Poshmark
reviews and complaints

I bought a pair of Dockers dress pants from @mimi19961752. I thought they looked nice, there was only one photo of them laying folded over.

So, I ordered them, only to receive them in horrible condition!

The crotch was ripped out, the zipper had a giant safety pin holding it together, and the hems were worn through.

Terrible to have to do all that repair!

Guess this person has no standards to ship something that shoddy.

I would never do business like that and will never do business with her again.

I will never buy from Poshmark again if my life depended on it. Poshmark *never* sides with the buyer when there's a dispute. Even when there's tons of evidence that I was sold something under false pretense, they do not allow you to return. They waste your time asking for pictures and evidence over and over again, but in the end, they ALWAYS say no. All they EVER do is give you a $5 credit so you go back and spend more money on items you will never use and cannot return.

Unlike eBay, Poshmark does not allow returns. If you order something and it's the wrong size or color, you're stuck with no recourse whatsoever.

The last case was the most glaring. I ordered a pair of jeans based on the measurements the seller included in the item description. They were wrong. They were off by a full two inches on the waist. I included photos over and over showing the tape measure with the wrong measurement. Still, they won't allow me to return. In another case this week, I received a top in the wrong color. Clearly wrong color. Nothing. And it's happened before in the past. This is HIGHWAY ROBBERY.

Also, there's no phone number, no means to get in touch with a real person. When you ask a question, no one responds.

I ordered the Golden Girl's DVDs set from Happy Factory on January 22 2022 and never received it plus I can't get back into the Account I ordered it on and the seller is accusing me saying I need proof I can get proof of purchase I used my bank card for the purchase I am never buying from poshmark again

I am trying to respond to shoes I received that are used sold as new. When I try to contact Poshmark and the seller it says that my account is locked and I have no way to get in touch!

Oops! Your IP address 92.38.148.69 has been temporarily blocked because of unusual activity. This typically happens when there are excessive logins coming from the same IP address. If you believe we've made a mistake, please contact Poshmark Support.

Re: Order Id 61fbbd539c0cabc05936ae35

Hello Jim,

We have some exciting news for you! Your Poshmark purchase, “New in box Mens 11.5 black Asics sneakers”, has been shipped by the seller.

Once you receive your package, please review your order to ensure it is as described. You can then accept your purchase by going to your Account Tab > My Purchases, select the order, and click Accept.

You can follow the progress of your order below:

View OrderView Tracking

Have questions? Get answers at our Support Center or contact us.

Happy Poshing!

The Poshmark Team

I am not able to log into my account, It is saying unable to process this request at this time. I have not been able to access my account for I believe it has been two days already. I am still getting notifications saying people are following me but it is not letting me into my account so i do not know how i am still getting notification. I also got a notification last night that I sold something but I have no way of shipping it because i can not get into the account that I sold my item on.

PLEASE FIX THIS PROBLEM!

A buyer brought my Tag Heuer watch via the website on January 29, 2022 and postal mailed my watch to the buyer that day. I never communicated with the buyer off website and maintained Poshmark rules. By January 31, 2022, my watch was delivered. By February 1st, I got concerned and contacted Poshmark to inquire about the payment status via email. By February 2, 2022 a Poshmark representative named Holly; if the buyer doesn’t release the payment, it would be 3 days after the delivery date and the payment would be automatically released. Today is the 4th business day and the 5th calendar day and my payment is still on hold. I have contacted the buyer to ask them to release the payment; only to get a “How I do that?” reply. I’m trusting my gut and I know that my watch has been stolen with Poshmark nonexistent help. I need help in trying to prosecute the buyer or something.

I order a purse from POSHMARK and they advertised the purse a authentic and the strap was not authentic it was purchased separately it did not match the purse nor did it go with the purse.

I informed them as soon as I received the purse and they did some research and denied my claim and said it did not warrant a refund

To me this company is a fraud and it allow advertising not to be transparent and true. I have attached pictures of what was advertised and what I received.

This is the compliant that I filed and their response.

The strap does not go with the purse. Looks like the strap was purchased. I do not want this item.

5 days ago

Thanks for submitting your comment. We'll review your case and make sure to let you know once we make a decision.

5 days ago

deborahsmyrl

@deborahsmyrl says "If you read the listing description it says, “Bag comes with additional shoulder strap (a non-Gucci strap) so buyer has the option of a longer strap & can be worn as a cross body.” It explains that the strap is additional gift that comes with the bag and that it is not a Gucci strap and it never says anywhere that the strap matches the bag. So there is not a legitimate reason for a return. "

5 days ago

deborahsmyrl

@deborahsmyrl says "The buyer says that the strap does not match the bag but the listing description never promises that it is supposed to match. It is just an additional free gift & no promises of color matching was made. There is a photo of the bag with the strap in the listing so that it is obvious to the buyer that the strap isn’t the same color. The buyer says they want to return it because they “don’t want it” but that is not a legitimate reason for a return under Poshmark guidelines. "

5 days ago

linda_6673

I do not want this item and I am requesting my money back. One of the reasons for me purchasing this purse is because of the strap. That strap does not go with this purse. I do not want it and I am requesting my money back.

5 days ago

linda_6673

Also the photo shows the strap with the purse, this is my first time using Poshmark and I will not be force to purchase something I do not want or like. I am sure you can sell this purse to someone else, I do not want it or like it.

5 days ago

To assist with our review, please provide photos of the following area(s):

- Clear non blurry photo of the item in its entirety in natural outdoor lighting

- Clear non blurry photos indicating all areas not as described in natural lighting

4 days ago

linda_6673

This is my second comment, in the picture the strap look as if its the original strap and no where does it state that its not. It is advertised to me as a strap purse and its not. I am very concern that I would have to go through all of this for my refund. This is not good business practice.

