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1.8 150 Reviews

PODS Enterprises Complaints Summary

31 Resolved
119 Unresolved
Our verdict: When using services from PODS Enterprises with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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5:11 am EDT
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PODS Enterprises damage and tripple billing

I had a couple of PODS and had no issues with one. But my second one was first, picked up before I was ready. So much for 'keep it as long as you like in your driveway'. So when it was delivered to my new location, half the contents were knocked over. The biggest was a 6" solid wood equipment rack. In order for this to have fallen the entire POD would have to been tilted 45 degrees or more! Half the items were damaged including a custom framed huge original movie poster.
PODS says the damage is my fault because I did not properly secure contents. Kinda hard to secure them when I wasn't done loading it!

The second issue, was when I went online and made a payment with my credit card. PODS charged me 3 times and took a month to refund the money.The next month I paid my bill online and the same thing happened again! TRIPLE CHARGED! So I called them, furious and this was a check card and not a credit card! They took a week to refund my card but I never got it. They refunded the wrong card. The wrong card, was the one I opened the account with and was stolen. I never replaced the card on file. Good luck trying to figure that out on their web page! They then refunded the proper card.
So all is good right? No! They billed me for the refund they gave a inactive card I DO NOT OWN for over a year and a half! They are holding me responsible. Their attitude was "Well the card went through so..." I have been dealing with these issues for a couple of months and then I get my debit card charged for their mistake and without authorization! Out of the blue they just charged a debit card a made a few payments with!
I had it! I finally closed that card with my bank and filed a claim with the bank fraud department.
I have about $2000 in damages and they will not even return calls.
This has been *the* worst experience I have had with a professional company. I have had better breakups from an ex!

Do not use PODS. They do not care. Oh yea, they will also charge you a higher price on a POD because the one you had them keep in their warehouse was moved to a warehouse further away. If I had not had 2 PODS at the same location I would have never known they moved one and tried to charge me $45 more to deliver it!

Jason

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Consu71
Clearwater, US
Mar 04, 2010 1:18 pm EST
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We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

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11:03 am EDT
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PODS Enterprises moving nightmare

Pods has the worst customer service I have ever dealt with! Every person I have spoken to has done nothing but lie! I haven't even gotten my pod delivered yet. When I first agreed to use their service I was told by their representative that that the billing was going to be as follows; that they would be taking $500.00 before they would deliver the pod on august 11, 2009 and the balance would be taken out on august 18th before they delivered the pod on the 22nd of august. On august 12th I noticed there was money missing from my account and when I checked with my bank they said the pods was taking money out at $500.00 dollar intervals when I inquired with someone at the pods office they said someone made a mistake and the money taken was to cover the balance, this wasn't any real problem I owed the money and it should be paid. The representive should have just told me that was how they were going to do it instead of lying. Now on friday august 21st I called the pods company at 1:30pm to make sure that thay would be delivering the pod on saturday august 22nd being I had hired two men a truck to unload the pod, and they told if thier was any changes to call them before the end of the day on friday or they would have to charge me the minimum of two hours if I called them later then that. The reprentsive from pods said everything was ok and the pod would be there on saturday. When I got back to the place we're staying at and opened my email at 5:30pm. Pods sent me a email stating that the pod would be delivered on monday august 24 and it was going to be picked up on tuesday and a invoice for $1, 885.98. Not a phone call or an email! Now i'm really stuck! I'm suppose to start a new job on monday I have two movers coming on saturday and no way to call anyone because of a email and not a simple phone call which could have probable prevented some of this nightmare. When I called the pods company again I was lied to, when I asked for someone in charge, they transferred me to a lady in texas. She made a note of the incident and told me no one would be available until monday to deal with my problem! 7:00pm I get a phone call from a lady whom claims to be a representative from the pods company, the rudest person I have ever dealt with, this person wold not let me finish a single sentence, kept cutting me off no matter what I said no matter how I tried to explain my situation! She could care less and all she kept repeating every time I spoke was all any pods representative would do for me was refund me $200.00. I couldn't even inquire about the $1, 885.98 invoice because she wouldn't let me speak. Now i'm out a days pay, the minimum for two men and a truck, and I haven't even received my pod yet and every person that I have spoken with the at the pods company could care less. I could only imagine what my furnatue is going to look like when and if I ever receive it, if the people in their offices don't care about their customers how could their drivers care about what their doing! By the way, we wanted to be in our new place not only because I was supposed to start working on monday, but my 9 year old son starts school then also!

