Shame on you. You knew Kohl's expectations when you joined up. If you don't like it, get a job somewhere else. Your job is whatever your managers tell you you're to do.
I disagree with you. It's perfectly fair. There's no reason we can't offer incentives to our loyal card-holding customers. That's what they get for having a Kohl's Charge. It's not like we don't send out 15% off coupons to non-card-holders throughout the year. Sign up to get those in your e-mail inbox, and keep an eye on the ads. There are always awesome sales at Kohl's. And you don't have to have a Kohl's Charge to enjoy those.
As for the Senior Discount? You can pay any way you want to pay with that. There's no limits on that.
And no. We're not denying you the right to pay however you want. We're just offering an incentive to pay the way we want you to.
Um...that's not dishonest. You knew getting into the card that there were terms and conditions. Kohl's is not to be held responsible for your lack of ability to read them, or your lack of ability to pay on time. No one likes late fees, but they're there for a reason.
Not to disagree with what you're complaining about, but I'm going to go out on a limb and say that the manager was in no way trying to make you look stupid or like you were trying to steal. She was just letting you know that they don't usually do this, and letting anyone else in line know that it wasn't going to happen again. If you don't set boundaries, people will just walk all over you.
Guys? Nowhere in there did she say that it was the store's fault. She even said the store was nice. She was saying that people in general are rude and disgusting.
I think...I think probably, you could just give them the routing number from your account. Every account has to have one, since that's how they get the money off of your card. If you don't know it, you can call your bank and ask them for it. You'll have to verify your identity before they give it to you, but then you'll know what it is.
As for the inability of the store to take credit/debit? That's not the store's choice. Trust me, I'd take your payment with credit or debit in a heartbeat. The only thing I can say is that if you know you're coming in to make a payment, stop by the bank first and withdraw some money. It can't hurt to have a bit of cash on your person, and will make the experience much less painless.
The reason that the stores are unable to accept your credit/debit card is that it charges us a fee for every card we accept. Apparently the corporate office doesn't think it's a good idea to get charged money when you're giving us money back. Which honestly? I understand. I know that it costs .35 a card that's slid through the pin pad at my register. And that's .35 to the company. Now imagine if every customer with a Kohl's charge came through and wanted to pay on their account with a card. We would be losing money faster than we're making it, as we don't count payments as money made...
Don't deceive yourself. Wal-Mart's too big to care about whether or not one customer comes back.
Mariah, I can understand you being angry, then. I tend to agree, it is crappy that they didn't start charging it until June of 2009. One thing to keep in mind? Right around then was when we started running our credit card through Chase, rather than whatever we were using before. I remember there being some sort of new agreement, but I didn't pay it much mind. I think you're completely justified in being angry, and they should take it off of your card.
Buy more things so they can afford to staff more people. It's not always their fault. Sometimes they just don't have the money to staff the necessary people in their store.
I work at a Kohl's that is frequently understaffed. Try as we might, we just don't have the budget to cover all the places we need to staff. We're struggling, but we like to think the customer will cut us a little slack.
To be honest, it's for their protection. They're not invading your privacy. It's no different than them asking to see your ID if you write them a check. Their scanning of your ID? Just to let the computer read that you are over 18. I had to present my state-issued ID to buy cough syrup through them. I was slightly confused, because I'd never heard of them scanning it before, but mostly? In awe of the idea of being able to just scan the ID and the computer go "Oh, hey, yeah, they're 21. It's cool."
You're being a selfish, selfish person. The Kohl's cash is not a gift. It's an incentive. It's like every other coupon you receive from any store. It has an expiration date. If you can't find the time in your life to come in while the offer is going on, then that sucks for you.
You'll find, if you're nice, and ask politely, like a decent human being would, that most cashiers and managers at Kohl's will be more than happy to honor that $20. But I'm going to assume that you were already being a chore when the cashier declined your Kohl's cash. Next time? Try explaining that you were unaware it expired, and that you hadn't had the chance to come in. They'll either decline it on the grounds that it is in fact, still expired, or they'll honor it. If they decline it and you're still feeling like you should be more special than anyone else in the world, feel free to ask for the manager. Remember, if you make a big enough issue out of it, they'll give you pretty much anything.
Not at all. I don't feel it's their fault that your Auto-Pay doesn't go through. Yes, they should try their best to make things easy for you. But you should do your part as well. If your Auto-Pay doesn't work, take things up with your bank as well. I rather think they're at fault too.
And if you know that technology has it's problems, then you know better than to blindly trust it. That's your fault. Not theirs.
No, you're wrong. Do you really think Kohl's reads this? No, they don't. I doubt sincerely they took the time to 'complain' to the corporate office. All this customer is doing is alerting their fellow consumers to the experience they had at the store.
And you know what? You're exactly the kind of person that would have done what that associate did. The associate did nothing to help the customer. Clearly the cashier didn't call anyone, or the customer here would have said something about that here.
You need to stop judging everyone under the pretense that they are you, and are trying to screw you over. Sometimes, customers just want other people to be warned what they might experience.
Haha. Dude. I work retail every day of my life. That's my job. I understand exactly how rude customers can get. But that in no way means we have the right to not do our job. The job that they pay us to do.
Yeah. People want something for nothing. Yeah. It pisses me off all the time.
