Menu
Write a review
File a complaint
Online Customer Service profile
Send message Copy link

Online Customer Service

New York, US
Registration date: Oct 12, 2009
0 helpful votes

Online Customer Service’s comments

Nov 09, 2009
1:06 pm EST
If you have received a charge from "SEARCH8004568849", it is most likely associated with the order of one of our promotional Grant or Google CD's or a CD download and I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however, there are bonus free trial periods to membership websites that accompany the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email. It is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

For customer service you may call [protected] hours a day, 7 days a week - and they will be happy to assist you.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 09, 2009
2:27 pm EST
cinden101,

Our company handles some aspects of Customer Support for a program called Network Agenda, which may show on a billing statement as "office agenda". If you have received a charge from Network Agenda, then with the order of a Google or Grant CD or CD download, you also received a free trial period for Network Agenda. We offer the trial period to give our clients a chance to use the services and see the value before they are billed. The trial period for Network Agenda is free for 21-30 days from the order date, depending on which bonus applies, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

cinden101, I believe I have located an account and will be attempting to contact you.
I am unable to reach you, Network Agenda customer service can be reached at [protected] or [protected] where you will find an agent who will be happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 09, 2009
4:30 pm EST
Concerned Citizen 70301,

Our company represents some of the Fit Factory programs, which may show on your billing statement as "MYTRAINER", and I apologize for any misunderstanding that may have occurred when you ordered your dietary product.

Fit Factory is a great way to achieve total overall health and wellness. Fit Factory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, a variety of diet plans for special needs that can be customized to fit your nutrition and/or weight loss goals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

All pertinent information is provided before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program(s) that accompany it for great support and success with your product.

For customer service you may call [protected] and they will happily assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 09, 2009
5:07 pm EST
klmat2,

Our company represents some of the Fit Factory programs, which may show on a billing statement as MyFitnessHub. Fit Factory is not a magazine - it is a companion program that comes with various online health products or dietary supplements and is a membership website.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

Customer service for Fit Factory can be reached at [protected] or [protected], 24 hours a day /7 days a week.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however there is a bonus free trial period to membership websites that accompanies the free CD or CD download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

The following disclosure is directly from our website and can be found on both the order and thank you pages: By submitting this form I am ordering the EasySearch4Cash™ Software and trial membership for $2.29 S&H. After the 7-day trial I will be charged $59.95 a month thereafter if I do not cancel. I have read and agree to the Privacy Policy | Terms & Conditions. Charges will appear on credit/debit statements as "Search [protected]".

EasySearch4Cash™ comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.

For assistance, please contact customer service at [protected] and there you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email customerservice@cshelp.org, and I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 16, 2009
10:57 am EST
L. Wayne Vincent,

I apologize for any misunderstanding regarding the services you've been receiving from our company. We are not affiliated with "Grow Rich with Real Estate" and in reviewing the above listed charges, it appears you are receiving charges from more than one company.
Our company represents some Google programs (Search Market Membersite) and there are no commitments with the CD download - however, there are bonus free trial periods to membership websites that accompany the CD Download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date, depending on which bonuses apply, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see, the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

The following disclosure is directly from our sales page:
Terms and Disclosures. By submitting this form, I am ordering the Make Money with Google CD and trial membership for $2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter for the Search Market Members Site if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Grant Members Site and Network Agenda for $7.95 and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms & Conditions. Charges will appear on credit/debit statements as www.gglprofit.com. For questions, call [protected]. Customer Service hours are 24 hours a day, 7 days a week.

Also, immediately after placing your order, our Thank You page directed you to the confirmation email we sent: PLEASE CHECK YOUR EMAIL You will be receiving a confirmation e-mail containing your receipt and detailed order information. If you have not yet received this e-mail, please check your junk e-mail box to ensure the message was not accidentally misfiled. If you cannot find your order confirmation e-mail, please contact our customer support staff at [protected]. As a reminder, your credit card was processed by "www.gglprofit.com".

Search Market Members Site comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.

Search Market Members also comes with two fast action bonuses:
First is a 14 day free trial to our Grant Members Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.

The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company, that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.

