Hutch (hyderabad) had sent out a message saying that there is a promo offer wherein if a customer pays monthly 99Rs, he will be able to make calls to Gulf Countries @ 3.99 per minute. After I activated this offer on my number, the 99 Rs was deducted from my account as stated in the message. But I was charge @ 7.99 Rs per minute. Upon asking the clarifications on this, the executives says :
"It was a mistake from ourside. But nothing can be done now, you will have to pay @ 7.99".
I had also raised a complaint by calling their call center which was never looked into...
I travel on business Internationally. I write this complaint from USA where I am on a business trip. I prescribed for International Roaming Services. The company asked me to pay Rs.2500 in order to activate my International Roaming. When I landed in New York, I found out that I could only receive calls from outside USA but, cannot dial a single number.
I contacted the Hutch Customer Care in Mumbai and they said that there is no problem from their side. I wasted talking to the customer care officer for over 15 minutes and during this time, they only kept telling me that everything is in order.
When I asked them why I was not able to contact my customers in France, UK and Netherlands, they only said that there was nothing they could do. As soon as I hung up with them, I received an SMS stating that my International Roaming Charges were Rs.2100 and that I should immediately pay this amount or the service will be terminated.
I say that this company, Hutch is a first grade cheat of its kind and should be banned to give mobile service in India. The customer care is hopeless and the entire service is just a pain in the ###. I think a complaint should be registered with the Police Station and a case should be filed against this company which is cheating Indians.
I have been using hutch service for quite some time now and have always experienced problem. The customer care agents has no updates and has caused a lot of inconvenience due to their lack of information.
I have recharged my no on 30/08/07 with rs.495 which is supposed to give me a years validity and to charge .25 p for calls made to hutch phones. However , i have been charged at .50p to hutch phones till now. When asked the customer care agent about this he said that the charges have been reviewed and according to the new charges the rate is .50p to hutch phones. At the same time, the vendor from whom i got the refill coupon maintains till date that its .25p to a hutch phones.. Cud u please tell me whats going on here . Its really very very frustrating to experience something like this. U actually feel cheated in a situation like this
I am using Hutch Prepaid Number and actual user is my Son. The scheme is Hutch Life Time Offer . Every day, Hutch Plays hello tunes with various options with Bollywood Songs. Two days back my son was having a balance of Rs.45.00 in this account. When suddenly a call was received from Hutch it started playing Hello Tunes with various options to select the songs.
My son immediately canceled the call.
Next day, my son saw Rs.45/- has been deducted on account of selection of Hello Tunes.
We call up the Executive-Customer Care and it was told to us that Caller Tunes has been activated on the number since we have pressed one of the options . But whereas we had cancelled the Call.
This is how Hutch is cheating the Prepaid Customers having Life Time offer.
I must say hutch care is ridiculous, coz they cant process my single request in eight days. First i had asked for deactivation of commercial messages from hutch side being sent to me , that was not done till time... every time i call customer care he is asking to give 24hrs time to do it. Secondly hutch care don't know the system numbers on which we need to send the messages of request.
I asked for activation of Missed call information on my cell, first person told me to send ACT MCI to 155 so i did, and message was not delivering, again i called other person told to send same message on 144 message went but service didn't activated, again i called hutch care third time this time he told to sent ACTMCI and send to 123 when i did so i got message that numbers are changed and asked to send on 56789, so i did same thing again i got message that message code is in correct.
Its really amazing to believe such fool peoples are working with Hutch Care. I am really disappointed with their service!
Have written two complaints and have got an auto generated feedback that somebody will address my concern. However, no body writes back / contacts us. Also I think, the customer care staff is trained how to be rude to a customer.
Customer Dissatisfaction has to be the motto of this huge organization which i guess has grown beyond its size
The following e-mail message was sent to Hutch without any response:
One of your Dealer came to our Office on Saturday ( 9.6.07) and sold one post paid Hutch connection to us inspite of being fully aware that we did not have a spare Mobile set. Therefore, he did not test the connection on the day he sold the set. But eventually when we did buy a set from NOKIA counter ,they found that the set is giving a caption "Insert SIM card" inspite of the SIM card being inserted inside the set. The Representative of NOKIA also tried your SIM Card on 2 of their Mobile set but the same caption appeared.
Your dealer gave us the name & Telephone number of one of your Hutch Employee (as stated by the person ) named Mr. Raja Mobile No: [protected] , but please note that his Mobile remains switched off even during Office Hours .
Hence , either you please instruct your Dealer to take back the Connection (i.e. SIM card) or give us the connection . But doing none will not serve the purpose on either side.
IMSI No: 4058035 & Mobile No : [protected] (as printed in your connection packet).
I am having Hutch prepaid account in Bangalore and facing lot of problems. I have validity for another 5 months and i have sufficient balance. But still when i make a outgoing call it says I don't have sufficient balance. If i call my mobile no from another phone i got message "My no is temporarily disconnected".
I tired of calling Hutch care for past 1 hour and i am not able to get line and get clarify my problem.
Worst and worst service.
This is with regard to auto debit mode of payment for my connection # [protected]. I been using Hutch auto debit facility from last 9th months with my old cell no # [protected]. I had lost my cell so I want for new connection this month and I had give all required documents with credit card photo copy as auto debit mode of payment.
The bill cycle for me is 24th of every month and due date is around 8th or 9th of next month. I had received SMS from Hutch informing that payment had debited from your credit card for this month. I have not received bill till yet and before that only they have debited amount from my credit card. This was not the case earlier when I was using same service with old number. The amount is always debited after 5th or 6th of next month.
I had called customer care today spoke to the executive and she informed me that it is problem with back-end team and will ask back-end department to get this clarify before 6 PM today and I will get a call back for the same. I am not feeling bad to say that customer service of hutch in to up to the mark at any point of time. Moreover when I gave call to customer care at around 9:00 PM and spoke to executive name as Sontash and he argue with me saying that this is not the process. When I ask him that I am satisfy with your answer I need to talk to your manager or team leader he never transfer call. I feel that all your executive think that they are capable of resolving any sort of problem and they don’t to escalate any issue to higher authority. I think there is not need to have any manager in the customer care as they don’t dare to face customer.
On 16 December 2006, i dialed 888 from my hutch number just to know what is the best deal for me today. the...
I came across the complaint of Mr. Sivakumar Nachimuthu of SRF, CIFE, Mumbai 400061 regarding wrong billing...