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CB Home Decor and Furnishing Pier 1 Imports Complaints #22-41
Pier 1 Imports

Pier 1 Imports review: Damaged and missing goods

B
Author of the review
4:00 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order on 04/02/2020, it arrived 04/14/2020. W1512175189.
I have made many attempts including emailing to resolve this issue without success.
I intended my order as a gift for someone recovering health issues.

When my order arrived it was missing item:
* Li Bien blue Floral Egg Ornament.
*Item: Natural Sitting Carved Bunny was smashed.
- As well as being broken in transit due to not being wrapped - It was also smashed prior to being boxed - as parts of it that are broken are not even present in the box. The item was sent in a broken condition. This is a breach of contract, misrepresentation and the sale of defective goods is illegal.
The store code on my invoice is: 4901.
I would like a full refund for the item which I did not receive and a full refund for the defective and broken ornament.
I have attached my invoice and some images of the defective and broken ornament.

Pier 1 Imports - Damaged and missing goods - Photo 1
Pier 1 Imports - Damaged and missing goods - Photo 2
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Keywords:
arrived boxed breach broken item missing order smashed transit wrapped
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  2. Pier 1 Imports phone numbers
    +1 (800) 245-4595
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    +1 (817) 252-6300
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    +1 (800) 689-0797
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  3. Pier 1 Imports emails
  4. Pier 1 Imports address
    9421 Katy Fwy, Houston, Texas, 77024, United States
  5. Pier 1 Imports social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 23, 2026
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Pier 1 Imports Category
Pier 1 Imports is ranked 7 among 182 companies in the Home Decor and Furnishing category
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