Being in sales myself and coming from an office that was numder one in sales and customer service last year on the east coast I truly know that this is no way to treat any customer.

Sincerely,
Karl landherr

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Consu71
Clearwater, US
Mar 04, 2010 1:31 pm EST
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We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

The Best Moving & Storage Idea Ever.

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5:34 pm EDT
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PODS Enterprises &on demand& if you want to pay $1,100 for 200 miles!!!

I was laid off and with the economy being what it is I applied for jobs in my hometown of Indianapolis as well as my current city of Chicago. When nothing seemed to be happening I decided to take off to stay with a friend in Ireland for a few weeks until something came up. PODS seemed like the perfect solution because I was not sure where I would end up. I put everything I owned aside from what I could fit in a suitcase into a 8*8*7 container.

Now, when I called to order the POD they were most helpful and I thought was just so convienent and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to milage." which I expected... just like a moving van right? I ordered the POD a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable and the rent was just slightly what it would be at other rental faciliies, which I assumed was due to the ease of PODS use.

So they picked it up and put it in storage at their facility in Carol Stream, IL right outside Chicago.

Three weeks later I started a job I landed in Indianapolis. As soon as I was able (I had been staying with family) I found an apartment and promptly called them to deliver my POD.

They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1, 100. $1, 100 to move 200 miles!?!?!? A third party? To move a POD that they themselves advertise THEY can move across the COUNTRY?

Naturally, I was a bit taken aback as I had expected to pay MAYBE half of that.

NOT TO MENTION that they said they need like 14 days notice PLUS 5 days for delivery. Which is ironic considering it took them about 2 days to get me an empty POD and now that my stuff was in one and I was paying RENT for them to hold it...suddenly they needed all this time?!?!?

After I spoke with the first person who quoted me I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transfered me to "Platnum Services" which was a joke and got me no where. THEN they actually had a person CALL ME later that day to ask how my experience with PODS was. I explained everything I was unhappy about and they said "I will forward this on to Platnum Services and we will review the inital phone call to see if you were perhaps mislead and someone will call you back today."

No one has called and it's been 5 days.

My stuff is in their POD and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.

I am VERY unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this..it is a complete rip-off!

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Broomy81
Chicago, US
Jul 20, 2009 4:52 pm EDT

They should've given you the quote for moving the container to Indy beforehand. That was obviously going to be the most expensive part of the transaction.

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11:39 am EDT
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PODS Enterprises misleading fees

I went online to obtain a quote for a pod for 3 months and while the rates seemed reasonable, $189 initial and then $139/month, I noticed they had a section for a promo discount code. When I put one in I didn't notice the rate change so I called. I started out by asking the rates and was given a quote $70 higher ($255 initial with $148/month) than the online rate with no promo code. When I explained this and asked for a Triple A code, I put that in and got yet another rate. The initial rate was lower, $170, but they jacked up the monthly price to $148. I was told by the very rude customer service rep the site is totally misleading and to not go by those rates. A ridiculous comment to make to a customer. When I kept questioning how the rates keep changing and that is unethical, I was told no it isn't the site is just misleading. This went back and forth and the rep kept getting ruder and more snippy with "comebacks" to legitimate questions. I also find it interesting that the site only allows you 10 trys for quotes before it shuts you out and forces you to call.

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PODS Enterprises unauthorized charges

I ordered a POD for a 30 day period of time. I went on line about 1 week PRIOR to the 30 deadline to schedule a pick-up (billing is every 30 days of receivorship). POD'S computer site informed me that the next available pick-up date is 7 days AFTER the conclusion of the originally scheduled 30 day lease. After all was said and done I checked my credit card statement and noticed another 30 day POD rental charge along with an insurance type of charge. I spoke with Cleo at POD and received an attitude in a condensending tone of voice that continually quoted the contract. Sorry...but if I schedule a pick-up and YOU can't retrieve YOUR product within the specified time frame I will not pay any overcharges. Cleo relented with the overcharge rental but would not forgive the $10 insurance type of charge. Sorry Cleo, I'm not paying that either. As a matter of fact, I'm sending a letter to the Attorney General of NJ to report this behavior and hope that the AG opens an investigation into this fradulant behavior. I wonder how many people DON'T dispute their charges from POD.

