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Dimitri L.

CA
Registration date: Mar 04, 2020
0 helpful votes

Dimitri L.’s comments

Mar 04, 2020
5:38 am EST
Hello, Victor. Thanks for your review of us. Why is there only 1 star if we are affordable business for you? Could you bring a little light for this situation? Thanks.
Hello, Ross. Thanks for you inquiry about.
Sorry, we had an errors due to last update. Please mail us to corp@bloomex.ca, we will refund a charge and restore your order to be delivered on day selected.
Sorry again for that inconvenience, waiting for you reply.
Yours Bloomex.
Nov 06, 2020
8:32 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. Such miscommunications are unusual for us. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
8:39 am EST
We appreciate your feedback. We are very sorry to hear the order did not meet your expectations. It will be our pleasure resending the order out free of charge or we can issue a store credit on your Bloomex account that you may use at any time in the future. Please advise which way you would like us to proceed via email customersupport@bloomex.ca

Sincerely, Bloomex Customer Support
Nov 06, 2020
8:40 am EST
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.

Kind regards, Bloomex Team
We really appreciate the fact that you shared such a detailed opinion. In our Order & Return Policy stated "Orders placed outside of Canada or with an international credit card for delivery to Canada will be charged in USD. Provincial taxes of destination will apply." We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
8:45 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number.

Warm regards, Bloomex team
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. We would be happy to investigate your case and offer you a suitable resolution. Please send us screenshot of your complaint to customersupport@bloomex.ca indicating the order number. We look forward to hearing from you soon.

Kind regards, Bloomex Team
Nov 06, 2020
8:50 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. We do want to bring joy to your future recipients. All this being said, we again apologize for the problems we have caused you. We hope you are willing to give us another chance.

Warm regards, Bloomex Team
Nov 06, 2020
8:53 am EST
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. Substitution Policy may occur sometimes. Especially during peak holidays and pandemic situation.
We look forward to hearing from you soon.

Kind regards, Bloomex Team
Nov 06, 2020
8:54 am EST
Thank you for such detailed feedback. We truly apologize your order did not meet your expectations. Unfortunately we do not guarantee any specific items in the basket as it always depends on the stock. Not all listed items are guaranteed. We hope you give a chance next time to change your mind about us.

Warm regards, Bloomex
Nov 06, 2020
8:55 am EST
We apologize for all the trouble you have experienced. We truly understand the importance of this issue. We did not want to hurt you this way. We hope you believe us when we say how sorry we are. We would be happy to improve your impression about us, because you are a valued customer and we would like to serve you again in the future. We do want to bring joy to your future recipients. All this being said, we again apologize for the problems we have caused you. We hope you are willing to give us another chance.

Warm regards, Bloomex Team
Nov 06, 2020
8:56 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. In our Order & Return Policy stated "Orders placed outside of Canada or with an international credit card for delivery to Canada will be charged in USD. Provincial taxes of destination will apply." We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
10:55 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
10:56 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
10:56 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
10:56 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team
Nov 06, 2020
10:57 am EST
We really appreciate the fact that you shared such a detailed opinion. We strive to become better now and we do hope that your next time with Bloomex will be better. Once again, thank you very much for your feedback.

Warm regards, Bloomex team