You sound pretty smug. But realistically and logically, it would make sense not to reveal all the information that will help this case. And..of course, I didn't Hmmmmmmmmmm... my husband is a lawyer and I am not stupid. It currently is being investigated by the credit card company, I am in contact with the police. The proof will be in the paper trail this ### left behind. Through my experiences, crooks and thieves are stupid. Something will turn up. Hmmmmmm...yes I do have something- a better sense to not leave ###ed comments that you surmise to know everything and to think that this will go unsolved.
What is your problem? Did I mention race once in my "tirade". I think a fat cow does not determine the color of ones hide. Are you saying criminals have to do with racism-and if it does, what color would they be? How did you come to that conclusion? Let me assure you, I would listen more to someone who has studied the law in regard to criminal issues than an employee at McDonalds. Maybe you would not know the difference. When I write stuff like this, I don't expect anything from the reader. However, someone taking my credit card information for $1700 worth of charges is enough to notify other people about what I experienced. Take it as how you want. I wrote how I felt that day and I will not candy coat such a serious issue. Again, you seem to fall back on the racist issue. Unless you want to infer that homeless people are a specific race, I want to assure you that homeless people come in all shapes, sizes, colors etc. The fact remains: two individuals, yes they were quite heavy, monopolized the only two computers that were available to all patrons of the Hampton Inn. Not just for me, but for EVERYONE. If I was a patron that got the opportunity to use one of the two computers, I would use the computers as quick as I could. I would do what I needed to do and move aside for other patrons to carry on as well. You see, unlike you or these individuals, I worry about if other people might need the computer for their own personal use. I call it consideration- you ought to try it once in awhile. I am sure you would have no trouble mustering up a little "tirade" of your own if you were in my position. It would not be reasonable for a patron to use computers for more than four or more hours of any given day. I will let my lawyer husband know that you called him "award winning". That was very nice of you. My paragraph was referred to as a "ridiculous tirade" I was wondering what you called your own tirade. No, I do not get duped often. I have expectations of an establishment to carry out monetary transactions in a professional, legal and safe way in that I do not get duped. When it happens, I get upset. I do believe other patrons would feel the same way if it happened to them. Well, I don't think I am perfect but I guess if that's what you want to call me, feel free. Oh, I forgot. You spelled realize wrong. It doesn't have an "s" in it- well, that's the way Americans spell it. If it's true you live in Switzerland, why are you so angry? It makes me not want to visit you people. Thank for writing, your rant was fun- errr.. or was that ridiculous tirade?
Oh! To the CustomerServiceDepartment character who responded above, I found one of your comments on another Hampton Inn complaint (not mine, of course):
There are your words:
I work for a Hampton Inn and our rate all the time is $129.00. They were not take advantage of anybody.
I would say your comments about any Hampton/Hilton facilities are null and void due to the fact that you are employed with the very company we are complaining about.To disagree and minimize our complaints for the very company for which you work for would be considered a conflict of interest. Wouldn't you think? I mean, you define and become a shining example to become the poster child for the term "conflict" quite eloquently. Of course your comments will be biased and meant to belittle and make the customer feel victimized AGAIN by your comments. How is that working for the company?
How did these charges get unnoticed for five months? I would assume they would have to have deducted from your account for five different transactions.
After my experience with Rue De Mode, I have concluded that there probably are no authentic places that sell Ugg Boots. I can't tell what's legitimate so I have given up buying boots that look like Uggs or even attempting to find the real deal. I too, ordered not one but two pairs for my daughters for Christmas last year. What a nightmare. I ordered in November and only received one pair. After waiting for about two weeks, I used every resource available to call, and email this company. I got an answering machine for the phone number. I left many messages because I wasn't going to leave this alone until I got compensation or the boots. At one point, the answering machine could not take my message because the tape was full of other messages. My emails went unanswered. After contacting my credit card company I submitted approximately 10 pages of documented material, I finally got my money back. This took months to get my refund. I know they have operated under the Jeans express name in the UK- who knows what they call themselves now. I looked on their website awhile ago and noticed that they sell the same boot but the name UGG was nowhere to be found. Obviously, they did not sell the authentic australian ugg boot. So I am sure the quality is questionable and I kept the one pair. An expensive knock off. It would seem to me, if a company was going to sell a product and claim it to be something that it is not, you would want to keep under the radar to be profitable. This company is a rip off from the get go and it's insulting that they were so brazen about not honoring orders that were placed.