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d0n
east grreenbush, US
Feb 10, 2011 8:15 pm EST

report pods to the BBB

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matrix0269
Lakeland, US
Oct 23, 2010 12:29 pm EDT

they ripped me off for a $47 insurance charge for returning my POD 8 hours into the 1st day of the 5 day grace period and after many calls they refused to refund that charge.

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3:18 pm EST
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PODS Enterprises property damage

I used three 16 foot pods to move from ny to co. The people in customer service were nice on the phone, accomodating with changes and seemed like a dream come true for my moving experience. I spaced my pod units out over a a few days for packing. The delivery to my new home would be within a few weeks.

When the pods arrived to my new home the first two were fine. There were no problems with my items. The last pod (Which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.

There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the pod there was only one bolt holding the roof down. I took picutres of the water damage and mold on my belongings, the water stains and mold on the inside of the pod and pictures of the damaged roof.

I called in to customer service and filed a claim immmediately (Within a few hours of receiving this pod). Three days later, when the pod was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.

After the pod was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. Pods emailed back stating that there was no damage to the unit (Even with proof of pictures) and that water damage was not covered - how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the pod at all.

So, the water damge was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using pods. Pods does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (Well over twenty thousand) due to water damage that was sustained during my cross country move.

Ps I am not alone in this ordeal. There are other consumers who experienced similar problems in using pods. Read these consumer's experiences with pods:

Http: / / www.Thesqueakywheel.com/complaints/2009/jan/complaint42943. Cfm

Http://www.Consumeraffairs.com/movers/pods. Html

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Cathycat
, US
Jan 04, 2017 4:14 pm EST

I can certainly identify with all who have commented on PODS customer service reps. The CSR's I have encountered are not customer service oriented, not in the least. When I researched the cost and whether their service would meet my needs I did so over a period of a few days - I asked questions online via chat, I telephoned a few times asking clarification etc. Once I felt I had sufficient information I went ahead with the online order of a pod and elected to add the $5, 000 contents insurance. I had spoken with a young man at one point and he had encouraged me to insure the contents stating that most likely I would not need the insurance but better safe than sorry or something like that. I asked what the insurance would cover and he just kept stating that I was insuring the contents against any type of incident. I asked if they had many problems with theft in our area and I was told they had not had problems and that of course I should always lock the container to be safe at all times, "preventing any sort of incident." I took that to mean I was insuring the contents for theft. Wrong Wrong Wrong. The Pod was broken into and we have video of the entire theft. I called to file a claim and was informed I had no theft insurance -- the insurance I had purchased was in case lightening struck or a huge tree were to fall on the pod - or it were to flood and incur water damage. I explained my previous conversations and the representative advised me to look at the insurance contract. When I reviewed documents after the order the insurance contract was not initially available and certainly was not attached to the initial contract. Even with the rep telling me to look for the contract in "documents" this contract was not readily available and did not popup at all. However when I finally did get the contract to come up and printed the two pages of tiny tiny print I quickly learned I had just been duped this whole experience felt like the scene from the Wizard of Oz -- "pay no attention to that man behind the curtain." Yeah, right... Boy oh boy - that contract covers the PODS company's butts in entirety. There is a paragraph that basically says that while our reps may have talked to you about insurance we are not an insurance company and they are not insurance agents. Our employees did not promise or sell insurance and blah blah blah -- totally covering the company and "agents." It's actually a whole lot of nonsense. I know legally they have it covered but they ARE encouraging individuals to take out insurance in case of any type of "incident." I was assured this would cover me. I told the young man of my previous contact with PODS and at this point I told him I was not happy with being sold insurance I would not have agreed to had I been informed truthfully of what i was covering. I asked for my insurance money back and of course I was told an incident (they love that word) claim would be filed and someone will get back to me within 3 to 5 days. I'm sure I'm not the only one sold insurance they did not need. I have NO trees anywhere near my home. Lightning striking? Serious? What are the chances in Sacramento, CA? Flooding? Ah, no -- I don't live in an area that would flood. I maintain that I would NOT have paid for the insurance if the CSR would have been truthful. However, from my recent attempts to communicate with PODS I really am starting to wonder if the reps even know anything about what they are selling. I really don't feel they are adequately trained. I would like the insurance money back. I have no problem paying for the pod. But the insurance is a scam - or at least for me it was.

