PoolZoom

I ordered the Jandy pro series salt cell replacement but the site didn't make it look like my order went through. No emails to confirm my order, no orders to say it shipped or delivered. I was out of town and then leaving to go of the country so a few days go by and I ordered on Amazon for less $$$ ($428 total vs. $448). When I got home from the short trip, 2 boxes are there... Amazon and Pool Zoom. I figured I would return the Poolzoom one but they charge shipping and the original shipping that was free plus a restocking fee. So I'm keeping theirs and shipping back Amazon's since there's no charge to my refund on the Amazon return.

My experience buying from PoolZoom (poolzoom.com) was absolutely terrible. It was the worst online buying experience I've ever had! Do not buy from this company, I strongly advise against it! When I tried calling them, they never answered the phone. And when I sent them an email, I received a canned message as a response. It was so frustrating! If I could, I would rate this company less than 1 star.

I suggest you tell your enemies to buy from this company if you really want to get back at them. But seriously, if you don't want to waste your time, money, and energy on a company that doesn't care about their customers, then find another one to buy from. This company is definitely not worth it.

Poolzoom is a big no-no! They promised my order will arrive in no time, but their online tracker kept saying it's still not shipped. So, I called and emailed them many times, but no one gave me a response. They totally ignored me! I was so frustrated that I canceled my order even though I badly needed the pool equipment. Fortunately, I found another company that provided me with the items I needed and delivered it the next day. However, when I checked my email, I was informed that my order from Poolzoom was already processed, and I couldn't even return it for a refund. It was such a waste of money! It's truly appalling how Poolzoom deals with their customers. I will never give them business again!

I gotta say, I was really hoping for a better experience with PoolZoom. I made the decision to buy a pool handrail from them because, you know, their website said they take returns. I thought to myself, hey, if it doesn't fit or I don't like it, I can just send it back. Like, easy peasy, right?

Well, turns out it's not that simple. I've been waiting for over a month now for my refund, and they're taking out a 25% restocking fee. Like, what gives? And honestly, I'm not even sure if they're the actual sellers of the product. For all I know, they might just be the middleman.

I really wish I had read the other review before committing. It seems like I'm not the only one who's had an issue with their return policy. I mean, come on, PoolZoom, don't say you take returns if you're gonna make it a hassle for your customers.

Overall, I'm just really disappointed with the whole experience. I wouldn't recommend buying from them, unless you're totally okay with risking not being able to return your purchase.

So, my husband made an order for a pool part from this place called PoolZoom. I guess he didn't bother to check the reviews or anything before he ordered. They went ahead and charged our card for the part, but we never received a tracking number by email or anything. My husband has been calling them like crazy to ask about the delivery, but nobody ever picks up the phone. I mean, seriously, how can this place still be in business if they don't even answer the phone? It's ridiculous! We're seriously considering calling the attorney general's office and the better business bureau to report them. This is just unacceptable!

Yo, so I gotta say, my experience with PoolZoom ain't been too great. They sent me some totally wrong crap and now, get this, they want me to shell out cash for the return shipping. I've even called them up twice to explain the situation, but these guys don't give a darn. They straight up hung up on me, leaving me with this useless junk and no way out unless I pay to send it back. Their customer service is just the worst, so my advice is to stay away from ordering anything from them.

So, I had to come here to leave my thoughts. PoolZoom, well let me tell ya, they're awhile. I got a lil' ticked off when my item didn't show up until way after the date they said it would be here. And it didn't come with all the parts, which was a real bummer. I tried to contact them but never heard back. And to top it off, they had the guts to ask me to leave a review before I even got the product! Like, come on guys, gimme a break here.

And when I finally did get the chance to leave a review, it wouldn't stick. I think it's because I only gave them one star, but honestly, that's all they deserved. I'm still trying to get in touch with them to get those missing parts, but no answer yet. Overall, not super impressed with PoolZoom.

