Preferred Homecarepatients transitioning to new vendor due to branch location closing

This review was posted by
a verified customer
Verified customer

My name is Michael Moctezuma, I have been a client receiving trachea and vent supplies from your company for approximately 10 years. I recently received a letter stating that I would be transitioned to a new supply vender with ease, this has not been the case, I have only experienced stress, frustration, and anger most of all a great delay of all my supplies to this date. My need for these supplies are a matter of life and death! I require my supplies daily in order to keep my health moving forward in a healthy manner. An example of an equipment need is my medical vents that require filter changes, today i have not been able to keep the machine in top running order due to not having filters changed and can cause a respiratory infection. My caregiver has made many attempt to help get this matter resolved, she has made calls to my PCP, Super care (new suppliers) LCS and neither have been helpful all we get is pointing of fingers to each other. Again my health is priority I demand an investigation to find out who and why I have not had this transition smooth as stated in the letter sent by your company.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.