Hi Hanna
Sorry to hear you are unhappy.
All of the dating sites powered by our platform operate on a repeat billing subscription basis, which you agree to when you make a payment for the dating site.
You can cancel your account online at any time. To cancel, please log into your account and go to the 'My Account' section and then click 'Cancel my account'.
If you have any problems, please contact me at press@globalpersonals.co.uk for assistance.
Best wishes,
Caroline- Global Personals
Dear Wyndham Davies,
We are an online dating services company based in Windsor, UK (the address listed in this post is not ours).
If you are unsure of the reason why we appear on your credit card statement go see www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.
If you would like to speak to our customer services team please contact support@globalpersonals.co.uk or freephone [protected].
I hope this helps,
Caroline, Global Personals.
Dear Manuel,
We are an online dating services company based in Windsor, UK.
If you are unsure of the reason why we appear on your credit card statement then please see www.gpl-cc.com, it will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.
If you would like to speak to our customer services team please contact support@globalpersonals.co.uk or freephone [protected].
I hope this helps,
Caroline, Global Personals.
Hi John,
Sorry to hear you're unhappy.
If you are unsure of the reason why we appear on your credit card statement then please see www.gpl-cc.com, it will explain why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.
We bill on a subscription basis, so I would recommend you speak to our customer services team via support@globalpersonals.co.uk or freephone [protected].
I hope this helps,
Caroline, Global Personals.
Hi Carl,
That doesn't sound right. So that we can resolve this for you, please could you put the following details in an email to press@globalpersonals.co.uk?
- The email address that you registered to the site with
- Your member ID number (if you know it)
- The date of your last call
A senior member of our customer care team will then get in touch right away. Please let me know if you need anything else at all.
Best wishes,
Caroline
Global Personals
Hi Rodney,
That doesn't sound right. So that we can resolve this for you, please could you contact us with the following details in an email to press@globalpersonals.co.uk?
- The email address that you registered to the site with
- Your member ID number (if you know it)
A senior member of our customer care team will then get in touch right away.
Best wishes,
Caroline
Global Personals
Hi Martin,
We are an online dating services company based in Windsor, UK. If you are unsure of the reason why we appear on your credit card statement, please see www.gpl-cc.com. It will explain who we are, why you have been billed and what you should do if you think you have been the genuine victim of card fraud. All our card transactions are verified through the bank screening services and we rely on them to validate card authenticity.
If you would like to speak to our customer services, please contact support@globalpersonals.co.uk or call [protected].
I hope this helps,
Caroline, Global Personals.
Hi John,
You can cancel your account online at any time. by logging into the site, going to the 'My Account' section and selecting 'Cancel my account'.
To discuss any payments that are currently pending, please contact our customer care team on support@globalpersonals.co.uk or freephone [protected].
Best wishes,
Hannah
Global Personals
Hi Simon,
If you're based in the UK, you need to call our cancellation team on [protected] to cancel your account.
Online cancellation is currently available to our international customers and we're working on providing our UK customers with this option too. If you'd like to email us, you can get in touch on support@globalpersonals.co.uk.
Best wishes,
Hannah
Global Personals
We’re really sorry to hear that - that doesn’t sound quite right. So that we can look into it further, please could you send an email to press@globalpersonals.co.uk with the following details:
- Your member ID and username
- The email address you used to sign up to the site
- Details of what has happened
Many thanks,
Michaela - Global Personals
Hi,
Sorry to hear that you're unhappy. Our moderation team check every photo on the site to regulate quality and ensure that all photos are genuine. Your photo could have been rejected for a number of reasons including: it was too dark, it contained explicit or inappropriate content, your face wasn't clearly visible or it was not a genuine photo of you. If you think we made a mistake, please let us know and we will look into it for you.
Rest assured that we do not use automated responses, all customer care queries are answered individually by our in-house customer care team.
If you'd like us to investigate this further, please email press@smooch.com with your user ID and email address you used to join the site so that we can look into it for you.
Michaela
Smooch
Hello,
That doesn’t sounds quite right. If you email press@venntro.com with the following details I will look into it for you:
- User ID
- the email address you signed up with
- more details of what has happened
Many thanks,
Michaela
Venntro
Hi Joy,
That doesn't sound quite right. Please could you send the following details in an email to press@globalpersonals.co.uk and we will look into it for you?
