or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product(s) online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page before final submission of your order:
"As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling [protected] M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."
The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.
Customer service for Fit Factory can be reached at [protected] or [protected], 24 hours a day /7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page before final submission of your order:
"As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling [protected]-5361M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."
The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.
Customer service for Fit Factory can be reached at [protected] or [protected], 24 hours a day/ 7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer-MyDiet. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected], 24 hours a day / 7 days a week.
Your post mentioned that you have already contacted Customer Service. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at customerservice@cshelp.org, and I will be happy to assist you with your concerns.
If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - My Diet. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
For customer service you may call [protected] and they will happily assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - My Diet. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
For customer service you may call [protected] and they will happily assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as My Trainer-My Diet. Fit Factory is a companion program that comes with various online health or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page (in 2 locations) where you entered in your payment information and before final submission of the order:
"As a special bonus gift, we're offering you risk free 21-day Trial Memberships to MyFitnessHub and CostKings. These are risk free 21-day trials, with no obligation to continue. You can cancel at any time during your risk free 21-day by calling [protected] M-F, 9am-9pm, EST and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $39.95 a month for MyFitnessHub and $2.97 a month for CostKings memberships. You will receive your MP3 player upon completion of your first month's billing. Remember, you will not be charged for the risk free 21-day trials, and you can cancel at any time. By clicking "Order", you also represent that you have read and agree to the terms of this offer."
Customer service for Fit Factory can be reached at [protected] or [protected] hours a day / 7 days a week - and they will be happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - MyDiet. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Your post mentioned that you have already contacted Customer service for Fit Factory. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at customerservice@cshelp.org, and I will be happy to assist you with your concerns.
If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - MyDiet, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected], 24 hours a day/ 7 days a week, and they will happy to assist you in trying to locate an account and addressing your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Barbara,
Our company handles some aspects of Customer Support for Network Agenda, and I apologize for any misunderstanding regarding the services you've been receiving from our company. If you have received a charge from Network Agenda, then with your order of the Click Money program, you also received a free trial period for Network Agenda. The trial period for Network Agenda is free for 21-30 days from the order date, depending on which bonus applies, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership. Your post mentions that you "emailed to notify of cancellation", but as it states in the confirmation email we sent: ***Please do not reply to this email, as the inbox is not monitored***
Using the information you provided, I was able to locate your account and see that you did contact customer service for Network Agenda. Our company strives to give the highest standard of quality customer service, and if you feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at customerservice@cshelp.org, and I will be happy to assist you with your concerns.
If you are another customer reading this and you have tried Network Agenda customer service at [protected] and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above, or the customer service email, and I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
henkal,
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product you ordered however there are bonus free trial periods to membership websites that accompany the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.
As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.
The following disclosure is directly from our website and can be found on both the order and thank you pages:
"By submitting this form, I am ordering the Click Money CD™ and trial membership for $2.29 S&H. After the 7 day trial, I will be charged $59.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Fast Grants Members Site™ and Network Agenda™ for $7.95 a and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy | Terms & Conditions. For questions, call [protected], anytime, 24 hours a day. "
Click Money™ comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.
Click Money™ also comes with two fast action bonuses:
First is a 14 day free trial to our Fast Gov Grants™ Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.
The second fast action bonus is a 21 day free trial for Network Agenda™, an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.
For assistance, Customer Service can be reached at [protected] or [protected] and there you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Network Agenda update:
I wanted to clarify the information posted above: the phone numbers posted are for Network Agenda only - not Google Fortune.
If you are a Network Agenda customer who is reading this and you have already contacted customer service at [protected] or [protected] and feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at [protected], or you may email me at customerservice@cshelp.org, and I will promptly assist you.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Here is the disclosure that is directly on the sales page before final submission of your order:
"As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling [protected]-5361M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."
The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.
Your post mentioned that you have contacted Customer service. Our company strives to give the highest standard of quality customer service and you stated "The Fitness Hub supervisor said he would have to conference in my credit card company to verify that I had actually not received 3 credits. The supervisor asked if I was OK with giving out the last 4 digits of my SS # and my mothers maiden name or any passwords the CC company might request with him on the line!"
Our company does not request this type of personal information - ever. To clarify what most likely happened: If refund(s) have failed, our supervisors may offer to initiate a 3way call with the customers bank or credit card company to verify the refunds that were not received, and when doing this, they want to make sure a customer is aware that they (the customer) may need to verify certain account information with their credit card company. Before making the call, the supervisor will want to make sure the customer is comfortable doing that with them on the line, and if they are not (which we certainly understand) it is then suggested the customer call us back with their bank or credit card company already on the line so that we may assist them further.
