Pick 'N Save review: Abominable checkout service at 9200 N. Green Bay Rd 53209 store ( 1 comment)

At approximately 11:00 AM on 10/04/21 I was waiting in the middle checkout line. As usual, the store had only one non-self service line open.

The cashier carried on a lengthy gossip exchange with the customer in front of me while the customer in front of her was trying to check out, unsuccessfully fumbling through a handful of cards, obviously unable to use the keypad, and questioning the individual prices of various items. Instead of concentrating on helping this customer, the cashier kept joking and laughing with the other customer. This went on for somewhere between 5 and 10 minutes.

Two elderly ladies behind me were starting to complain and were snapped at by the customer in front of me. I finally had enough, grabbed all my items back off the conveyor and went through self-checkout.

This store has often had long waiting lines and is obviously under-staffed.

I was a faithful customer and saw the store go downhill, even before Covid. I will be switching.

User's recommendation: If at all possible, use the self-checkout and don't go there unless you have plenty of time to spare, doing nothing but standing and waiting.

Preferred solution: A new store to shop at, probably Piggly Wiggly on Mequon Rd..

Location: 9200 North Green Bay Road, Milwaukee, WI 53209