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Susan Salsbury
Littleton, US
Mar 24, 2009 1:05 pm EDT
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Let me clearly state the facts about my claim:

1. This claim was initially denied. I have an email and a formal letter which were sent stating that "no physical damage to the Pod was found" even after I sent over 200 pictures as proof per the request of your representatives.

2. This claim was re -opened only after people started to comment regarding my experience on various websites that detailed this incident along with pictures documenting the damage to the POD.

3. Although there was a $1000.00 offer made a few days after the re-opening of this claim, due to the amount of damage sustained, I did not feel that it was an earnest offer. I have been trying to act in a fair manner. I did not claim all damages incurred, time spent cleaning, washing, repairing etc., nor did I ask for current market value of my collectables, only the original purchase price. I had many collectibles in mint condition in original boxes that are over forty years old. Just for the fact that the two beds I lost cost over $4000.00 alone seemed reason enough to decline this offer.

4. When the damage was reported on January 19, 2009, I aksed, then begged for an adjuster to be sent out to assess the damages while the Pod in question was still on my property. I called four times in as many days and each and every time I was assured that adjusters are not ever sent out as PODS would just pay the claim. The process was explained that I would receive a form to fill out, submit it back to the analysts and that was all that was required to be reimbursed for personal property damages.

5. I was repeatedly informed that I should not keep any of the damaged items because no adjuster would be sent out. To me, this seemed illogical to dispose of any evidence that would substantiate my losses. Yesterday on 3/23/2009 an adjuster was sent to my home, three months after the fact, to view all items listed on my claim form. Lucky for me I retained almost all the items against the advice of PODS representatives. I had to dispose of a set of feather pillows as they were badly molded and posed a health threat even after being cleaned. I also had to dispose of a metal train set from the late 50's because the pieces were so rusted that none of the local hobby shops felt that restoration was possible. However, I have pictures of these items prior to disposal.

It is a shame that I have continually been misinformed and ill-advised by PODS repsresentatives concerning this claim. Advice to others who are reading this; Should you consider using PODS please make sure to do the following to protect your property:

1. Inspect the POD before packing. Make sure that it is in good condition and that the roof is properly secured in place and that the door functions properly.

2. Take pictures of your items before packing, then samples of how items were packed and then pictures of how your POD was packed with items/boxes secured properly inside the POD. Make sure to use straps, ropes or plywood to provide stability during transit.

3. Should dany damage to POD or items be discovered, notify PODS immediately and document all phone calls, times, dates, representative names and brief descritption of discussion content. Recording the phone call would be best as PODS states that they record all their calls for training purposes.

3. Take clear pictures and video to document and substantiate your losses.

4. Do not ever get rid of your damaged items. Safely store them for future reference until your claim is settled.

-Susan Salsbury

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Consu71
Clearwater, US
Mar 20, 2009 2:33 pm EDT
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March 20, 2009

Via Internet

www.complaintsboard.com

RE: Salsbury, Susan ([protected])
Complaint # 49635

On 1/19/09, Ms. Salsbury contacted PODS, Inc. to file a claim for content damage due to water intrusion and the claim was processed. On 2/20/09, Ms. Salsbury was presented an initial offer in the amount of $1, 000.00 as a goodwill gesture with which she declined. This matter remains open under re-investigation as per Ms. Salsbury’s request until such time as an agreed upon resolution is determined.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that Ms. Salsbury experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at [protected] with any questions or concerns.

Sincerely,

Arlene Vogt
Incident Resolution Administrator

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PODS Enterprises damaged container

When we opened our pods we found mildew and upon investigating found that the roof had been damaged and water leaked inside. Subsequently, we immediately contacted pods then worked with their rep, submitted documentation and photos, etc. We just got off the phone and they have offered us one third of the damage claim amount we submitted. We think we should be made whole since this wasn't anything we had control over and pods promises a "safe, clean and dry" storage facility. We are going to sue them and will keep this site posted.