- Your user ID
- The email address you used to sign up to the site with
- Details of what has happened
If you have any further questions, please feel free to email us and we will get back to you as soon as possible.
Best wishes,
Michaela
Global Personals
Hi Titis,
For help with your account and how to access it, please email support@globalpersonals.co.uk with details of your query and the customer care team will get back to you shortly.
Best wishes,
Michaela
Global Personals
Hi there,
That doesn't sound right! We're sorry to hear that you weren't happy with your experience. Could you send the details in an email to press@globalpersonals.co.uk so we can investigate this further and resolve it for you?
Best Wishes,
Michaela
Global Personals
Hi Weyland,
I’m sorry you feel that way. Please rest assured that all sites powered by Global Personals are legitimate. We take fraud extremely seriously. Please also know that we value customer feedback and take your comments on board.
In response to your enquiry, we offer two types of messaging; private messaging and Introductions messaging. Private messaging allows you to send 1:1 messages to individuals and Introductions messages allow you to contact a large number of members who meet your criteria all at once; after performing a customised search, members can send an Introductions message to all of the people who meet their search criteria.
Each member is permitted to send one Introductions message - members typically tend choose to do this when they’re new to the site. These messages are a great way to reach out to lots of other members in a short space of time when you’re new to a dating site.
When a customer sends an Introduction message, we explain how the feature works: ‘Send an Introduction to members within reach and receive hundreds more responses in even less time’ and label all ‘Introduction’ messages as such in the Inbox to help customers distinguish these from private messages. To learn more about how these messages work, please go to the FAQs section of the site.
To protect the safety of our members, our team of trained moderators screen all user-generated content to confirm profiles submitted are genuine. This involves analysing pictures, profiles, diary entries and every first private messages. Our moderation team work 24 hours a day, 7 days a week to ensure that any suspicious content is highlighted and removed from our sites to protect our members.
If you would like to cancel your subscription or delete your profile, you can do this online by simply logging in to the site, go to 'Account > Site membership > Cancel my account'. You can find more detailed instructions about how to cancel your account in the FAQs section of the site.
I hope this answers your questions.
Best wishes,
Michaela
Global Personals
Hi Garry,
I have passed your query on to customer care who will get in touch with you via your email address.
If you have any further questions please don't hesitate to get in touch.
Best wishes,
Michaela
Global Personals
Hi Hilary,
I'm sorry to hear that you feel that way. Animal Lovers is part of a network that operates on a shared database, allowing each site to tap into a pool of people and then matches members based on common interests and their own criteria for who they’re looking for. This is great for members because it gives them a better chance of meeting someone special. We receive a large number of success stories from people who met on different sites every month! This does mean that from time to time you may come across a few members who appear on sites which cater to similar audiences.
I hope this helps. If you would like further explanation about how our platform works, please email press@globalpersonals.co.uk and we will be happy to discuss this with you.
Best wishes,
Michaela
Hi Henniee,
Sorry for the delayed response. I hope that you were able to get in touch with our customer care team regarding your request for a refund. If not, please email press@globalpersonals.co.uk with details of your request and I will forward it to our customer care team for you.
Best wishes,
Michaela
Hello,
I'm sorry to hear you are having trouble cancelling your subscription. Our customer care team are on hand to help with any problems you may encounter while trying to cancel your online dating account.
So that I can investigate further into what has happened, please send the following details in an email to support@venntro.com:
- the email address you used to sign up to the site
- your member ID
- details of what happened
If you have any further questions, please don't hesitate to get in touch by emailing press@venntro.com.
Best wishes,
Michaela
Venntro
Hi Elly123,
I’m sorry you feel that way. I can assure you that all our sites are legitimate and we take fraud very seriously.
So that we can refer you to our fraud department for them to investigate, please could you send the following information in an email to press@globalpersonals.co.uk?
- The dates you were billed
- The amounts you were billed for
- The last 4 digits of your credit card
We will endeavour to respond to your email within 24 hours of receipt.
Do let me know if you have any questions at all.
Best wishes,
Michaela
Global Personals
Hi Andrew,
Thanks for your message. We have received your messages on Facebook and replied to you requesting more details so that we can locate your account.
We hope to get to the bottom of what has happened as quickly as possible.
Many thanks,
Michaela
Venntro