PoolZoom is a company that promises to deliver swimming pool supplies quickly, but don't believe them for a second. I was disappointed with my recent purchase (or should I say non-purchase?) because the site said I would receive my items in two days, but three days later nothing had shipped. It was a frustrating experience, and the lack of communication from the company only made it worse. When I tried to call, all I got was a message saying they were too busy and to email instead.

It seems that this is a common problem with PoolZoom. They make claims about fast shipping to beat out their competitors, but in reality, they can't deliver on those promises. Their lack of honesty and customer service is a major issue, and I would recommend going with a more established business that puts their customers first.

I chose PoolZoom because their competitors claimed that shipping would take 7-10 days, which was too long for me. But in the end, I regret that decision. It's better to choose a company that's upfront about their shipping times and actually follows through on their promises. PoolZoom may seem like a good choice at first glance, but don't be fooled by their false claims and made-up positive reviews.

If you're looking for a company that values honesty, transparency, and good customer service, then look elsewhere. PoolZoom is not worth the hassle or frustration.

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I'm so sad with this company, it was the worst experience ever. Like, I ordered the floating umbrella like 2 weeks ago but then they don't even bother to email me about my order's status. I was so anxious to receive my item that I kept refreshing my inbox every hour, but mostly I got disappointed by not seeing an email from them.

To add insult to injury, they cancel my order without trying to refund my hard-earned cash. I mean, come on, we all work hard for our money, right? So, when I realized that they didn't refund me, I decided to call them. And you know, the guy I talked to said that it was just on hold, not canceled. Like, how can I trust them if they don't even know what happened with my order?

After that, I decided that I want the item but don't want to be charged again. And the guy assured me that I won't be charged twice. But guess what? They charged my card again for the same item, that's so frustrating. So, I called again to ask why I got charged again, and this time a lady picked up the phone. She tried to tell me that I was refunded, like seriously? I didn't even get the item, how could I have been refunded? It's just not logical.

As a customer, all I wanted was the umbrella for my pool, but they made it so difficult for me. It's so hard to trust them and their word, I'm just really disappointed with the whole experience. I don't think I will order from this place again.

So, I gotta say that my experience with poolzoom.com was a real rollercoaster. I recently ordered some pool supplies from them and was excited to get my little oasis up and running for the summer. However, when the package finally arrived, I realized they had charged me waaaaay too much for shipping. And here's the kicker - I'm a prime member at Amazon and I get free shipping on pretty much everything. I mean, I could've just ordered from Amazon, but I wanted to support a smaller business and thought I could save a few bucks.

Anyway, I decided to reach out to poolzoom.com and let them know that I had been overcharged for shipping. They initially gave me a partial refund of $24.17, but that still left me shortchanged. So, I decided to escalate the issue and called up Amazon to see if they could help.

It took some time and persistence, but eventually poolzoom.com gave me an additional refund of $34.53. Honestly, I'm not exactly sure what they were trying to accomplish by only offering a partial refund in the first place. At first, I thought they were just hoping I would give up and forget about the money. But after getting the additional refund, it made me think that maybe they just made an honest mistake. I'm not really sure what the deal is, but either way, I'm still owed another $21.88.

I've already opened up a dispute with my credit card and I plan on following up until I get all my money back. It's not so much about the money at this point, but it's more about the principle of the matter. As a customer, I expect to be treated fairly and charged accurately for the services provided. Hopefully, poolzoom.com can sort things out in a timely manner and avoid any future issues.

Got a product from the PoolZoom website but s*** hit the fan when they didn't send it to me. I was waiting for ages and all I kept getting was some garbage about a third-party overseer. But like, what even is that? Can't they just handle their own s***? Played them nice and called them up but they didn't even pick up the phone. Sent them some emails too, but nope, no reply. I'm in the pool game myself, and if I treated my customers the way they treated me, I'd be bankrupt in no time flat. There are loads of companies out there who appreciate your business, but this crowd ain't one of them. Usually, I don't write reviews, but these guys got me so heated that I just had to. Do yourself a favour and avoid 'em like the plague.