For assistance, please contact customer service at either number listed in the above disclosures. There you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected] or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 16, 2009
10:57 am EST
L. Wayne Vincent,

I apologize for any misunderstanding regarding the services you've been receiving from our company. We are not affiliated with "Grow Rich with Real Estate" and in reviewing the above listed charges, it appears you are receiving charges from more than one company.
Our company represents some Google programs (Search Market Membersite) and there are no commitments with the CD download - however, there are bonus free trial periods to membership websites that accompany the CD Download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date, depending on which bonuses apply, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):
Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see, the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

The following disclosure is directly from our sales page:
Terms and Disclosures. By submitting this form, I am ordering the Make Money with Google CD and trial membership for $2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter for the Search Market Members Site if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Grant Members Site and Network Agenda for $7.95 and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms & Conditions. Charges will appear on credit/debit statements as www.gglprofit.com. For questions, call [protected]. Customer Service hours are 24 hours a day, 7 days a week.

Also, immediately after placing your order, our Thank You page directed you to the confirmation email we sent: PLEASE CHECK YOUR EMAIL You will be receiving a confirmation e-mail containing your receipt and detailed order information. If you have not yet received this e-mail, please check your junk e-mail box to ensure the message was not accidentally misfiled. If you cannot find your order confirmation e-mail, please contact our customer support staff at [protected]. As a reminder, your credit card was processed by "www.gglprofit.com".

Search Market Members Site comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.

Search Market Members also comes with two fast action bonuses:
First is a 14 day free trial to our Grant Members Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.

The second fast action bonus is a 21 day free trial for Network Agenda, an affiliate company, that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.

For assistance, please contact customer service at either number listed in the above disclosures. There you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected] or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 16, 2009
3:15 pm EST
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not canceled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be canceled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be canceled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from:

Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit™ CD and trial membership for $2.99 shipping and handling, after the 7 day trial I will be charged $59.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call [protected] M-F, 9am-9pm, EST.
For customer service you may call [protected] Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you.

Google Money Profit comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate. Google Money Profit also comes with two fast action bonuses, first is a 14 day free trial to Grant Master that gives our clients access to our Grant Resource Center website that is normally a $59.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases. Here you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of them for themselves before they are billed for them.
Please contact customer service at the number listed in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected] or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.
Sincerely,
Online Customer Support
Nov 18, 2009
11:45 am EST
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub or other like descriptors. Fit Factory is a companion program that comes with various Dietary products and I apologize for any misunderstanding that might have occurred when you purchased your dietary supplement(s) online. Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information is provided before entering any method of payment information for your supplement - this provides you access to all the terms and disclosures, as well as Customer service numbers for your product and the companion program(s) that accompany it, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected] hours a day, 7 days a week - and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - MyDiet, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected], 24 hours a day/ 7 days a week, and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - MyDiet, Fitness Hub, lifestylefit - and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected], and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 18, 2009
12:13 pm EST
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub, or lifestylefit, MyTrainer - MyDiet, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected], and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Our company handles some aspects of Customer Support for a program called Network Agenda, which may show on a billing statement as OfficeAgenda.com. If you have received a charge from Network Agenda, then with the order of a Google or Grant CD, CD download or Ebook program, you also received a free trial period for Network Agenda. We offer the trial period to give our clients a chance to use the services and see the value before they are billed. The trial period for Network Agenda is free for 21-30 days from the order date, depending on which bonus applies, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

For assistance with your charge from OfficeAgenda.com, please contact Network Agenda customer service at [protected] and there you will find an agent who will be happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 18, 2009
2:02 pm EST
Our company handles some aspects of Customer Support for a program called Network Agenda, which may show on a billing statement as OfficeAgenda.com. If you have received a charge from Network Agenda, then with the order of a Google or Grant CD, CD download or Ebook program, you also received a free trial period for Network Agenda. We offer the trial period to give our clients a chance to use the services and see the value before they are billed. The trial period for Network Agenda is free for 21-30 days from the order date, depending on which bonus applies, and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

For assistance with your charge from OfficeAgenda.com, please contact Network Agenda customer service at [protected] and there you will find an agent who will be happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 20, 2009
12:10 pm EST
carol lee mcmutrie,

I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product you ordered however there are bonus free trial periods to membership websites that accompany the free CD or CD download and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email. It is also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following disclosure is from our website and can be found on both the order and thank you pages:
I have ordered Click Money™ and trial membership for 2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Fast Gov Grants™ and Network Agenda™ for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy | Terms & Conditions. For questions, call [protected], anytime 24 hours a day.