But you know what? Kohl's promises the best customer service. It's motto is 'Yes We Can'. You know what that means? It means the customer can come to ANY associate at ANY time for ANY reason. And we will greet them with a smile. And we will get them what they need. Whether that means picking up the phone and calling a department, because we don't know how to help them, or if it means calling a manager, because they need something we're not comfortable giving them.
And no. The associate didn't do their job. Because if they did, the customer would not be here complaining. All that associate had to do was pick up the phone and dial the number for the intercom, page the department, and ask them to find some numbers for the item the customer wanted.
I think you're in the wrong line of business. Go find a job where you don't have to deal with the public, because it's associates like you that make me want to punch people.
I completely understand your frustration. There definitely should have been an option for you to choose debit. Did you have the cashier run your card, or did you do it yourself?
I know that when a customer has me run their card through for them, it will only appear as credit. However, if the customer runs it themselves, at the pinpad, it will ask them to either enter their pin, or select credit.
And as for it taking so long for you to get your money back...that's actually not completely in our hands. Depending on your bank, it may take a longer time for your money to be refunded. Because, although the manager did void the transaction, it had already run through. And that counts as a purchase. So what happened is that your bank and Kohl's processed it like a return. The same would happen if you gave them a check. The money, unfortunately, doesn't immediately go back to your account, and can take upwards of 2 weeks to clear back in. And before you get pissed off at Kohl's, please take a second to realize that your bank is also at fault. They have to look it over as well, and then it can go back into your account.
FalseAdvertisement:
They did not charge you any fees. What happened was this. You said you got a new credit card from Kohl's. I'm going to go out on a limb and say that you applied for that card at the time of purchase, or activated your new card at the time of purchase, and received a 15% off discount on your transaction. When you returned the item, the receipt showed that you'd received a 15% off discount, and that 15% was applied to the item. So when they gave you your money back, they gave you back what you paid for the item after the discount and tax. You've lost out on nothing. Yeah, the product was crappy, and I'm sorry you didn't like what you bought, but please, don't give up on us so quickly. We'd love nothing more than to have you shopping with us.
Did the associate who processed your return treat you rudely? Did people coerce you into buying the item? Every store has an item or two that just aren't as good as they should be. But that in no way means that everything we sell is crappy...why not come back in and look around. Don't make a judgment out of anger...you could miss out on a lot.
And martinis: Quit being such a [censored]. I'm sorry you're not making enough money to make you happy...that doesn't mean you should be getting on a public forum and badmouthing your job. You better hope I never find out your name, because I will report you to Kohl's so [censor]ing fast your head will be spinning.
Here's the bottom line. Your job is what they pay you to do. I had an issue with that midway through this year. But ultimately, they're paying you to do what they want you to do. If you don't like it, find a job you do like. Quit [censor]ing, and do your job to the best of your ability. Be thankful you have a job to put food on your table, and a roof over your head. Not everyone is so lucky.
Well, I'm sure there's a limit to un-receipted returns...but why don't you try for an even exchange? Find out the ticket price on the items you've got, and find items you want that are ticketed at the same price. There's nothing preventing us from doing an even exchange for you, and we don't have a limit to those.
For all the fancy labeling they give it, it is still a coupon. It expires like everything else we give out. And it is corporate's policy to make them expire.
They seem like a new store, though, so perhaps their team hasn't been as well versed in our 'Yes We Can' philosophy. I'd try going to another Kohl's, and explaining what's happened. I mean, it's certainly been a long time now, and I don't really understand why you waited four months to complain...
But they certainly should have honored your coupon. Next time you've got an issue with the store, or the store's management, just go over their heads...contact the customer service or corporate office directly...you can find all the information you'll need on their website. And I'll be the first to tell you...everything you say to them trickles down to us on the store level. We'll make it right...
If you're done speaking to me, then why are you still responding? Don't be a child.
I have a great life. Clearly, you have the issues, or why would you be so petty and rude to people that clearly have genuine complaints?
There's a HUGE difference between saying you don't like your job and running around the internet telling Kohl's customers off on behalf of the company. You're acting as a representative of the company, when you claim where you work. And you're giving out a bad image. The company could press charges for something like that. It's damaging to their image, and could potentially cost them a lot of money.
And no, actually. Everyone I work with likes me. Cause no one I work with has given me cause to report them.
Congratulations. I'm happy for you. Maybe you should consider quitting, so you can stop dealing with people that make you act the way you do. People would like you a lot more.
While it is true that the fitting rooms are not labeled, it still does apply that you should not be in the fitting rooms in the womens departments...
It isn't that we don't trust you guys, not at all. It's simply this: we receive complaints from other customers who are uncomfortable with men in the vicinity. I've heard all kinds of weird ones. Also? We've had couples having sex in the fitting rooms. It's for our protection, and for the protection of our other customers.
But you're right. We don't have labeled fitting rooms, nor do we have a clearly posted set of rules regarding the fitting rooms. I've often wondered why we aren't better organized in that way.
But long story short...please use your discretion, and your common sense. We aren't trying to be mean at all.
Haha. So you say. Yet you still keep posting comments. Who's the one who needs the life?
Haha. I think maybe you need one more than me if you're spending your free time making inane comments about things that don't matter at all.
Unlike you, I actually care about the company I work for, and I want our customers to keep coming back. So if there's something I can do for them to make their bad experiences better, I want to do it.