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Consu71
Clearwater, US
Mar 20, 2009 12:24 pm EDT
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March 20, 2009

Via Internet

www.complaintsboard.com

RE: Bonnie Tognetti ([protected])
Complaint #: 135594

Mrs. Tognetti states that she submitted a content damage claim to PODS Enterprises, Inc., however, was offered one-third of the claim amount. On 07/18/08, Mrs. Tognetti provided a loss summary statement totaling $3, 910.00 for contents that she claimed sustained damage due to water intrusion. Mrs. Tognetti advised us that she was unable to submit receipts except the estimate for her Guy Buffet, Café La Provence, therefore, the items were assessed at the current value. After thorough review of the account and information provided by Mrs. Tognetti, PODS, Inc. determined the amount of $840.00 to be a fair and reasonable reimbursement. The largest value discrepancy in the claim is the Guy Buffet, Café La Provence lithograph which Mrs. Tognetti claimed to be valued at $2, 000.00. However, Mrs. Tognetti provided a document which was initially provided to her by Greg Lejnieks at Lahaina Galleries, confirming the replacement value for the aforementioned lithograph was $400.00, which conflicted with Mrs. Tognetti’s claimed value of $2, 000.00 initially submitted.

We also suggest that Mrs. Tognetti refer to Section 4 of the PODS, Inc. rental agreement accepted online on 6/20/08.

PODS Enterprises Inc. prides itself of its quality customer service and I regret that Mrs. Tognetti feels she experienced anything less and please be aware that our representatives have been mentored correctly. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Please do not hesitate to contact me directly at [protected] with any questions or concerns.

Sincerely,

Arlene Vogt
Incident Resolution Administrator

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Susan Salsbury
Littleton, US
Feb 19, 2009 2:53 pm EST

I had a similar experience with PODS and water damage. At least they offered you some resolution. I lost thousands of dollars using them to move my belongings.

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PODS Enterprises mistakes cost customers

DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY|!

The nightmare started for us at the beginning and we assumed it would get better but no. We started with ordering moving supplies from them and specifically asked if they would be delivered before our return home from vacation because we did not want the boxes, etc. on the porch, in the rain. They submitted our receipt with a date placed ahead for delivery but the boxes were delivered a week early and yes they were out in the rain and even a tornado by the time we got home from our trip. Next, the POD was delivered 8 hours late on the scheduled day so we lost an entire day of packing time and our house had to be shown to a possible buyer with boxes sitting around waiting to go in the un delivered POD. Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to

be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system. We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.

So, this hype about the advantage of having it on your drive way to pack as you please and take your time is crap because it's late then they inform you later that you really have to be picked up seven days before you are ready so you will be without your things. I only hope they don't lose the POD enroute and I will never use them again. Because of this, we have also had to rent a Uhaul trailer so we can have our daughter comfortable the first night. Isn't that what we were avoiding when we went with PODS, the wear and tear of hauling a trailer, etc?

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Consu71
Clearwater, US
Mar 25, 2009 11:03 am EDT
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March 25, 2009

Via Internet

www.complaintsboard.com

RE: Monroe, Christy ([protected])
Complaint # 85689

On 12/17/08, Herbert Leinberger, PODS, Inc., Incident Resolution Specialist presented Ms. Monroe an offer in the amount of $75.00 to resolve the matter at hand which she accepted. On 1/20/09, Ms. Monroe confirmed receipt. With receipt of this correspondence please consider this matter to be resolved.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

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Rich Tolleson
,
Nov 18, 2008 11:35 pm EST

We had an identical experience with PODS. They stored our stuff in a different warehouse than the one close to our new house and instead of 1-2 days for delivery it has now turned to 7-10 days. We will be having thanksgiving in our new empty house with 3 small kids and my in-laws. OH JOY!

Did I mention that my PODS are stored in a warehouse only 5 hours away.

Oh yeah did I mention that my PODS where left in our driveway at our unoccupied old house for over a week because the driver thought he was picking up an empty POD. Thank goodness no one broke into the POD.

ComplaintsBoard
J
8:10 am EST

PODS Enterprises damage to property

In Jan. 08 while delivering PODS units to my new home, the delivery truck broke through my septic tank lid. The damage amounted to $815.00. This was caused by negligence on the drivers part. The septic tank was visible and should have been checked before driving over. In addition no spotter was employed. A spotter is required. The franchise owner from Savannah offered to pay half. I rejected this offer and feel they should pay the full bill. Recommend you do not use PODS as the national company will not support their customers. By the way it took almost 2 months to get a final offer out of the company.

