Our Berkline recliner hasn't been right since the day it was delivered . It lays way back even when your just sitting in it, like your looking at the ceiling. Have called numerous times for repair and are unwilling to send anyone to repair it. The last time I called they told me there was nobody to do repair work, so I called Berkline and got no answer, then emailed them and still no response
I want to inform the suppliers of Berkline Furniture that they are not honoring the one year warranty on their Furniture products sold. I purchased a defective Berkline Recliner Sofa and on November 17, 2010 and Berkline will not repair or replace the defective Sofa. The employee I was dealing with left the company and by the time Berkline informed me they would not cover the Warranty I could not return the Furniture. Beware Sellers of Berkline Furniture. I'd be glad to forward all Emails from Berkline Furniture regarding this issue to expose this company to its Customers.
New recliner delivered. Could not get lever to close the chair back up. Was told that it would eventually work its way to become more loose. Not with my back!! Leather was also poorly constructed. Too bad. Used to be a good company. I was also promised delivery by a certain date. Took two more weeks to get delivered. They claimed that they were still constructing it. I was told to go back to the store and pick out another color two weeks AFTER I purchased it because they didn't have the color I wanted. Never had so much trouble with a recliner in 30 years.
We are two people, retired!! We bought a Berkline double ended sofa recliner with drop table in the middle section. We have had it for two years. Seats are caving in, the springs have popped 4 times in those two years. Reclining comes with all sorts of NOISE and the leg rests and seats are off kilter. It is put together with stables, yes folks, Staples and they pulled out! I would Strongly Recommend Staying Away from This Company Entirely! They now want to charge us 40 bucks to just come out and "look". Not worth 2 cents. This is garbage!
I ordered theater room seating from Berkline in mid-September 2009. I was told it would take 6-8 weeks for them to manufacture it and deliver. Three months later, I am still waiting.
They keep coming up with various excuses, i.e., waiting for parts, bad economy. Their new estimate is January 15 but I'm sure they will come up with another excuse when the time comes. I've paid a 50% deposit. I've asked for a price reduction due to the long delay but they ignore me. They don't care. I will never buy anything ever again from Berkline. I don't trust them at all.
We bought two couchs and went with Berkline over a less expensive one because we felt the quality would be better. Within two years, the recliner mechanisms will not work, one will not close, another will not open. The wood is cheap and the screws that hold them together simply come out, stripping the wood and causing the couch to fall apart. We are going to have to replace them and they have not been paid off that long. We will never buy anything berkline again.
I purchased 4 theater seats from berkline through Furnarureblue they come with no connecting brackets when small children sit on the seats they separate and the child falls between the seats then after complaining they send me one bracket and tell me i have to buy additional brackets at thirty dollars each their is 6 more brackets plus all of the other hardware don't deal with furnatureblue you will get all kind of promises and only get screwed the chairs slide all over furnature blue said don't worry we will help you I thought natucci was junk but for 2300.00 this is pure b________t
I bought a reliner made by Berkline in Otober 2005.
I was more than sure to make a good shopping with a Berkliine product.
What a deception when problems started...2 1/2 years later!
The chair started to be less and less confortable as the foam was getting...flatter and flatter in some places : right side of the seat, right arm, then left arm. A little later a big screw at the right of the mecanism broke suddenly in a big POW! Then I realised that there was a hole, yes a hole in the material at the back of the head...where it was certainly not caused by overuse!
The customer service is terrible.
They don't want to do anything but I finally got to have the mechanical part to be repaired no charge...but it is not done yet!
I'll believe it when I'll see it.
Thiis company make cheap cheap cheap products. And they dare selling those at big prices.
I don't mind paying when the quality is there but with Berkline
IT IS NOT THE CASE ANYMORE !!!
I will tell anybody not to buy from them and if you had a bad experience, please do the same.
It about time that big company stops making money by stealing ours!
We should get together to make a collective complaint!
Berkline doesn't need to do quality control before they ship a piece of furniture. They simply send it out to there dealers who then deliver it to your home. When you find the defect which you assume is covered under warranty you discover that the warranty has to be satisfied by the dealer, not Berkline. So if you get a dead beat dealer you're stuck. You have a new piece of furniture with no warranty!
After 5 years my expensive sofa / love seat is literally heald together w Glue.
the recliners are not aligned, the fabric has to be continuasly sewn so the foam is not showing. complaints were made from 6 mos after purchace. customer service never gets beyond an auto generated e-mail. And you get that only if your lucky