Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint and pictures of the product to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your assistance. We are sorry to hear the order did not meet your expectations. We would like to rectify the situation by resending the order out free of additional charge. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
Thank you for your feedback. Your order was delivered on May 11th at 12.37PM. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. We sincerely thank you for your order and we will be pleased to serve you soon again. As an apology we can issue $15 in-store credit on your account.
Thank you, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your feedback. We are sorry to hear the order did not meet your expectations. We would like to rectify the situation by resending the order out free of additional charge. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
Thank you for your feedback. Your order was delivered and left at the door. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. We sincerely thank you for your order and we will be pleased to serve you soon again. As an apology we can issue $15 in-store credit on your account.
Thank you, Bloomex Customer Support
Thank you for your assistance. We have issued a resend of this order. We are awaiting our new stock to arrive prior to resending this order to ensure it is sent at its freshest state. We apologize for the inconvenience and appreciate your patience as we resolve your issues as quickly as possible.
Thank you, Bloomex Customer Support
Thank you for your detailed feedback. We investigated your case properly. Your 50% order was successfully refunded. For the rest amount we are ready to offer in-store credit. We really appreciate the fact that you shared so detailed opinion. We are under changes now and we do hope that your next time with Bloomex will be better. We will inform the higher staff about your suggestions. Once again, thank you very much.
Best regards, Bloomex Customer Support
Thank you or your reply. The store credit will be issued on your account within 24 hours. Please use your email address as a coupon and put it into the coupon code field to redeem.
Regards, Bloomex Customer Support
Thank you for your detailed feedback. We truly apologize for all inconveniences caused to you. Your order was successfully refunded in full. Please note that transaction can take a few days. We do appreciate your business and assistance. We will do all our best to serve you much better next time.
Best regards, Bloomex Customer Support
Thank you for your detailed feedback. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. As a token of appreciation we can issue $30 in-store credit on your account or refund your delivery charges. We sincerely thank you for your order and we will be pleased to serve you soon again.
Regards, Bloomex Customer Support
Thank you for such detailed feedback. Unfortunately some replacements are possible due to stock issues, and we have to make substitutions. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your feedback. We truly apologize your order did not meet your expectations. We apologize for the delay in receiving your order. While we do all our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. Your order was refunded excluding delivery fee. As an apology we can issue $15 in-store credit on your account.
Kind regards, Bloomex Customer Support
Thank you for your feedback. We apologize for the delay in receiving your order. While we did our best to meet each delivery request some delays may happen due to more than a large normal order volume during the busy season. We were under high pressure due to a combination of high volume, challenging supply, and health restrictions for our production and delivery process during the pandemic time. Your order will be delivered on July 10th. As a token of appreciation we can issue $30 in-store credit on your account or refund your delivery charges. We sincerely thank you for your order and we will be pleased to serve you soon again.
Regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. As per our Delivery Policy the address provided for delivery is not in one of our local delivery areas. We deliver there overnight with our courier from Tuesday to Friday, the order should be placed before 4 pm the previous day. That is why your order was not delivered on Saturday, July 10th. Unfortunately with the low/high temperature and transportation issues the flowers are dehydrated when they arrive. We would like to rectify the situation by sending an apology gift basket or issue a store credit that you may use at any time in the future. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
We really appreciate the fact that you shared opinion. We strive to become better and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.
Warm regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We really want to fix the issue immediately. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. All this being said, we again apologize for the problems we have caused you. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We hope you are willing to give us another chance.
Warm regards, Bloomex Customer Support
Thank you for your assistance. We are sorry to hear the order did not meet your expectations. We would like to rectify the situation by resending the order out free of additional charge. Alternatively, we could send a gift basket of equal value. Please advise which option you would prefer. We apologize for any inconvenience caused and hope to be able to rectify the situation.
Regards, Bloomex Customer Support
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.
Kind regards, Bloomex Customer Support
Thank you for your reply. We have issued a resend of the gift basket. We apologize for the inconvenience and appreciate your patience as we resolve your issues as quickly as possible. If you stay satisfied, we would appreciate amending of your review.
Thank you, Bloomex Customer Support
