You know what's funny? Those ads? They don't apply to every single store! Not every store you go to is going to have the same stock! I work at a smaller Kohls, and we get less stock than bigger Kohls. It's not so hard to believe that maybe they sold out of the stupid earrings you wanted. Is it our fault that everyone wants the same cheap items that are in the sales flyers?
They advertise good deals, yes. But it's -so- easy for an item to sell out quickly. On most advertised sales days, we've already sold out of the stock we had, and must then listen to customers ### and moan about how we don't have what they need. We do our best, and we call around to other stores to try and find the items that customers want, but that takes time, and you have to be patient...
I apologize for the fact that you couldn't find it online. Perhaps it was a simple error with the website, that happens you know. Maybe a misplaced link? No need to get so upset about something that is hardly the store's fault...
You should be glad that the associates were so polite with you, rather than upset that they didn't have what you wanted. It was no clever plot to make you angry, I promise.
It's very possible that when you stepped into the store, they were still in the process of adjusting the signing for the items. Did you know that with a store the size of most of our stores, it takes several hours to change over all the signing? And all of our available floor associates are out there flipping signs, so as to get it taken care of as soon as possible. We try to stay out of your way, and we do as much of it while we're closed as possible, but sometimes ads set during the middle of the day.
Also, when we're setting signs, there are times when customers are where we need to be. Sometimes we forget to come back to a particular area. It isn't as though we're trying to rip you off.
As a cashier, I see this happen a lot, and it always frustrates me, because it isn't my fault, and everyone assumes that I should know all of the prices, and that I should just automatically adjust the prices for them. If your discrepency is above a certain amount, I have to call and check with that department. A lot of times, the person working that department is busy helping someone else...I try my best to keep my eye on what I'm ringing up, but I don't know what is supposed to ring up what. That's every bit as much your responsibility to point out as it is mine to fix it for you.
All I can suggest to you is that you take a moment before you slide your card or write your check or whatever it is you intend to do. Slow down, and look over that screen at the end of the bay. Look at the prices. And then ask me if you have any questions. Politely, if you please?
Don't you think you're being a bit overprotective? At that age, my mother would have had no problem leaving me to stand outside the fitting rooms. There was a clerk right there, and if your child listens well, you could have simply told him to stay right there...
I understand you were already in a less than pleased mood when you went in, but there's no reason for you to have balked like that. It's a standard request, honestly. Most fitting rooms are supposed to be single sex, not co-ed. By that age, he's deemed to be a male, you know? Next time, either listen to the sales clerk, or don't take the kid shopping with you.
You...know you could have returned them...right?
Like...Kohl's would have exchanged them for you, for another pair...they take just about anything back...
Dear Sickened Associate,
I'm so pleased to find you defending the customer. It's refreshing to see such an upbeat and pleased member of Kohl's staff. I'll admit to being occasionally bitter about the customers that I serve at Kohl's, but ultimately, all of the above is correct. It is our job to keep the store in line and pretty. It's our job to be courteous to all of our customers and help them in any way possible.
However, I want to point out that it is quite understandable to be upset at how customers leave the fitting rooms. It makes it very difficult to keep the store in working order when associates are mainly centered around fitting rooms. On my daily walk back to the customer service desk to drop off the day's recovery, I see so many things that I itch to clean up, but I only have so many scheduled hours. And I know the floor associates don't have time to get them. With a little more cooperation from the customers (be that in the form of simply dumping your unwanted items on the recovery rack just outside the dressing room door, or politely hanging the items back up and leaving them wherever you please), we could work like a well-oiled machine.
It would be lovely to see the store and the customers both happy. So customers? Please remember the hard work we put into making the store look nice for you, and take into consideration your fellow customers.
I apologize for that customer service, it was sorely lacking. I would like to assure you, however, that we at the POS at Kohl's do not have any way to look up items without UPC's. We have to call back to the department it's from. Which she should have done with a smile.
Please don't let her poor effort bias you against us, though, I assure you we're not all bad folks.
Haha...Nonnie, Kohl's doesn't have an exchange desk. We have Customer service and the POS. We encourage the customers to go and find what they'd like to exchange their items for on their own, and then bring it up to us.
I apologize for all of your inconveniences, ma'am. This does sound like an overworked LP officer to me. I know my store's been quite busy the past few days, trying to get everyone all ready for school and what-not. I can assure you that our shoe section looks probably exactly the same. It's so hard to keep up with it.
I hope that everything works out for you in the end!
We've now adopted an easier to understand Credit Application Process, as of a month or two ago. I know personally that the Kohl's Account Ease was something that wasn't explained in the original application process, and was something that was often just agreed to, without the consumer knowing what they were accepting. Most cashiers and people soliciting credit didn't see fit to explain it, or often didn't realize it was there.
I'm sorry that you were paying for something you didn't knowingly agree to, but it was on the application sheet, explained if one took the time to read it. I'm sorry that you didn't have someone who cared enough to explain it to you when you signed up.
