I disagree, Sotra. I feel, and perhaps this is just my store, but I feel like we do a thorough job training our associates. Yes, some of them may be placed in locations and jobs they're not comfortable with, but we're willing to work with them. I know that one of our associates has moved around to many of the available jobs in the store. If you're willing to make an effort, Kohl's is willing to work with you.
Why would there be training materials for Kohl's POS associates on the web? What part of the job is difficult to grasp? It's very self explanatory. And what isn't explained is common sense...
I'm very confused as to what 'lack of training' you're referring to.
Um, no, lisa97849, my expectations were clearly explained to me before I was hired on. The same is true with everyone that I work with. So, just because you don't like what your job expects of you, doesn't mean you should run around insulting other people.
If you want less hours because you can't do what your employer asks of you, more power to you. Don't ask them to open the charge card. Don't explain what they'd save. It's not like it might benefit the customer or anything.
Was your coupon a five dollar off e-mail coupon? Because, actually, it does say on the coupon that it is one per household.
As do the '10 dollar gift' cards they send in the mail. Now, those were recently amended to say 'one per transaction', rather than 'one per household'...
But all the same, the reason behind that is that there are a lot of customers who abuse the coupons.
And the cashier probably didn't say anything to your children because they were uncomfortable confronting the kids about it. I know that I would have been.
Ha. Funny story.
Actually? We are there to pick up after the customers. Without them, you wouldn't have a job.
True, some days it's harder to remember that than others...but all the same? Suck it up, or move on to another job. The terms were explained when you were hired on.
What part of that ad was confusing?
I would assume that anyone would realize that not everything in the store would be 50% off...It's just that a lot of stuff was, so we called it a 50% off sale...
I think the cashier was in the wrong to insist upon it...
But I think I know what happened.
We have a button that we push if you want to sign up for a Kohl's charge, so that when you swipe your card, it starts the application process. The first question it asks you is for your social security number. I've accidentally hit that several times in the past. The cashier may have accidentally brushed it or pressed it during your transaction, and just didn't know why the register was asking for it.
Of course, that's if the pinpad was asking you for your SSN...If it wasn't, then it was just the cashier, and you probably should have asked for the manager. Cause I can't think of any time that I've ever been told to ask for a customer's SSN.
When you were hired, the job was explained to you. You knew what the expectations were. Yeah, it sucks that you aren't getting hours...but you can fix that.
Go ask around. Talk to the cashiers that consistently open credits, ask them about their approaches. Maybe you're not phrasing it right.
Bottom line? If you're unhappy with the expectations of your employer, seek employment elsewhere. You knew what you were signing on for.
Please feel free to correct me if I'm wrong...but isn't there a way to track the shipment of your orders? You should have a way to cancel the order from the webpage...I mean, it's likely shipped by now, but in the future, try that first?
Besides, she should be more careful and only order if she's sure she wants the items. That's not the computer's fault, or Kohl's.
I hate to break it to you, sivar, but you're not making any money that way. See, funny story. The merchandise credit's only good at Kohl's. You have to buy things at Kohl's to use the credit.
Did you make your purchase at a time when we were giving out 'Kohl's cash'?
It was also a ten dollar coupon, and you earned one for every fifty dollars you spent. That might be what she'he was talking about.
Um...what?
What gives you the nerve to steal something, and then complain about the fact that you got in trouble? That's so stupid. So you didn't steal anything that was over fifty dollars. So what? If I stole a pack of gum for 92 cents, it would still be stealing! I would hope they would treat that the same way! What you did was illegal! Why shouldn't they call the cops on you? It did the job, it taught you a lesson. Unfortunate that your parents didn't teach it to you, but not everyone is that lucky.
Also, you signed documents that said you'd never go back to Kohl's. They don't want you back there. They don't want your business. They don't even want you to stand outside their store. You stole something. Who's to say you wouldn't try that again?
And you know what? It sounds to me like they were very generous. You didn't mention any yelling, they didn't touch you, and sure, they embarrassed you, but they didn't touch your belongings or yell at you in front of a store of customers. Hell, they didn't even call the cops until they needed to. You could have had more people in the office watching you be berated. You should be happy about the AP officers that dealt with your 'case'.
Do me a favor. Grow up.
Um, see...Kohl's didn't do anything wrong there. They wanted to give you the money back the same way you paid for it. If you had paid cash, they would have given you cash. But you didn't. You used their card. So they wanted to credit your card. That's not their fault. That's yours.
Kohl's never charges a restocking fee. More than likely, the store simply offered to give you guys the lowest price that the shoes had sold for. Without a receipt that's all the clerk can offer you. You should be glad the shoes hadn't gone clearance yet...
What I'm saying is that I think you misunderstood what the clerk was telling you. There's no such thing as a 'no-receipt fee' or a 're-stocking fee' at Kohl's. Sorry that you didn't have a receipt...maybe you should ask your daughter for that? And besides, it isn't as though it's -your- money. What good are too small shoes going to do you? None. Go return them for whatever they'll give you, and don't look back, if that's really what you want. No one's forcing you to shop at Kohl's.