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C
Consu71
Clearwater, US
Mar 24, 2009 4:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

March 24, 2009

www.complaintsboard.com

Jack Mullins ([protected])

To whom it may concern:

It was agreed that the total reimbursement for the septic tank repairs would be in the amount of $815.00. At that time Mr. Mullins account reflected a past due balance in the amount of $585.06, therefore, PODS Enterprises, Inc credited this amount to the account and the remainder in the amount of $229.92 was sent to Mr. Mullins in the payment form of a check. Mr. Mullins account reflects a zero balance and reimbursement for damage as agreed has been satisfied in full. As per response posted by Mr. Mullins on 4/2/08 this matter has been resolved.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

R
R
Ross
,
May 18, 2008 1:20 pm EDT

HMM, on this site it is obvious that a reputable large moving and storage company would be better for all to use, like Allied Van Lines? quit being so cheap and look around.

C
C
cc
,
Mar 11, 2008 10:49 am EDT

Who would have been in the best position to know there was a septic tank there, the owner of the property or a driver for a company who has never been there before? Grow up!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PODS Enterprises beware of these people. they are awful!

PODs. They are nationwide and on line.

They are unbelievable!

I ordered two pods, did NOT order blankets or locks, in fact went to U-Haul and bought my own items.

Nevertheless, they loaded these items in to the POD containers, apparently expected me to remove them and return them to the driver who picked the pods up and when I didn't they charged me $119/month to rent blankets and a lock

I never even used!

You can never reach management, only surly people at customer service, and they continue to charge and charge and charge.

Beware of these people. They are AWFUL

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malia560eva561
, US
Jan 14, 2024 11:49 am EST

please check your mail for photos sent with my claim as well as a follow up detail sheet of damaged goods form sent under seperate cover.i awaiit your response.gerald scalzo,[protected].

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Tuner1951
So Prairie, US
Dec 03, 2010 10:18 pm EST

My wife and my experience is worse then those above!
Our situation was bad from the beginning the way we were sold the pod was misrepresented. At first we both thought that well "maybe we just misunderstood the sales person?" now that we are further into our unfortunate relationship we now believe we were lied to.
We were told we would have a free month every few months, that that not so small amount we paid down would also cover delivery (once we were ready) to a local new move-in. That being with-in reason and distance.
Just today (my wife's birthday) we called to make a payment. We were informed that we could not pay because our account was in collections and that our belongings were set to be auctioned.
My wife broke down in tears! The personon the other side of the phone could barely speak English (India) and forwarded her to a collection agent who was not there.
She called again got another English barely a second language, who claimed he was in Florida (obvious lie) and while my wife was in full tears proceeded to transfer her once again to the collection person who was not in.
Now this is two payments, and one of those we were told was to be free.
I was told "POD's" was notorious for kinky business practice, now I see for myself!
About an hour or so later one of the "English as a second language guys" called and took our payment. We have yet to see if our storage is out of the pre auction mode...so the saga goes on!

C
C
Consu71
Clearwater, US
Mar 23, 2009 2:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

March 23, 2009

www.complaintsboard.com

Unsatisfied Customer (9/5/07)

Dear Valued Customer:

We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference.

Thank you

consumerresolution@pods.com

[protected] ext. 6303

PODS Enterprises, Inc.

J
J
jc
,
Dec 03, 2008 10:14 pm EST

Similar experience for us with overcharges. POD came with moving supplies we didn't order. They got shipped with the POD and returned on the other end when the POD was picked up. We've been dealing with cust service for several months. ALWAYS the same response... "Someone will get back to you about your refund."

HUGE thumbs down!

J
J
John
,
Nov 21, 2008 3:45 am EST

I've also had a bad experience and as a result am contemplating setting up a website to expose what is happening. If you have had a bad experience with PODS then please send me an email: jcournane@podsucks.com

Thanks

L
L
larry-florida
,
Sep 11, 2007 5:02 pm EDT

Pods is worthless I've used them before and they screwed me around to, thats why i never recommend any one to them.

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www.pods.com

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