I had a similar problem. The verification process was almost too careful, almost legal bound conversations to make sure that this is what I ordered and once placed there was nothing I could do to get out of it. All the steps they did to have me call them was not typical protocol when ordering something online. Of course, they laced these verification calls with other merchandise they were trying to get rid of. It came with a free deluxe cleaning kit and mini tripod that I had to remind him of. They also tried the sales pitch of buying additional products (like another battery)for a Canon camera I was replacing. The price was good but that came with more hassles than what I was expecting. The camera that I had ordered was a black camera with silver trim. It was different because I wanted to differentiate between my camera and my daughters new camera. I had the silver one and she wanted the black one. The rep called me and said that the black one was "temporarily" out of stock but he had the silver one and that he would send that one out immediately. I said no, I would be willing to wait for the black model and that it would be fine because I was in no hurry. So... as if this conversation never took place, several days later, I received the silver one in the mail. Not only that, the packaging resembles a factory second as it was in a white box. This is something that refurbished items get packaged in. I have no problems with refurbished items whatsoever. However, I do want to know that up front when I purchase an item that is a factory second or refurbished. The price needs to match as well. Speaking of the price, I did not get charged what was originally advertised. The camera arrived with an invoice that had an extra $38.00 added on to the unit price. I tried contacting the company via email and miraculously all the emails I had would not accept any emails I sent back. I tried calling and gave up. It only the color that was an issue and the extra added $. The camera does work and keeping that in perspective I did not press the issue. I do know that if I purchased anything else from this website, I would be risking another run around like I got with this purchase. So, I take this experience as a learning lesson and will not buy from this company again. This is clearly how NOT to run a legitimate business. These clowns need hearing aides.
What?! Aren't these companies both one in the same?
What do you care? Oh Hampton employee you! Well, FYI- "Fed Up With Stupid Complaints" likes to correct other peoples mistakes. I was doing what she has done to others. A gratuitous effort on my part to make this individual feel comfortable. or at least experience what it feels like to be corrected. Go ahead, CustomerServiceDept (notice I refrained from calling you a fat cow), go mosey over to "Fed Up With Stupid Complaints" page and read what (s)he has on the other posts. You two, I think, would get along quite swimmingly. Yes indeed! Reading more carefully would behoove you to get all the facts. Does anything ever really matter? Hmmmm (you like that word so I used it for you).
I wish I could respond to CustomerServiceDept's first comment but I guess I don't quite understand what is being said. ["LOL! Yes you have victimized again. Go cry to your lawyer about it."] Huh? I have nothing to work with here. Is that the best you can do? I guess, in my opinion, it's the company that has the problem- not me. I don't have to babysit and police every Hampton complaint online to refute and deny that there are valid issues that need to be addressed. I won't name names but it rhymes with customer service department. To bury your head in the sand and pretend that these complaints don't exist is extremely bad and irresponsible customer service (without the department). Here's something to think about- maybe these complaints are valid and that the people complaining have a right to be heard and a right to be upset.
Oh! I can't help myself CustomerService Dept The word "referred" - the correct way to spell it with one "f" and two "r" 's. The above referenced comment referred was spelled- [reffered]. I think one should have a command of the English language that includes correct spelling.I think these days, people seem to forget how important it is. Don't you think? Kudos to you on the correct word [misspellings]. That is, in fact, one of the more common misspelled words.
No, sweetie pie! I got my money back! If you want, I can give you a great website to buy Ugg boots of your own!
Who is sue? Give me her last name, I might be able to tell you better. Am I Sue? Oh no! You must have me mistaken for someone else.
CustomerServiceDept, the Hampton Inn employee who works under the umbrella of the Hilton Hotels. How are you! I just want to say that I am a victim of credit card fraud through the Hampton Inn. It's true- these things do happen and it has happened to me. All under the umbrella of the happy Hampton and Hilton Hotels. It is extremely important to get the message out to everyone about how hotel, motel, inn establishments are taking credit card information and using it for criminal and illegal profit. It it crucial to protect yourself from this troubling trend. I have closed my credit card accounts. I had $1700 worth of charges on my account that are currently being investigated. CustomerServiceDept before you call people dumb- let's work on your spelling. you spelled baby's wrong. If you were referring to the baby's rattle or the baby's diaper, you would be correct. But if you referring to many babies as in more than one, than the correct usage would be "babies." See? the word apparently was spelled [apparantly] is wrong. you put too many "a" 's in the word. The word, "parent" is right in that word. You are on Prozac? Now that explains a lot to me.