Customer service for Fit Factory can be reached at [protected], 24 hours a day /7 days a week.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
gram57,
Our company represents a program called Fit Factory, which may show on a billing statement as MyTrainerMyDiet. Fit Factory is a companion program that comes with various online dietary supplements or health products and I apologize for any misunderstanding that might have occurred when you purchased your product online.
The charge from MyTrainerMyDiet would not be for the water product you may have ordered. Instead, Fit Factory is an online members website which offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected], 24 hours a day /7 days a week.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs, which is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.
All pertinent information about Fit Factory was provided before payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.
Customer service for Fit Factory can be reached at [protected], 24 hours a day /7 days a week.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Bill
I would like to apologize for any misunderstanding you may have had when ordering the Home Source program. I have been able to locate an account for you and see that you have contacted our customer service and your account concerns have been resolved. I have posted the information below that is provided every customer who orders Home Source or Search Market Members.
By submitting this form I am ordering the HomeSource™ CD and trial membership for $2.29 S&H. After the 7 day trial I will be charged $29.95 a month thereafter (depending on the site ordered from) if I do not cancel. The trial will begin the day I accept these terms, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms and Conditions. Charges will appear on credit/debit statements as www.uhomesource.com. For questions, call [protected].
I have also included the link for you if you are interested in returning to the order page where these terms are posted.
https://secure4.securesiteorders.com/hsa/050709/shoppingcart.php
If you are another customer that is reading this and you have concerns you need addressed please contact customer service at the number above. If you feel that we have failed you in some way or you feel you were mistreated in any way please call me directly I can be reached on my cell phone at [protected] or via email at customerservice@cshelp.org.
Sincerely,
Online Customer Support
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you, the buyer, agree to adhere to the trial periods as outlined on the order page, confirmation of order page, and confirmation email, which is that you are clearly indicating that you affirmatively give express informed consent to acceptance of the offer, including enrollment in the negative option programs, and that you are ordering the Click Money CD for $2.29, and are also being enrolled in the 3 day trial membership. After the 3 day trial, you will be charged a onetime fee of $129.95. You will be charged $24.95 30 days later and every month thereafter if you do not cancel. You also agree to the 14 and 21 day bonus trials to Fast Government Grant CD and Network Agenda for $7.95 and $9.95 a month thereafter should you choose not to cancel. Your credit/debit card will be used to pay for these membership programs. You agree that your account will be charged or debited as applicable. You must separately cancel each program to avoid further charges. You have read and agree to the Privacy Policy / Terms and Conditions and you are authorizing the reoccurring charges on a monthly basis. For questions or to cancel, call [protected] or [protected]. Customer service hours are available 24 hours a day, 7 days a week. You are not entitled to a refund of the upfront cost of any shipping and handling that may have been charged to you for delivery of said product. Any free trials that may be offered with this product are only free during the said allotted time of the free trial period as outlined above. If you have not canceled the free bonus within the free trial period(s) (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. In order to not be charged any future reoccurring cost, please give ample time (2 business days) to be canceled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.
As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from:
For your security, all transactions on this site are protected with Secure Sockets Layer encryption. By clicking "Submit", I am ordering the Click Money Members Site CD and trial membership for $2.29 S&H, after the 3 day trial period you will be charged a one-time amount of $129.95. In addition, after the 3 day trial I will be charged $24.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Private and Federal Grant CD and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions For questions, call [protected]. Customer service hours are now available 24 hours a day, 7 days a week.
Click Money Members Site comes with a 3 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.
Click Money Members also comes with two fast action bonuses, first is a 14 day free trial to Grant Master which gives our clients access to our Grant Resource Center website. This site offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the services so they can see the value of them for themselves before they are billed for them.
Please contact customer service at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected] or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Tammy,
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product you ordered however there are bonus free trial periods to membership websites that accompany the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.
As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.
The following disclosure is directly from our website and can be found on both the order and thank you pages:
"I have ordered Click Money™ and trial membership for 2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Fast Gov Grants™ and Network Agenda™ for $14.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy | Terms & Conditions. For questions, call [protected], anytime 24 hours a day."
Click Money™ comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.
Click Money™ also comes with two fast action bonuses:
First is a 14 day free trial to our Fast Gov Grants™ Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $14.95 because you are already a member of another of our programs.
The second fast action bonus is a 21 day free trial for Network Agenda™, an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.
For assistance, please contact customer service at [protected] and there you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory/My Shape My Way program is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call [protected] and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at [protected] or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer Support
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory/My Shape My Way program is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call [protected] and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at [protected] or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer Support
I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory/Fitness Hub program is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.
All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.
For customer service you may call [protected] and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at [protected] or you may email me at customerservice@cshelp.org I will assist you immediately.
Sincerely,
Online Customer Support
