Prodege

I've been a member of MyPoints for many years, taking surveys and earning Points to redeem for gift cards or cash. I've never had any problem redeeming points, and the gift cards are given in a reasonable amount of time. Recently I redeemed my points for a 50.00 Paypal card, and for a 25.00 Amazon card. I received an email from MyPoints informing me that I needed to upload a government ID so their compliance team could review my activity (and to make sure I was who I said I was apparently) before they would issue my cards. I have sent several emails inquiring why all of a sudden they require an ID. I have not received any answer to that question, they (***) only repeats that I need to show an ID or I cannot redeem the points. Something doesn't seem right about asking for my ID and I'm not comfortable giving my ID to a website that has never required it in the past and has no explanation as to why they require it now. Just wondering if the Complaintsboard.com can get an answer to this? I am attaching the email exchanges. *** (MyPoints Customer Care) To: *** Wed, Nov 23 at 5:50 PM Customer Care is here to help from 9am - 6pm (PST) Mon-Fri Your request has been updated. *** (MyPoints) Nov 23, 2022, 2:50 PM PST Hello, Our compliance team is requiring verification to deliver your rewards after reviewing your activity. Member Care Team *** Nov 23, 2022, 11:16 AM PST I still have not received an answer to my question. Why all of a sudden is MyPoints requesting government ID to redeem points? *** (MyPoints) Nov 22, 2022, 3:17 PM PST Hello, Our compliance team is requiring verification to deliver your rewards after reviewing your activity. You can complete this below. If you decide not to complete verification, the rewards will not be delivered. We use a secure site to review this information so please complete the ID verification process through this secure link below: *** Please ensure that the picture of your ID is clear and shows your Country/State, Name, Birthdate, and Expiration Date. This link will be available for 24 hours at which time it will expire. Once we receive your ID it will be processed and a response update sent to you at that time. Thank you for your patience, understanding, and cooperation during this review process. Note: Due to the high demand during peak periods, this review process can take up to 15 days on average although we strive for faster processing during normal processing times. Member Care Team *** Nov 22, 2022, 12:04 PM PST I would like to know why all of a sudden MyPoints is requesting a government ID in order for me to receive my reward for redeeming the points I earned?! I've never heard of such a thing. I have been a member of MyPoints for years and have redeemed my points for gift cards numerous times, and I have never been asked to "prove" my identity. I have two redemptions. One for a PayPal card, and one for Amazon. *** (MyPoints) Nov 18, 2022, 10:23 AM PST Hello Donna, Thank you for writing in regarding your account and we will be happy to assist you further with your account verification process. For the purpose of verifying the ownership of the account you are inquiring about and for the security of the site, advertisers, and our valued members, we do require an account verification to occur. As standard security protocol, our Compliance team is requesting your account to be verified by a government-issued ID. We use a secure site to review this information so please complete the ID verification process through this secure link below: *** Please ensure that the picture of your ID is clear and shows your Country/State, Name, Birthdate, and Expiration Date. This link will be available for 24 hours at which time it will expire. Once we receive your ID it will be processed and a response update sent to you at that time. Thank you for your patience, understanding, and cooperation during this review process. Note: Due to the high demand during peak periods, this review process can take up to 15 days on average although we strive for faster processing during normal processing times. Member Care Team *** Customer Care Team (MyPoints) Nov 17, 2022, 1:43 PM PST
Hello Donna, Thank you for being a valued MyPoints member. Yes, this is automated, and I am indeed a robot sending this quick note from our Customer Care Team! We have very important information to share with you about your ticket [protected] to ensure a successful experience! Be on the lookout for a response from one of our customer service agents within the next 3 business days. Please reply back to our team members; we often send requests for additional information so we can help. Please reply to this email if you have any additional comments or details that you may have forgotten to include in your original message. If your ticket is regarding account-related issues (Deactivation, Mobile Verification, Unable to access offers & activities), we may require up to 30 days for resolution. We look forward to corresponding with you and appreciate your patience and understanding. MyPoints Customer Care Team Ticket Reference: [protected] MyPoints Support Team Looking to learn more about Mypoints.com visit MyPoints Help. Member Care Team *** Nov 17, 2022, 1:43 PM PST Hey Donna! Thanks for redeeming a PayPal $50 on 11/16/2022 4:51 AM! Before we process your Reward, our Compliance team will need to confirm some of your activity. Please fill out the following form and click submit for approval in the "How may we help?" section. https://help.mypoints.com/hc/en-us/requests/new?ticket_form_id=98766 Please do not reply to this email. Copyright [protected] MyPoints.com, LLC. All rights reserved. 44 Montgomery St., Suite 250, San Francisco, CA 94104 This email is a service from MyPoints. (YPDPR9-244LP) You have been sent this message because you recently opened a support request .