The complaint has been investigated and
resolved to the customer's satisfactionResolved Premiers Intl Dubai — Non performance
resolved to the customer's satisfaction
Dear Mr . sohail
good morning, I am ramesh rajpal and met you in your office 2-3 days back regarding complaint against your office people for not meeting their
committments and misplacing the documents .
However to refresh your memory I will mention the full facts of the case again :-
a. I came to your prestigious office on 9th sep 2009 and met your sales consultant Ms emily ghosh in connection with migration to canada.
She explained me the procedure and told me that in my case ( As I have already applied in JULY 2007 and got my file no in AUG 2007 )
she will get me the REQUIREMNT LETTER from canadian embassy with in 30 days . ON her giving specific assurances I decided to go ahead with
largest company in middle east and paid Usd 500 with my credit card and balance in instalments .
b. On 10th sep 2009 I visited your office again to give photo copies of my file no and others papers required by Ms Emily but from that time only your
sales staff started changing the colour and she did not have time to attend ( As I have i already paid and became your victim. )
c. After waiting for some time she called MR. NITIN SIYAL in her cabin and gave my papers to him, though he did not understood any thing but she told
me that do not worry he is well experienced and will handle the case properly .
d. Though as per promise of your staff, I was supposed to visit your office on 9th oct 2009 but I visited your office on 31st oct 2009 to get my requirement letter.
e. I waited at reception and then forwarded to Mr. nitin after 30 minutes, when I asked for the progress of my case, he was totally indifferent and told
me that he is not aware of my case and never met me also .
f. Madam EMILY GHOSH do not believe in talking to customer once he has paid the fees.( SHE LOCKED HER CABIN ALSO )
g. So I was directed to meet you, you were also totally unaware of the case and instead told me that why you were relying on promises by the sales consultant
I was shocked at the working of LARGEST AGENCY IN THE MIDDLE EAST. I was told that why I came to office without taking appointemt WHAT A CLASS SERVICE
Client is not allowed to visit your office to check the progress even after meeting the dead lines.
h. After taking my mobile no etc you promised me that you will contact me next day with exact progress on the case .
h. I never got call from your office, then being VICTIM OF YOUR OFFICE, I came to your office on 3rd nov 2009, then also MADAM EMILY GHOSE was interested
in attending to me and I was directed to MR NITIN SIYAL THE GREAT, who hold me to sign some form again on the pretext of getting details from canadian
consulate . But I told him why I should sign the papers, he told me reluctantely that all my documents has been misplaced and my file no etc again . Then I told him
that I will talk to MR. sohail .
i. Then I came too your cabin and told me same thing that your office was not finding my papers and need to submit again form 5476 etc.
j. THIS TYPE OF SERVICE WAS NEVER EXPECTED FROM REPUTED AGENCY LIKE YOURS. IN SHORT YOU HAVE NOT KEPT YOUR PROMISE NOT MET
YOUR COMMITTMENT, THEREFORE I AM NOT INTERESTED IN GOING AHEAD WITH PREMIERS INTL AND THEREFORE REQUEST YOU TO
REFUND ME USD 500 PAID BY ME, otherwise I will be constrained to refer the matter to LETTER TO EDITOR IN gulfnews . 24x7 and will complained to
CANADIAN CONSULATE ONTARIO CANADA.
The company did everything to try to resolve the issue, but after several attempts to contact the complainant, no answer has been received. Therefore the complaint is declared to be untrue.
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