Click Money™ comes with a 7 day free trial to our member’s website where we offer one on one live chat assistance and it teaches users how to make money using Google’s AdWords and AdSense Programs. Customers can use these programs to create Google AdWord-based Advertisements and place ads on Google searches using Google AdWords. They can do this either for their own sites or they can use Google AdSense to funnel traffic through their sites to other sites and get paid for the traffic they generate.

Click Money™ also comes with two fast action bonuses:
First is a 14 day free trial to our Fast Gov Grants™ Site, which offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. Porter who is a licensed and certified grant writer. The information that is offered through our member’s website is more extensive than what other companies sell in coaching programs that cost thousands of dollars, so we feel that we are offering our clients the best value in the industry. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs.

The second fast action bonus is a 21 day free trial for Network Agenda™, an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. After the free trial, the service is $9.95 a month membership fee.

Because you are overseas, for Customer Service Support, please call [protected](Australia-Sydney) or email us at customerservice@cshelp.org and we will be happy to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email us at customerservice@cshelp.org, and we will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 23, 2009
11:35 am EST
Mobley,

Our company represents some of the Fit Factory programs which may show on a billing statement as DJM LIFESTYLEFIT. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Your post mentions that your bank has contacted Customer Service, yet you have received a charge. I would be very happy to assist you with your account, but unfortunately am unable to locate an account for you as there is limited information in this post.

Customer Service can be reached by calling [protected] or [protected] and there you will find a helpful agent waiting to assist you with your concerns. You may also email us at customerservice@cshelp.org.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please contact me directly at [protected] or email customerservice@cshelp.org, and we will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Nov 23, 2009
1:12 pm EST
Our company represents some of the Fit Factory programs, which may show on a billing statement as MyTrainer, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various health and dietary products that are purchased online and I apologize for any misunderstandings that might have occurred when placing your order.

Fit Factory is a great way to gain total overall health and wellness. Fit Factory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, a variety of diet plans for special needs that can be customized to fit your nutrition and/or weight loss goals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

All pertinent information about Fit Factory is provided before entering any method of payment information online - this provides access to all the terms and disclosures, as well as our customer service numbers.

For customer service you may call [protected] and they will happily assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
If you have received a $59.95 charge from ClickMoney, it is most likely associated with the order of one of our promotional Google CD's and I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however, there are bonus free trial periods to membership websites that accompany the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email. It is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

The following disclosure is directly from one of our websites and can these can are located on both the order and thank you pages: "I have ordered Click Money™ and trial membership for 2.29 S&H. After the 7 day trial I will be charged $59.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to the Fast Gov Grants™ and Network Agenda™ for $14.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy | Terms & Conditions. For questions, call [protected], anytime 24 hours a day."

I would enjoy the opportunity of being able to assist you, but unfortunately I am unable to search for an account in our company data base as there is limited information on this post.
For customer service you may call [protected] and they will be happy to assist you.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly, please call me directly at [protected] or email me at customerservice@cshelp.org and I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 03, 2009
10:02 am EST
John,
We represent some of the Click Money programs. I came across your posting on this site and with the information you have provided I have located an account for you.
For assistance, please contact customer service at [protected] Monday - Friday: 9:00am - 12:00am, (EST) Saturday - Sunday: 9:00am - 7:30pm. (EST) and there you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 03, 2009
11:39 am EST
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub, or lifestylefit, MyTrainer - MyDiet, Fitness Hub, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected], and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub, or lifestylefit, MyTrainer - MyDiet, Fitness Hub, and I apologize for any misunderstanding that may have occurred. Fit Factory is a companion program that comes with various online health product or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.
Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Customer service for Fit Factory can be reached at [protected], and they will happy to assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 07, 2009
11:46 am EST
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with our free products however there are bonus free trial periods to membership websites that accompany our free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and the thank you email, it is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.

The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions and Privacy Policy links can be found on every page of the sales ad):

Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.

As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.

