PlayerUp review: It's been three months and you haven't dealt with it yet

I am submitting this request to apply for a full refund for my transaction on your platform.
The seller has notified me that they no longer have the account available and cannot fulfill this order. I have already sent the full payment to the PlayerUp platform wallet as required, but I have not received any account credentials or delivery from the seller. Since the order cannot be completed, I request a full refund of my payment.
Payment Verification Details:
Payment Date: August 6th, 2026
Payment Method: ERC20
Payment Amount: $500 USD
Platform Receiving Wallet Address: 0x799638e8b1a30c07445057f91b320439d18a1a09
On-Chain Transaction ID: 0xaeaa1f824b9b9ffe01cd7fc7b46870b60f872ddea800216e2a6edc6a78bf
Refund Receiving Address:

Please send the full $500 refund to my personal wallet address:

0xfdc5559a16d3c461cb7d72c9baee959eaad4631