Prada — bad quality boots
I bought a pair of boots from Prada Istinye Park store in Istanbul on 27th of December. On new year’s night I wore my new boots but before I could even leave the house the zip was broken. 1 week after my purchase I took the boots back to the store. After seeing that the boots were not even worn once they offered to give me a new pair but unfortunately they didn’t have the same size in any of their stores. They said that they can send the boots to Italy for repair or give me a check which I could use in the future.
I told them that I paid 700 Euros and didn’t want any other product or could wait for weeks for repairs. I travel quite frequently and told them that I would want to have a refund as I would be travelling soon to Amsterdam and London so I could purchase from there. I was told that they can’t do refund as it’s against Prada policy. I informed them that according to the law, I legally have a right to ask for refund within 1 month of purchase without any excuse. Her response was more surprising than the incident, she said “when we gave the boots they were in good condition”. What could a person possibly do to a zip of a boot without wearing it??? The whole attitude and experience is unacceptable. The sales people in the shop were incapable of handling issues or even a logical discussion. I’m extremely disappointed, the reason I choose to shop from Prada is to get good quality product and service which unfortunately I received none.
I will be filing a complaint to the consumer rights department as well.
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