Resolved Prevea Health ServicesJust doesn't care anymore

Review updated:

I had a routine pap and pelvic exam. I have had these exams for years and never had to pay anything for any labs or exam fees. When I got a bill for almost $400 in October I thought this was rather odd. I contacted Prevea and they said that I had had an irregular pap and that they had done additional testing. I asked the billing specialist why I wasn't notified. Stephanie, the billing specialist told me that it is required that they contact the patient before doing any additional testing and that she would look into it. Stephanie called me back a week later and told me that since they had found irregularities that they had been justified in doing the additional testing. I asked her AGAIN why I wasn't notified and she ignored my question. She said the charges will stand even though it is their policy to notify the patient before any additional labs are done. I do not feel that these labs should have been done without both me and my insurance company being notified. I will be pursuing this complaint and will be contacting local newspapers, better business bureau and anyone else who will listen.

Responses

  • Na
    Nancy66 Jul 31, 2018
    This comment was posted by
    a verified customer
    Verified customer

    What has happened to Prevea. Time to switch doctors. They never contact me either. I was told to post questions on my chart and they would answer them but sometimes not for days. I am very disgusted with Prevea. They call and tell me I am going to bleed to death but then when the test is not normal, they don't call and tell a person. The test results are on my chart but no one gets back to me when the test results are not normal. UGH

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