Menu
Poshmark Customer Service Phone, Email, Contacts

Poshmark
reviews and complaints

Poshmark's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
poshmark.com
poshmark.com

Learn how the rating is calculated

1.1 254 Reviews 233 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Poshmark complaints 233

ComplaintsBoard
A
10:19 am EDT

Poshmark Have yet to refund damaged item

Item arrived damaged, seller was apologetic and wanted to refund. Poshmark just kept asking for more photos and never gave a refund after receiving them. I have been with Poshmark for years and never dealt with such awful treatment. Both me and the seller are in agreement and Poshmark is stalling for clearly damaged merchandise.

Desired outcome: Refund

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
T
3:03 pm EST

Poshmark Scam

why did you close my closet i had pending bundles If you think I am selling counterfeit ? the last purchase i made on poshmark was a fake Louie Vittuone
and I tried to contact but no one ever responds back to me
@terrih87

Desired outcome: open back my closet, don't delete me without notification on why?

Read full review of Poshmark
Hide full review
ComplaintsBoard
R
12:17 pm EST

Poshmark Refund of two products

I have purchased two items from POSHMARK namely coach handbag worth Rs. 1099 and a watch worth Rs. 599. Both the items were cancelled from the buyer's end and my refund for both the products have not been initiated so far. Kindly refund my amount as soon as possible.
Following are the details of my purchase:

1. Coach Handbag
Client name: @anchalj89
order was cancelled on oct 30, 2021
The status shows that refund has been initiated but god know when it will be received.

2. Omega watch
Client name: @swatigupta 264
Order was cancelled on Oct 26, 2021
The status shows that refund has been processed but I am really sorry that refund is not being received.

Kindly process my refund as soon as possible

Read full review of Poshmark
Hide full review
ComplaintsBoard
P
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Chrome Hearts diamond bracelet

Insured 1, 000.00 sold bracelet full value. Many emails back/forth with no direct answer. Involves ref:_OOD1I2MF1S._5003ujQvD:ref. At least that was on bottom of one email. Assume its reference #.
Sent USPS fully insured w/tracking # [protected] 72. Arrived Newark CA. 10/23 7:41. SALE canceled by Poshmark ‘for lack of sending it promptly.' Sold 10/23. Posted USPS 10/25 8 AM. I want the bracelet returned to me Now. I'm totally frustrated at ‘pat' emails from Poshmark - patience we are looking into it - do not reply to this particular email - etc. My heading is [protected]@barndoorhills.

Desired outcome: Return of bracelet OR Poshmark pays me 800.00

Read full review of Poshmark
Hide full review
ComplaintsBoard
S
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark 2 juicy couture pants

This to items that I bought have no description no measurements. When seller doesn't describe the items to the best of his ability item possibly or even probably will not fit. I asked the seller about measurements did not received it. Both pants are horrible and short. Open request immediately and received an answer from PlayStation fanatic who loves to cook who is telling me to resale it. Let's [censored] on other buyers. Did I really bought an item that I need to sell now? Isn't it ridiculous? Bad practice Poshmark. Shame on you. Just took my money ignored my return request opened on the same day (can not take Play Station Fanatic seriously) released it to the seller and stuck me with an items that probably not going to be sold after I describe it. Then have the audacity to send me smiley face an ask if I am happy with resolution. No I am not happy. I am an awfully disappointed.
Horrible place to buy. Good for the sellers who wants make money out of nothing. Buyers beware.

Desired outcome: Return accepted as it should be

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
E
11:55 am EDT

Poshmark Scammed by buyer and never got any reply

$500 ceiling fan. Listing $250
Poshmark is a buy and sell company that promise seller and buyer protection. I have emailed them multiple times under the 3 day time period. I was never giving a new tracking number or notified of anything. I have sent many emails.
Example 1:
Good evening I'm just wondering what's going on with my case on this ceiling chandelier because it came back damaged not all the parts are there I would like something to be done about this because that is a $500 chandelier that came out of my pocket it was very expensive I was hoping to get some money back on it and now it is unuseable it's damaged to the point where it's garbage I can't believe someone would do that to an item that they just returned I would like this taken care of in a timely matter as well as I am hesitant on selling anything on your website I can't get to the ad because the buyer has already been refunded I never got the tracking number to pick up the chandelier and it was frozen on stuck in transit that's what Computer was saying so there's a time gap of why it wasn't picked u