There's nothing unethical about her getting hired. She knew someone who could vouch for her being qualified. Yeah, he shouldn't have been boning an employee...but that's not Walmart's fault. That's squarely between your wife and the guy she's sleeping with.
Kohl's is not in charge of rebates. Rebates are handled by the company itself, or a third party hired by the company. You should be mad at the manufacturer, not the store you bought them from.
Usually that's because the manufacturer has informed us to charge a higher price for the item. It's not like we're just willy-nilly running around the store attaching higher priced stickers to items.
And also? Did you return the item with a receipt? Because if not, they just gave you the lowest price that the jacket ever sold for. That's standard Kohl's policy. To be sure you didn't pick something up on it's cheapest sale day, and try to return it on a day that it's at it's highest sale price.
Oh, gosh, I can't imagine. Waiting to return something after Christmas. Go figure.
And not being able to return at the registers. Huh. Would you look at that.
Kohl's return policy is one of the most lenient I've heard of. I can't believe you're upset because you had to wait. What are you, the only person left on earth? Grow up.
Do you know why you can't return things at the registers? Because we don't keep the cash up there to refund every customer who walks through our door. How stupid would you have to be to do that?
And do you know why we don't take even exchanges on the sale price? Because if we did that, you could exchange a $13 item for a $130 item. It's not an even exchange if you're getting something more expensive out of the deal. If you're a smart shopper and hit the clearance racks, you could exchange it for the clearance items. The price marked on a clearance item is the price we go by. You know. The one that's like $7.20.
In hindsight? I'm thrilled you won't be coming back. I'm sure you threw a temper tantrum at the store, and caused a big scene...and yelled at a cashier who was just doing their job. Why don't you go work a year in retail, then come back and review your complaint.
Are you serious? You're really going to shove that stick farther up your ### and go around claiming cyber-bullying? These people haven't done anything except express an opinion. So you disagree with them...so what?
Move on. Grow up. Make your own board, get your own traffic, and control your own comments.
You should have just charged it on the 20th, then taken your receipt back to customer service to get your discount adjusted...
It seems like a mis-communication to me.
Maybe call up corporate and see what they have to say about it? Clearly the store you went to wasn't ready to help you...
Spazzomatic, on most points that you've posted, I agree with you. But just so you know? This job has taught me a lot of things. Like how to pick up after myself, and what exactly is annoying in a customer. It's more a training ground than a job that one should get bent out of shape for. In the end, a job is a job. If you don't like what you're doing, then you need to move on and find something better. I'm not saying that I'm better than anyone else, I'm not saying I don't complain. What I'm saying is that a lot of these complaints are not justified. The terms of employment were laid out in front of you when you were hired...you didn't have to join the force, and you don't have to continue to be employed there...but until the time you leave, you follow the guidelines laid out in front of you. You don't get to complain about that, because you have the power to get out of that situation.
You know...I don't really think that Kohl's is in charge of their late fees and credit cards. We were through Chase until just about a week ago. We moved to Capital One...
But what I'm saying is that to the best of my understanding, whoever the card is through is who's in charge of your late fee. It's them you should be upset at...
Not that you really have a right to be upset, since you're the one not paying them on time. I mean, if I'm not paying my bills on time, I don't get angry when they put a late fee on my account. It's deserved.
How about you stop ### about getting free coupons?
The Kohl's Cash is a gift. It clearly outlines on the back of the coupon how it will be tendered. You should probably read your coupons before getting online to throw a temper fit about how you're being ripped off, when you're the on getting discounts. Granted, it's probably difficult to read, since you seem to be having such a hard time typing properly.
We don't have to give you anything. We choose to give you things. And you choose to try and rip us off for every cent we have. You know what? If we gave you what you wanted, we'd go out of business. It's amazing we still manage to have such good deals...but that's just because they pay us associates next to nothing for putting up with your whining and ### about how the register system tenders your coupons.
You don't deserve to be reimbursed. By law they have to include the information about Account Ease directly in the application. If you couldn't be bothered to thoroughly read through the fine print, then that's your own fault. Not to mention that you've now waited 4 years to even bother looking at your statement. If you'd looked sooner, you'd have noticed the issue.
I have no sympathy for you or anyone else in your predicament. Never sign your name on something you haven't thoroughly read.
Just because you wanted it closed doesn't mean they didn't close it due to late payments...I mean, after all, your account was still closed.
And also, why exactly is it that you assume they made a note of you calling? You really think they're going to write down every time that you ask a question? Do you even know how much time and materials that takes?
Why didn't you just make sure to be speaking to the right department? It's pretty simple to ask them who you need to be speaking with, then ask them to transfer you. I've never had any issues with it.
You shouldn't be upset because you couldn't ask the right questions. That's really not their fault.
That's...absolutely astounding. I cannot believe that they didn't call you, or write you...they clearly had your address, because you got a statement...and they're more than apt to give out credit cards to Canadian citizens...I've even had a couple from Canada apply and receive a card...
I'm truly sorry this happened to you. Did you speak with customer service to try and get this all sorted out?