Honestly, I'm sure there are tons of awesome Wal-Marts out there. But the way that the store I have to shop at treats their employees makes me ill. My husband works there, and has no other choice but to work there. We're stuck, as it were, with no way out, and it's killing him slowly.
It's unacceptable the conditions under which the employees here have to work, and even more unacceptable to be unable to do a thing about it.
Welcome to Wal-Mart-world, hon. Things won't get any better from here on out. Best I can say is look for another job. One that respects your physical limits. If all productive and hard-working associates find better jobs, maybe Wal-Mart will be forced to reconsider who it has running its stores, and its ethical stances.
Ho'god. You're my hero, just so you know. Hilarious.
Wait. You're mad cause...the door greeters ask to see your receipt? What the hell is wrong with you? It takes like...2 seconds. They're just trying to cover their butts, and scare off potential shoplifters. By checking your receipt, their enabling their stores to continue providing those low prices that you love. It's not like their asking you to step to the side and pull down your pants for them to perform a cavity search before you leave the store.
Get over yourself, and move into the real world. With today's society, showing your receipt will soon be a standard at every store you shop at. Maybe you should look into shopping online, if you don't like that?
While I sympathize with how embarrassing that must have been, if it wasn't you, wouldn't that have been funny?
I giggled a little at the image in my head.
Anyway. Breaking their sign doesn't put you in the right, you know. But they definitely could have picked a better location for their sign.
The smoker's line is usually an express lane. It just depends on the layout of the store. I know that it's the one line that always has to be open at our store, so even if it was an express lane, it moves pretty slow early in the morning. I'd suggest you just shop at a time when there are lots of lanes open so you can get through quickly. Or hit a gas station.
Working in retail at the cash register at another store, I can at least explain what happened.
When a cashier runs a check through, it immediately deducts that amount from your account. That's why it's so important to always double-check what you're inputting (for the cashier, I mean). I can't tell you why they couldn't accept that second check, but that's why you had a $143 charge on your account. And as far as I know, for them to refund it, they have to handle it like they do credit transactions. Their people have to talk to your people, and get it all sorted out. Yeah, it will be a while, which does suck, since it wasn't your fault.
The only thing I can suggest to do would be to go in and speak to the manager, explain what happened, and ask if you could hold the clothes that you wanted until the money comes back to your account. I see no reason that they wouldn't accommodate you in that regard.
Other than that, just treat it as if you made a $143 purchase. You already expected to be making a purchase, right? Were those clothes a life-or-death necessity? Or could they wait? I'm sure you could even talk the manager into giving you the same item prices for them. After all, it was the store's fault, not yours.
Haha. Well yeah, maybe... But I thought maybe it should be addressed, since she had a question and no one else had answered it. I know I still check back if no one's answered me...
...Don't just threaten...DO. Jump ship and swim with the sharks. I'm sure you'll find much better prices elsewhere.
Haha. You're funny. Just because a store sells something you disagree with, you feel it should stop? I'm sorry to disillusion you, but every store in the world sells something that someone disagrees with. If every store stopped stocking the items that people disagreed with, we wouldn't have stores anymore.
You have the option to not buy it. Hell, you could even just not look at it. It's not like they're waving it in your face, yelling at you to buy it. It's there because it's profitable. Because other people want to buy it.
If it bothers you so much, I'd suggest looking into strictly Christian stores.
While the associates were rather rude, I wouldn't be complaining about the door greeter. They seem to be the only one doing what they're being paid to do. It's a rather standard policy that anything not in a bag needs to be checked against a receipt. Since you'd just checked out, it shouldn't have been a problem for you.
Uh...wait. You're mad over pocket change? Just chalk that up to 'oops' and let it go. What exactly did you intend to buy with 20 cents anyway?
Funny thing about shoplifting...it doesn't really matter if that's what you intended to do. Once you leave the store without paying for something, it's stolen. Doesn't matter if you meant to or not. No one can really say for sure whether you planned to take it or not.
And trying to trade out price tags? That's the same thing. It's stealing. When the cashier rang up your items, it would probably still ring at the same price anyway.
So to be honest? I hope you can't come over here and work. And yes, it will always show up on your record.
[censor], Fed_Up_at_Crooks. That part about it being in the service agreement? It's right in front of you. In bold print, one of the very, very first things on the service agreement. If you can't take the time to read what you're signing for, then you're not allowed to complain.
No, Martinis. It's not. Good customer service applies to every associate in the store. The customer should be able to walk up to ANY associate and ask for assistance, and be greeted with a smile. So no, the associate was in the wrong.
That's not Kohl's fault. You shouldn't blindly trust technology to do what you instruct it to. You need to keep a closer eye on your bill, to be sure the money goes through when it's scheduled to do so. Yes, AutoPay is nice. But you shouldn't just rely on it to do what you think it's gonna do.
Are you gonna, I don't know, maybe tell us what she did to piss you off? I hardly think I'm hearing enough information to be sure you aren't just saying whatever because you don't like her personally. If you're trying to warn people off of shopping with her, you'll need to be more specific on what you didn't like.