My Poshmark name is
@Erican110
The buyers Poshmark name is @Clutterfan
Thank you and have a good one
The date that was purchase was September 09 2021
Order number 613abce59bd5ef0784fad3bf
You can contact me at my email [protected]@gmail.com or alternative email would be [protected]@outlook.com Original price is $499 that's not including tax I was selling it on here for $250 my take home was $197 but because of the hassle of the shipping as well as the hassle from the seller or buyer because he returned it way damaged to the point where I can't even use it myself if you would like pictures I did take them when I was on box in the item now that thing to report lost damage stolen whatever it is no longer there doesn't give me that option so I would like this taken care of please
On Oct 28, 2021, at 7:23 PM, Erica N wrote:
Yes I have send all of my information in one of my email Id like to get this resolved fastest would be amazing

They never replied. I gave all required information. Really disappointed. They false advertise promised protection. I

Desired outcome: Refund

Read full review of Poshmark
Hide full review
ComplaintsBoard
D
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Scammed by Seller

I purchased two large Halloween decorations on Poshmark. I received the tracking email from Poshmark stating my packages had shipped. I followed the progress of the packages which said they where delivered. I received no packages. I that same day filed a case with PM. I also called the post office and filed a case with them. The next day I spoke to my postal carrier, she advised she did not remember any packages for me. She took the tracking numbers and contacted her supervisor. He called me and advised the tracking number I was given by PM where not addressed to me nor to my addresses. He emailed me photos of the actual packages with these tracking numbers and they where indeed not my name or address they where not even PM labels. I went to the pages of the sellers and one of them the item has been removed, I can't even see it and the other has blocked me from commenting as I asked what was happening when I got the photos from the post office. I have sent over 10 emails over the past 4 days and have received no help. These items cost me over $650. I am not sure how I received tracking information from Poshmark only to have the post office show me photos with the same tracking numbers belonging to other people but it happened and now I can't get any response from Poshmark. This is very frustrating as there is not even anyone at call at Poshmark.

Desired outcome: My money back

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
M
8:26 am EST

Poshmark Terrible poshmark “ambassadors”

I have been using poshmark for years. I have bought stuff from regular sellers and never had a problem until buying my first thing from a "poshmark ambassador". This guy accepted my offer, didn't ship, then "changed his mind" and cancelled order then had the nerve to repost the same product the same price I offered to buy it at.

Desired outcome: To remove the poshmark seller

Read full review of Poshmark
Hide full review
ComplaintsBoard
R
10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Order never received

I ordered a shoes dated sept 25 and tracking showed it was shipped 0ct 1. after that not updating anymore and contacted poshmark several times and waited 11 days as instructed which is horrible but poshmark havent been refunded me yet for the item I paid but never recieve it.

Desired outcome: refund

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
T
2:03 pm EDT

Poshmark Scammed by buyer

I'm going through this issue with a buyer I sold a Purse to. The buyer opened a case immediately after receiving it saying I sent a different item. I disputed her claim and provided proof from USPS to PM showing I sent her a purse weighing 5lbs. PM still approved this dishonest buyers claim and allowed her to send me back a purse strap weighing 2lbs.

Desired outcome: PM needs to go back and investigate this and get my purse back or pay me the funds owed to me.

Read full review of Poshmark and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
sickofposh
Houston, US
Jan 21, 2022 3:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Poshmark truly does not give a hoot about their sellers..you have to get smarter than them, and beat them at their own game..I once had a buyer that purchased a LV bag from me, it was large in size..she didn't like the size, so to get Posh to accept the return request, she sliced the strap with a razor(clean cut)..they approved the return..I sent them pictures from the original listing...they didn't care..and still approved the request..I tracked the return to my front door, when the mailman came, I distracted him..(long conversation) he was so distracted and forgot to scan the package..They ended up having to pay me for the original selling price..lol that whats their sorry [censored] get...lol

ComplaintsBoard
L
9:09 am EDT

Poshmark Theft

I am a buyer and seller on poshmark. On sept 1 I sold a bundle of merchandise order #61304fa7284142020c09cc89. The bundle included GloPro micro needling device and body tool new in box. Buyer said box was open - I never said I did not open the box, I said it was new and never used. Poshmark authorized return. I received facial device back used and the buyer kept the body device. I immediately notified poshmark and they did nothing about it. So now I have a used facial tool and NO body tool. The value of this is 199.00

