CB Medical Negligence and Deficiency Preferred Homecare

Preferred Homecare Reviews and Complaints

Preferred Homecare review: Very poor customer service

Tim22 of US

Oct 31, 2025 5:18 pm EDT

Verified customer

Featured review

Claim and prescription faxed for car seat harness on 8/19/25. Called 4 different times and received 4 different answers regarding delay. Last call was on 10/22/25 and was told by Violet that these claims take 4 months to process, not true! she further stated they needed 14 more days to review. Denial letter received 10/29 because Preferred did not answer insurance company about doctor letter needed. Preferred also did not tell me that this was requested. Been dealing with Preferred for many years and it's always a struggle but we have no choice as that is who United Healthcare contracts with. Won't change unless United cancels them, then maybe their attitude will change.

Desired outcome: Insurance denied claim because Preferred ignored information needed

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Preferred Homecare Contacts

Preferred Homecare phone numbers

+1 (800) 636-2123

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Customer Service

+1 (866) 260-2230

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Billing Questions, CA, WA & ID

+1 (866) 260-2192

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Medical Supplies, CA, WA & ID

+1 (800) 871-6605

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Preferred Homecare address

4601 E. Hilton Ave., Suite 100, Phoenix, Arizona, 85034-6406, United States

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