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Pos Malaysiaitem not received

1
Y Jan 15, 2020

ERB115596556MY
31-12-2019 08:38PM
[Pos Laju Transit Office] Consignment dispatch out from Transit Office
30-12-2019 06:21PM
[Pos Laju Bandar Dato Onn] Item dispatched out
30/12/2019 06:19PM
[Pos Laju Bandar Dato Onn] Item processed

15 Days olready, no update, item not received. What's wrong?
adakah saya barang sudah hilang? Pertama kali saya punya barang tersekat dekat pos laju sampai 15 hari, customer saya sudah complaint, semua mahu refund cash. customer boleh claim kerugian sama saya, tapi saya boleh claim pada siapa???!

Pos Malaysia

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