The Information on our Grant CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and, let’s face it, frustration of having to search out this information on their own. That is why with our Grant Program you receive a 7 day free trial to our Grant Members Site. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant member’s site by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding, as well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants, as well as for Scholarships. The Grant Member Site™ gives you access to the Grant-A-Day™ program; which guarantees at least one member will be awarded a personal needs grant every single day! To read testimonials from recent grant recipients, visit: http://members.granttestimonials.com/. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Member Site program. Another feature we offer is our live one on one chat representatives; they are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a Grant. The information that is offered through the Grant Member Site is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more, so we feel that we are offering our clients the best value in the industry at a reasonable monthly rate.

Please contact customer service at [protected] and there you will find a helpful agent waiting to assist you with your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 08, 2009
4:49 pm EST
DAN31,

I apologize for any misunderstanding regarding the services you've been receiving from our programs: Network Agenda and Rebate Millionaire. By placing your order for Profit Profusion, as a bonus, you also received free trial periods to our membership websites - which was explained in the Terms and Conditions of the offer. The trial periods give our clients a chance to use the services and see the value of them before they are billed and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer.

All pertinent information is provided before entering any method of payment for the program you ordered - this provides access to all the terms and disclosures, as well as the customer service information for both the product you ordered and the companion program(s) that accompany it. As a courtesy, we also sent a confirmation Thank You email which again reviewed the terms and provided our customer service information.

The following disclosure is from the Profit Profusion Terms and Conditions:
"Upon submitting a request for Membership, a Member ID and Password are assigned to you and can be used to gain access to profitprofusion.com. The initial handling charge of three dollars and eighty eight cents, includes the google profusion kit as well as three days worth of access to the profitprofusion.com website. After three days, if you choose not to cancel, your first monthly membership fee of fifty nine dollars and ninty five cents will not be refunded. Membership fees will be charged to the credit card used by you to complete the transaction. Prior charges for all programs are non-refundable but bonus subscriptions can be cancelled and future charges stopped at any time by calling toll-free [protected] Anytime. If you choose to sign up for this product and pay the recurring monthly charges using a debit card you hereby provide pre-authorization and consent that profitprofusion.com may charge sixty dollars on a monthly basis. You may stop payment on any pre-authorized charge by notifying profitprofusion.com at least three business days prior to the scheduled charge date. You agree your pre-authorization and written consent to charge your debit card is given in electronic form by submitting the request for the membership, and that an electronic signature is sufficient to authenticate your authorization to charge the debit card. You further agree that these terms and conditions shall be your copy of your pre-authorization for the debit card. Upon completion of the order form, should your credit card be declined, we may, at our option continue to try to authorize your purchase on future dates. Your acceptance of these terms indicates your additional acceptance that should your purchase of either the shipping for your free kit, or your monthly membership fee eventually approve, you will accept and approve those charges to your method of payment.

You will also receive a free 7-day trial to Rebate Millionaire and a free 14-day trial to Network Agenda. After the trial period, you will be charged $19.95 and $9.95 a month thereafter, if you choose not to cancel. For Customer Service Support, please email support@productcustomerservice.com or chat line with a members support representative. Available 24 hrs a day, 7 days a week.
For our International Customers, you may contact us 24 hours a day, 7 days a week though these toll-free numbers:
Australia - Sydney: [protected]
Canada: [protected]
China: [protected](N) / [protected](S)
France: [protected]
Indonesia: [protected]
Malaysia: [protected]
Philippines: [protected]
Singapore: [protected]
South Africa: [protected]
United Kingdom: [protected]"

DAN31, to contact Customer Service from Malaysia, please call [protected] or email us at customerservice@cshelp.org or support@productcustomerservice.com and we will be very happy to assist you.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 08, 2009
5:23 pm EST
adl,

Our company represents some of the Fit Factory programs which may show on a billing statement as Fitness Hub or My Trainer. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

Here is the disclosure that is directly on the sales page before final submission of your order:
"As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling [protected]-5361M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."

The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.

Customer service for Fit Factory can be reached at [protected].

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
Dec 09, 2009
9:28 am EST
Our company represents some of the Fit Factory (MyTrainer) and Cost Smashers (CostCrasher) programs and I apologize for any misunderstanding that may have occurred. These bonus programs often accompany health products or dietary supplements that are ordered over the internet.

All pertinent information about Fit Factory & Cost Smashers is provided before entering any method of payment information online - this provides access to all the terms and disclosures, as well as customer service numbers.

To contact Customer Service for Fit Factory and Cost Smashers please call [protected] or [protected] and they will happily assist you in trying to locate your account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at [protected], or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support