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Plymouth Rock Assurance Customer Service Phone, Email, Contacts

Plymouth Rock Assurance
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Plymouth Rock Assurance complaints 3

ComplaintsBoard
L
3:52 pm EDT

Plymouth Rock Assurance Plymouth Rock debited my account and caused me an Overdraft Fee

On 3/4/20 I spoke with Meena White at Plymouth Rock as I was shopping around for less expensive auto insurance. She gave me a quote that was a little better than my present insurance. She collected my info including my bank account information.

My present insurance was still in effect up until 3/21/20. Meena ran my payment for $768 without my knowledge or consent, resulting in an overdraft charge by my bank. I called Plymouth Rock and complained about the early processing transaction and the fee. They refunded my $768 but refused to refund the $35.

I called again and spoke with team lead, Leanne Evancho about the fee. She was nasty in her tone and told me they would not refund the $35. She also said I should send proof of the charge. Maybe she didn't think I was charged the fee. On 3/15/20, I got an email from her saying she and her supervisor decided not to refund the fee.

I called back and spoke with supervisor, Kathy Lavin and she also refused to refund the $35. I told each of them I did not authorize or know my account would be debited on 3/6/20 when I have insurance current until 3/21/20. Why would I tie up my $768 when I have current coverage? To date, they still have not refunded my $35 overdraft fee.

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L
5:52 pm EDT

Plymouth Rock Assurance auto

My car was parked. I was not in car. I found damage to the rear of my car when I came back. Plymouth Rock is telling me I backed into something trying to avoid surcharges. The damage amounted to approximately $3000.00 on a $90, 000 car. After 3 adjusters a forensic team and 2 months of investigation later - which probably cost more then the actual repairs they did cut a check and then told repair shop not to cash- then told me there were several "internal mistakes" made by the Plymouth Rock office. Very strange - they should be investigated. I pay my premiums on all my cars on this policy in full when I get the bill. Stay away. See you in court Plymouth Rock

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C
6:13 pm EDT

Plymouth Rock Assurance Charging more then agreed too

The car insurance agreement for 6 months was total of 884.00$. After a short while I get letter by mail with absolutly no explanation, saying that my new balance is now 1.477.75$ for 6 months. Ok so because of that I decided to switch to different car insurance, so I cancelled my policy, and payed for 28 days that they covered. I paid everything I own them. 2 months later I get another letter now they saying although this policy has been cancelled and is no longer in effect I still have to pay 24.75$. So when I call them they can't provide any details why I have to pay this, they just say that's what I have to pay! They are stealing people's money!

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Overview of Plymouth Rock Assurance complaint handling

Plymouth Rock Assurance reviews first appeared on Complaints Board on Jun 26, 2015. The latest review Plymouth Rock debited my account and caused me an Overdraft Fee was posted on Mar 17, 2020. Plymouth Rock Assurance has an average consumer rating of 1 stars from 3 reviews. Plymouth Rock Assurance has resolved 0 complaints.
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  1. Plymouth Rock Assurance contacts

  2. Plymouth Rock Assurance phone numbers
    (617) 720-1620
    (617) 720-1620
    Click up if you have successfully reached Plymouth Rock Assurance by calling (617) 720-1620 phone number 0 0 users reported that they have successfully reached Plymouth Rock Assurance by calling (617) 720-1620 phone number Click down if you have unsuccessfully reached Plymouth Rock Assurance by calling (617) 720-1620 phone number 0 0 users reported that they have UNsuccessfully reached Plymouth Rock Assurance by calling (617) 720-1620 phone number
  3. Plymouth Rock Assurance emails
  4. Plymouth Rock Assurance address
    695 Atlantic Avenue, Boston, Massachusetts, 02111, United States
  5. Plymouth Rock Assurance social media

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