PODS is way too expensive and I won't use them again.
If you have temporary storage needs do not call PODS unless you want to spend a small fortune. They gouge you with delivery fees, non-asphalt surface fees, monthly fees and finally pick up fees. They charge you an extra fee at every possible change they get.
It is sickening.
If you need storage do yourself a favor and go to BJs, SAMS, Costco or one of the big box stores and buy a 10x20 "garage in a box" for around $300. These are fairly easy to set up (you can do it alone in a couple hours) and they're very sturdy.
With the "garage in a box" you can store your stuff for as long as you want without having PODS sucking your checking account dry every month.
When you're done with the shelter, throw it away or give it away. You'll have saved yourself $100's or $1000's when it's all said and done.
NOW>>> IF YOU NEED TO MOVE... don't hire a POD! Google this too... they are very rough with the pods and will not honor insurance claims without a long drawn out fight.
Instead, go to www.uship.com and get bids on your move. You'll save yourself $1000's here too.
PODS and Carrie Ayers (from their collections dept) suck.
I was laid off and with the economy being what it is I applied for jobs in my hometown of Indianapolis as well as my current city of Chicago. When nothing seemed to be happening I decided to take off to stay with a friend in Ireland for a few weeks until something came up. PODS seemed like the perfect solution because I was not sure where I would end up. I put everything I owned aside from what I could fit in a suitcase into a 8*8*7 container.
Now, when I called to order the POD they were most helpful and I thought was just so convienent and perfect for my situation. I explained my situation and said "Now, if I move to Indianapolis you can move it there right?" he said "Absolutely, it would just cost more due to milage." which I expected... just like a moving van right? I ordered the POD a few days before they delivered it and they were able to pick it up and deliver it in a timely and efficient manner without a lot of notice. The cost for them to deliver and pick up was very reasonable and the rent was just slightly what it would be at other rental faciliies, which I assumed was due to the ease of PODS use.
So they picked it up and put it in storage at their facility in Carol Stream, IL right outside Chicago.
Three weeks later I started a job I landed in Indianapolis. As soon as I was able (I had been staying with family) I found an apartment and promptly called them to deliver my POD.
They told me that they, the people who say right on their website "We move it across town or across the country." were a different franchise in Carol Stream then in Indianapolis (which is only approximately 200 miles apart) and they would have to go through a third party to move it. This would cost me $1, 100. $1, 100 to move 200 miles!!?!?!? A third party? To move a POD that they themselves advertise THEY can move across the COUNTRY?
Naturally, I was a bit taken aback as I had expected to pay MAYBE half of that.
NOT TO MENTION that they said they need like 14 days notice PLUS 5 days for delivery. Which is ironic considering it took them about 2 days to get me an empty POD and now that my stuff was in one and I was paying RENT for them to hold it...suddenly they needed all this time?!?!?
After I spoke with the first person who quoted me I was in shock and told them I'd have to figure out another plan. I then thought it over and called them back to tell them how unhappy I was about it. They transfered me to "Platnum Services" which was a joke and got me no where. THEN they actually had a person CALL ME later that day to ask how my experience with PODS was. I explained everything I was unhappy about and they said "I will forward this on to Platnum Services and we will review the inital phone call to see if you were perhaps mislead and someone will call you back today."
No one has called and it's been 5 days.
My stuff is in their POD and I have yet to figure out how I'm going to have time (after starting a new job) to go get it when it was something I never planned to have to do.
I am VERY unhappy and feel that I was completely blindsided. I feel that they are completely misleading on their website and with the whole operation. People need to be made aware of this..it is a complete rip-off!
I used three 16 foot pods to move from ny to co. The people in customer service were nice on the phone, accomodating with changes and seemed like a dream come true for my moving experience. I spaced my pod units out over a a few days for packing. The delivery to my new home would be within a few weeks.
When the pods arrived to my new home the first two were fine. There were no problems with my items. The last pod (Which was the first packed) arrived after being packed up for three weeks with serious water damage to my belongings because the plastic roof, which is secured by washers and bolts, was damaged.
There were missing bolts and several of the bolts had separated from the roof allowing the roof to flap open in the wind, rain and snow. Along the back of the pod there was only one bolt holding the roof down. I took picutres of the water damage and mold on my belongings, the water stains and mold on the inside of the pod and pictures of the damaged roof.
I called in to customer service and filed a claim immmediately (Within a few hours of receiving this pod). Three days later, when the pod was to be picked up, I showed the driver the roof and he came out with a broom and easily lifted the back portions of the roof. He wanted to check if the roof was properly secured, and he verified that it was not. He called in to the district office and described the damage. He even left me a business card and wrote the name of a person with whom I should speak.
After the pod was picked up, I was asked to send over pictures as proof of damage. Then, I patiently waited a month for resolution, for some kind of reply. Pods emailed back stating that there was no damage to the unit (Even with proof of pictures) and that water damage was not covered - how convenient! In a phone call, they stated that the driver denied lifting up the roof and they continue to adamantly deny any damage to the pod at all.
So, the water damge was described as "my fault". Now I must pursue a legal process to try to recoup my extensive losses. I detail my experience to save other people from the expensive personal loss that I have incurred by using pods. Pods does not live up to their claims of safe, clean and secure storage and protection of personal belongings. I have lost thousands of dollars (Well over twenty thousand) due to water damage that was sustained during my cross country move.
Ps I am not alone in this ordeal. There are other consumers who experienced similar problems in using pods. Read these consumer's experiences with pods:
Http: / / www.Thesqueakywheel.com/complaints/2009/jan/complaint42943. Cfm
DO NOT, UNDER ANY CIRCUMSTANCES, USE THIS COMPANY|!!
The nightmare started for us at the beginning and we assumed it would get better but no. We started with ordering moving supplies from them and specifically asked if they would be delivered before our return home from vacation because we did not want the boxes, etc. on the porch, in the rain. They submitted our receipt with a date placed ahead for delivery but the boxes were delivered a week early and yes they were out in the rain and even a tornado by the time we got home from our trip. Next, the POD was delivered 8 hours late on the scheduled day so we lost an entire day of packing time and our house had to be shown to a possible buyer with boxes sitting around waiting to go in the un delivered POD. Now it is the end of the day for the pick up of our packed POD, which by the way we were just told a week ago had to be picked up seven days before it's delivery to our new house that is only 10 hours away. Therefore we've been without our things now for days because it had to
be packed for this early pick up but they never picked up because some brilliant person entered it as 2009 in their system. We've called 6 times today and they kept telling us that they were on the way then at 9 pm they quickly sent out an email that stated we were being picked up tomorrow. Now they say that they are unable to deliver it to our new house until a day later than scheduled which means the movers will now keep our money since there will be nothing to move, our disabled child will be sleeping on a hard, and who knows how clean floor and we lose another day in our move. They have offered nothing to make up for this and still insist that they have to use seven days to get the POD 10 hours down the road.
So, this hype about the advantage of having it on your drive way to pack as you please and take your time is crap because it's late then they inform you later that you really have to be picked up seven days before you are ready so you will be without your things. I only hope they don't lose the POD enroute and I will never use them again. Because of this, we have also had to rent a Uhaul trailer so we can have our daughter comfortable the first night. Isn't that what we were avoiding when we went with PODS, the wear and tear of hauling a trailer, etc?
In Jan. 08 while delivering PODS units to my new home, the delivery truck broke through my septic tank lid...