4 days ago

linda_6673

Good morning I am still awaiting your response POSHMARK, I am not sure why this is taking so long. I do not want that purse and I need a label to return this purse. I have read thru your return policy and I am not please with this purchase and I notified you within the time required and I am asking to please refund my money.

3 days ago

linda_6673

Good morning today is Monday January 31, 2022 and I am still awaiting a response.

1 day ago

linda_6673

Also please read the heading of the advertising of this purse This is what it states: "Authentic Gucci Monogram Logo D Ring Shoulder Bag". There is nothing authentic about the shoulder strap.

1 day ago

We have reviewed the case you submitted. Unfortunately, this case does not qualify for a return.

3 hours ago

Case Resolved

My name is kim tran.I order red Gucci bag on dec17-2021,clean The total is $800.31 . 2 weeks later I send to cancel cause it was taking too long. The owner agreed to refund my money as I received And send back the bag back to her. Jan10-2020 I received a damaged box with damaged bag . Dirty and spots all over without any proof of authentic. I requested a return with video plus lots of pictures of the damaged bag. Two days later jan12-2022 I received an email the item is sold no refunds . The item numbers 61bcbf0c2acc738e874bc766. It take one month to received a damaged bag, with no proof of real. And only take two days to confirm sold. The item was incorrect descriptions.

I communicated to this company from the beginning if I could not receive my item by a certain date to cancel. I communicated this through-out the waiting time. Ordered January 6th asking for delivery no later than January 17th. I corresponded through out the 10 days by email. Then when I received the item on January, 18th, I notified them I did not want it, I did not open it, and to instruct me how to return for full refund. To date that has been denied and the package sits unopened waiting. They said I closed the sale by notifying them and they released the money to the vendor. I NEVER released anything because it was no use to me if not received by the 17th. Their customer service emails are aggravating, they repeat the same thing signed by a different persons name. Nothing but a rip off! I would NEVER order anything through them again and would advise all who I know and anyone reading this not to either!

I thought this was a new toaster, but found out it was well used and broken when I received it today.

The right side doesn't work at all, unless you hold the down lever the whole time. The left one sticks and is hard to move. The heat gauge knob keeps turning instead of stopping at 5. Our current toaster is in better shape than the one we received from Karin.

In the photos submitted Karin's toaster is on the left and mine is on the right.

Neil Stratton
859 St. John Circle, Concord, CA [protected]
[protected]@lmi.net
[protected]

We've ordered a new, working toaster from another source.

I purchased what I thought was an authentic louis vuitton bag, I got it authenticated and came back as a fake. I have reached out to them by opening a case, provided photos as requested and also paid the extra money to have the certificate printable and I have yet to received my confirmation to receive my money back. This is the second time that this has happen to me. I don't know why they do not make it mandatory for sellers to authentic items that they are selling as authentic. It is a headache for the buyer and such a hassel to get your money back.

Poshmark has the worst customer service on the planet! They do not stand behind anything! As the saying goes, you get what you pay for. Be aware there is a lot of shotty merchandise on their site. I paid $445 for some clearly defective leggings... Took over 10 days to try very hard on my part to do a return. I showed all the evidence and more of how badly put together they are! If we had a court hearing, I would have won hands down. They just denied me today, and then insulted me with a $20 credit to find something else. This was a very expensive, not right order!
I say to you all, if you do buy from them, do not give up your fight. I then went to my credit card company, told them all the horror stories of these leggings, and they agreed with me. They also are not a fan of poshmark, as they get many complaints such as mine against them quite frequently.
Just do yourselves a favor... Please buy from other sites you can trust, even if you have to pay a bit more. You won't be sorry, I promise you! Poshmark's greed, and who care's about you attitude, will hopefully shut them down one day very soon! My case went on for 9 days... Ridiculous!
I say again, please do not shop this site, and boycott it as I now will. They are the suckiest of the sucky! Other reputable sites will have what you want, and the very best customer service to go with it!

Apparently the Poshmark site has been down for days for some people. I just started to have problems logging in. This is a problem as I am going on vacation and need to pit my closet on vacation mode. I am using an iPhone 8 with iOS 15.1. From what I have read the company doesn't seem to acknowledge there is a problem with the site.

I am in Toronto, Ontario, Canada but complaints are also coming from the United States area of the website

I tried everything. Uninstalling app on my android phone. reinstalling. Tried to access through facebook. Won't let me. Login won, t give me acces either. Reset password does not go through. Neither through browser. In other words no access. Tell me exactly what I can do to access my account, HELP!

On November 15, 2021 I purchased a pair shoes the delivery was set for November 23, 2021 but some how the seller had label issue that cause the package to be shipped back to the seller the tracking number provided acknowledge the seller received the package back I've been trying to contact poshmark and the seller since then with countless emails I even tried to call no response I've been asking for a refund and no one has contacted me about order number 6191529020fc707f85ec2f07 can you please help

I sold a $ 2700 White Speedy Multi for $900.00 of which my cut would be $ 720.00 on November 12 2021. I sent it to Poshmark for authentication. After they did they sent me a picture of a fairly large black spot on the bag and said I failed to disclose it. That is not true. I posted pictures of every angle of the bag. I messaged the buyer and told her so she is returning bag. She even agreed that it was not on the bag prior to getting to Poshmark. Now she wants to keep the bag and have me send her 200.00. I feel like I'm getting screwed by both. Poshmard should be held accountable for ruining the bag to begin with. What can I do?

I order some Ugg boots they said they was delivered but I never received them I have been going back and forth through emails you can't call them and I'm not getting any answers. I would like to either get a refund or get the items purchased. This is bad business practice. And they have poor customer service

Hi, i bought a t-shirt it's been almost 3 months. I never received it. And they canceled so please I need my money back please please.