Desired outcome: Return body tool or refund my money

Read full review of Poshmark
Hide full review
ComplaintsBoard
F
12:29 pm EDT

Poshmark gucci handbag I sold

i sold a black gucci handbag the customer canceled it was sold on 8/26 due to u guys sending to authenticate and the customer canceled i do not sell fake i have not received the bag back nor do i now want it because u guys cost me several sales i want $1200 dollars plus tax and aggravation put in my acct today i am sick a d tired of playing these games i know a lot of of powerful attorneys and news reporters and i will ruin your company u take enough from us in percentage i will pull everything i am selling and i have about 50 friends selling on here and i will have them pull they're things i expect an answer today i am not a poor person no education that u can just sweep under the rug u r messing with the wrong person trust me

Faye Kamposh

[protected]. today i want it

Desired outcome: my money in my acct

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
D
9:08 pm EDT

Poshmark Defective Product

I purchased two of the same items from the same vendor.
7/12/21 Order # 60ece8b520fc7060f61fd3ef ($41.00)
7/14/21 Order # 60eef13c20fc70af802fed25 ($35.00)

The clasp of three out of four earrings are broken. One earing can not open at all and the other two will not "snap" closed. As a result I can not wear either of these.

I filed a complaint and was told that I didn't provide documentation which is not true. I even provided a video to show how each earring was defective.
The quality of the jewelry is sub-standard and I feel like I have been taken advantage of again! I don't believe these items are work $2.00 a set and definitely not work the amount of money I paid for them. And, they are broken and unusable.

I have enclosed pictures to try and show how the items are defective. The clasps are broken which renders the item unusable

Seller:
diamondelight

Desired outcome: Complete refund, vendor stopped from "price gauging" items for sale

Read full review of Poshmark
View 0 more photos
Hide full review
ComplaintsBoard
N
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Scammed by buyer - returning now damaged item

I sold a genuine, mint Louis Vuitton pouch to a buyer that opened a case siting damage / marks on the strap! I had pics posted from every angle - the item was perfect! Poshmark accepted the return and now not only did a lose a sale but I have to take back a damaged item! Im not sure what the buyer did - handle w dirty hands or found a cheaper one! Poshmark should be banned. After some research I found the complaints abundant!

Desired outcome: I want my sale!

Read full review of Poshmark and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jon Davenport
, US
Sep 12, 2021 3:05 pm EDT

NycMe -- I think the same thing is happening to me now. I sold a pair of brand new, never worn Yeezy's to a buyer who filed a complaint that the product was damaged and is returning them. His complaint was based on the label of the box had been scratched and there for the shoes were damaged. Poshmark just approved the return and I have a bad feeling about this buyer that when I get the shoes back... they will be damaged. If that is the case... what recourse do I have?

ComplaintsBoard
R
5:56 pm EDT

Poshmark Fraudulent Transaction

On July 25, 2021 my debit card was used to purchase a Rado watch from Poshmark. I never placed an order for it. After tracing that it was a purchased made at Poshmark, I logged in and saw the order. I immediately cancelled it, as it showed that it has not shipped yet. I got the automatic notice that the refund will be returned to my debit card. The amount was $1, 620.00. I've been trying to contact their support center, but to no avail. I still haven't received any of my money. Please help!

[protected]@yahoo.com

Read full review of Poshmark
Hide full review
ComplaintsBoard
P
1:08 pm EDT

Poshmark Constant Spamming

As far as I am concerned, Chetan Pungaliya, Gautam Golwala, and Manish Chandra (all from Kaboodle), plus Tracy Sun are little more than scamming dog crap.

One freaking purchase and every damn day, they spam me 3 or 4 times.

And they wonder why India is getting worse than China? They are so damn overly aggressive, working with them is just miserable.