I believe this post! In fact, my bathroom is as big as a bathroom at my house! Were you there? Did you investigate? Maybe this person had the expectation that spacious meant his hotel room was bigger than a bathroom. Have you been to New York? In some areas, space is at a premium. Spacious may have been a stretch with this place. Kind of like when I booked a hotel at Niagra Falls. I paid an extra 10 dollars to get a view of the Falls, assuming I would be on the third or fourth floor. It didn't turn out anything like that. We got a birds eye view of the parking lot. So, the definitions can become askewed. It is important for the establishment to first, hear what the customer is saying. Two- believe that this is an important complaint and realize it is important because the customer is upset about it and using words to communicate the problem! Then finally, do something that will either compromise and make the situation better or make arrangements that will allow the individual to enjoy their stay. What is it with hotels?! Your comment is downright condescending oh CustomerServiceDept. Oh! and the fire safety issues- Now there's a lawsuit just waiting to happen.
No dear, these individuals were friends. They were there to attend a wedding. They went out and during the festivities and got drunk. They were horsing around, rough play, getting wild and crazy. Mr. I am employed by Hampton -wouldn't you know if they were insured? You seem to be the expert in hotel complaints. What the party should do is accept the responsibility that they broke the table and the consequence of that. The table needs to be fixed and the hotel set the price, there is not much to change that. Take the entire party of people that was responsible, divide the cost among the group. Do not let the groom be responsible. And just pay it. They may be overcharging you, but you don't have much leverage here. It could have been worse.
Oh! CustomerServiceDept -So now you are a lawyer in your spare time! I do not know the entire facts in this case but I do know that a hotel would not be exempt in a case where negligence on the hotels part can be proved. for example, it would be negligent for the hotel to have doors that didn't lock properly. That would not fall under the responsiblity of the patrons. Or, having windows that are easily accessed to teenagers that like to steal. It seems as if the hotel patrons exercised caution by securing their door when they left that it would be expected that their belongings would remain untouched. How did the teenagers get in? How do the windows lock? How did they climb the balcony without being detected? Where are the parents? All these questions need to be asked. If the hotel was not responsible for ANY theft, then what is to stop the employees/owners or othe patrons from ransacking every room and taking what they wanted when they wanted. Wouldn't it be prudent to make sure that an establishment hires individuals who don't have criminal records and make sure there is enough secuity to keep the patrons safe from harm. Wouldn't it be more prudent to follow through with police reports and documentation. Instead of keeping these yahoos anonymous, why not have them held responsible and make amends like they used to in the good old days? Restitution would be a good start to get the victims back on track again. These teenagers and their parents should be held accountable for the theft.
It's their job to know "how these things work". Are you kidding?! The expectations is that you have people that know what is going on at the front desk. It's nonsense to think that half baked customer service is ok. It's not ok. In my opinion the question was rather straight forward. It was either a YES or a NO. The question was: [I asked would there be any charges made to it or any kind of hold and was told NO by the front desk clerk.] Clearly a NO- it wasn't an "I don't know" or let me check and get back to you answer. It was a NO!
That was a lie-plain and simple. Of course these people have reasons to lie and that's what it was -A lie because what she said WAS NOT TRUE! Very basic here- that's the fact. The patron was lied to. The reasons for lying could be many. One- the clerk doesn't give a crap and she is leaving her shift shortly and doesn't have to deal with it. Two- doesn't like confrontation and thought someone else could deal with it better. Three- really doesn't know what (s)he is doing and therefore shouldn't be running the front desk. Four- Was told by his/her boss that to lie to the patron. They won't notice the charge to the card until they get home. Four- Adding a allegedly legitimate hotel charge to see if they can get away with it - wait a certain period of time and then illegally charge unauthorized criminal purchases with it when those original charges don't get noticed. Oh! The reasons for duplicity can go on and on ad nauseaum! You bet I would have a problem with someone randomly charging things to my credit card without my consent. IT'S WRONG!
You are just a regular comedian aren't you?
