Menu
CB Appliances KitchenAid 1305 Southwest 77th Terrace, Oklahoma City, OK, 73159, US
KitchenAid company logo
KitchenAid
reviews & complaints
KitchenAid company logo

KitchenAid

1305 Southwest 77th Terrace, Oklahoma City, OK, 73159, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Category
ComplaintsBoard
T
1:50 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KitchenAid - does not honor refund policy/poor business practices

I ordered repair parts from this company in October 2010. I eventually received the merchandise, but they sent the wrong part. I notified them about their error and returned the part for a refund. Their refund policy states that they do not refund the shipping costs unless it was their error. I explained this to the Customer Service Manager (who obviously has no clue about customer service !); however, he informed me that "Unless you received a part number other than what you ordered then you received the products you ordered" After repeated attempts to explain to him that Point & Click sent me the wrong part, he refused to refund my shipping expenses. I currently have an action pending with the local BBB for further investigation. DO NOT USE THIS COMPANY !

Read full review of KitchenAid
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.