Desired outcome: Stop the damn Spamming - Delete my email

Read full review of Poshmark
Hide full review
ComplaintsBoard
S
2:00 pm EST

Poshmark gold chain never got and poshmark took two payments out of my account and i get no response and no refund

waiting for my money

Read full review of Poshmark
Hide full review
ComplaintsBoard
T
11:10 am EDT

Poshmark Case review decision

I sold a LV Neverfull MM on Poshmark. I listed the item as EUC. Posted pictures of the tote. Someone purchased it, not asking any questions about the bag. The bag was sent to Poshmark to be authenticated (this is automatically done if item is over $500)
Poshmark deemed the bag Authentic and sent it to the buyer. The buyer then opened a case review saying the bag wasn't as described. Poshmark has an all sales final policy and encourages buyers to ask questions and request additional photos. Refund will only be given if the item was not sent out or if the item not the same as the listing. This bag was exactly as the listing described, yet Poshmark decided I had to take the bag back and the buyer would be refunded. Poshmark does not follow their own policies. And went to return is mean it goes from the buyer back to the seller regardless of the condition.

Desired outcome: I want to be paid for my sale

Read full review of Poshmark
Hide full review
ComplaintsBoard
J
11:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Unethical behavior

I

It is unethical behavior to charge my account, I did not join Poshmark but, I'm being charged on my credit card. If by chance this happened, please cancel my account.

I have been charged $15.66 on my credit card 4/2/21. I'm not a member and don't want to be at this time. Please credit my account.

Please advise,
Joan E. Anderson
6436 Amposta Dr.
El Paso, Texas 79912

Desired outcome: Credit my account

Read full review of Poshmark
Hide full review
ComplaintsBoard
S
5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Poshmark Received item that was pictured but not what I bought

I bought a blue shirt in February 2021 but received a brown shirt, the same style. The blue shirt was the biggest one in the listing. My refund request was denied because the brown shirt was pictured, just not as prominently. I kept sending Poshmark a request to return the shirt, but they said that since the brown shirt was included in the listing, they couldn't return it. I should have been able to return the brown shirt. It was false advertising.

Read full review of Poshmark
View 0 more photos
Hide full review

About Poshmark

Screenshot Poshmark
Poshmark is a popular online marketplace that allows users to buy and sell secondhand clothing, shoes, accessories, and beauty products. Founded in 2011, the platform has quickly become a go-to destination for fashion enthusiasts looking to score great deals on high-quality items.

One of the key features of Poshmark is its social aspect. Users can follow each other, share listings, and leave comments on items they're interested in. This creates a sense of community and helps buyers and sellers connect with each other more easily.

Another unique aspect of Poshmark is its focus on mobile commerce. The platform has a robust mobile app that allows users to browse, buy, and sell items on the go. This makes it easy for sellers to list items and respond to inquiries quickly, and for buyers to shop from anywhere at any time.

Poshmark also offers a range of tools and features to help sellers succeed. These include the ability to create custom listings with multiple photos and detailed descriptions, as well as tools for promoting listings and managing inventory. Poshmark takes a commission on each sale, but many sellers find that the platform's features and user base make it well worth the cost.

Overall, Poshmark is a great option for anyone looking to buy or sell secondhand fashion items. With its social features, mobile app, and seller tools, it's a convenient and effective way to connect with other fashion enthusiasts and build a thriving online business.
How to file a complaint about Poshmark?

Here is a comprehensive guide on how to file a complaint against Poshmark on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Poshmark in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with Poshmark. Include key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, and company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to effectively guide you through the process of filing a complaint against Poshmark on ComplaintsBoard.com.

Overview of Poshmark complaint handling

Poshmark reviews first appeared on Complaints Board on May 14, 2013. The latest review Knock- off Alexis Bittar - very disappointing! was posted on Apr 20, 2024. The latest complaint did not receive a louis vuitton that went through a consigliere process @poshmark was resolved on Nov 09, 2017. Poshmark has an average consumer rating of 1 stars from 254 reviews. Poshmark has resolved 1 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.3
3686 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Poshmark contacts

  2. Poshmark phone numbers
    +1 (818) 523-3528
    +1 (818) 523-3528
    Click up if you have successfully reached Poshmark by calling +1 (818) 523-3528 phone number 1 1 users reported that they have successfully reached Poshmark by calling +1 (818) 523-3528 phone number Click down if you have UNsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number 4 4 users reported that they have UNsuccessfully reached Poshmark by calling +1 (818) 523-3528 phone number
    Media Contact
  3. Poshmark emails
  4. Poshmark address
    101 Redwood Shores Pkwy, 3rd Floor, Redwood City, California, 94065-1176, United States
  5. Poshmark social media
Poshmark Category
Poshmark is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.