Oh there you go again! Then why would a place of business bother shoveling snow in the parking lot and de-icing sidewalks in the winter if liablility wasn't an issue. Hmmmmm...it seems as if they had security issues before, the Hampton Inn, this particular Hampton Inn, was put on notice that problems of the vandalism of patrons vehicles staying at the Hampton Inn on Hampton Inn property does occur. Knowing that there was a problem before would make the Hampton responsible and liable for this. They needed to take steps to prevent such things from happening again. It looks like they did at first and then assumed that the problem went away. In this case, it did not and why would it. These thieves sound a bit more professional than your average run in the mill thief- a scrambling device for a keyless lock sounds like a more advanced criminal. Are you sure the Hampton employees aren't breaking in patrons cars? It makes sense if they won't provide appropriate security. Would it not be prudent to notify the patrons explicitly at check in. Even hand them written notice so that they would have prior notification to take steps to make sure this wouldn't happen to them? If I was on a jury, I would have to side with the plaintiff on this one. It is true the Hampton is not responsible for the items in the patrons cars but they are responsible to keep their property, including the parking lot safe. Whatever, it takes- extensive lighting, security personnel, surveillance cameras etc. It's a no brainer and I would be on the phone to my attorney in a heartbeat. This flippant denial of responsibility on the Hamptons part is for the birds. It's simply not true.
Hi HotinVAUS ! Thanks for the kind words. I love a challenge and CustomerServiceDept provides that for me. It's kind of fun to watch someone who doesn't know anything about anything implode on himself (herself?) time after time, again and again. Mostly, I hope the inaccurate responses from CustomerServiceDept aren't taken seriously from people with real legitimate complaints. There is nothing worse than being burned by a big corporate company that you trust(ed) and then feeling like there is no recourse to rectify things that happen to them.
Now you are playing games with semantics. It doesn't matter if they were lying or not. Have you not heard? Ignorance is NO defense.
Wait a minute! If the clerk at the front clerk checked the patrons in and asked for a credit card, it seems like the clerk at the front desk would have run those extra charges through? Isn't that how that works. So when the card was physically taken from each patron and run through for incidentals, an amount of $40.00 had to be entered and charged to the card. wouldn't the clerk have to enter that amount? You can't just take a card and the card decides how much to charge itself? The timing of the charge is important here to. The patron didn't even get to the room when the charge of $40.00 went through. Something doesn't add up here. With all the facts presented, it seems the front desk clerk was not honest.
Oh my! You both must have crawled out from under a rock. What ice age do you come from? Many "idiots", as you refer to them as, do sue the city. I am sure any city, such as the city where I live in, there are many a lawsuit. You can go after the city for a crack in the sidewalk. If you fall and get hurt by tripping on that crack in the sidewalk, the city will be liable. Especially if the city has been notified about the defect in the sidewalk before. Some lawsuits are silly and some get more credence than you would think but it happens.
You see, it's not the valuable "stuff" in the car that is the issue. It's the fact that the cars are being vandalized and broken into. Since the Hampton Inn owns that property, it would be reasonable to provide adequate security. They are responsible. In my experience, I make sure all my valuables are removed from my car when I go anywhere and I do take care in locking the doors. The patron in this case did lock his car doors but I am not sure what was stolen. It doesn't have to be anything as far as I am concerned-a crime was committed by whomever that broke into the truck. I am not sure what Obama has to do with break ins at the Hampton so I cannot comment on that one.
They didn't close my account. I closed mine before they got a chance to randomly mess with my credit. I would never want to open an account from a bank that appears so unstable. Take a look at the other complaints that are registered here. If that doesn't scare you, nothing will. If I were you, I would stay far away from this company before they damage your credit. Re-opening an account from GE Money Bank would prove to be a mistake in my opinion.
Scientists say the Earth has had four major ice ages over the past billion years.A Serbian mathematician named Milutin Milankovitch was intrigued by this puzzle of climate change, and in the 1930s he presented a theory that helped explain his theory. Milankovitch studied climate records, noting differences over time. He theorized that global climate change was brought about by regular changes in Earth's axis, tilt, and orbit that altered the planet's relationship to the Sun. This would trigger ice ages. He says there are more (at least 10), ice ages but I didn't count the less severe ones. We are at the tail end of a warming period as we speak. There's more information but I think you get the idea.
