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Phenom Healthfree trial

1
K Aug 11, 2018

I signed up for a free trial that was to cost no more than postage and packaging I never even recieved the free trial WHICH I'm not worrying about but this is making me feel ill with stress and the way I keep getting told your refund has been escalated but they have been having some technical issues I telephoned them and got told the same thing that my refund has been escalated but they have been having some technical issues and they could not say when they would refund MY account but not to telephone back that I will recieve a e-mail confirming refund the fact that I never got the free trial WHICH I'm not interested in just makes me so angry that they can take over £150 from my account and not refund MY account surely this is theft I said to them if you are saying I recieved whatever it was I was meant to recieve you will have proof of this just as i would have have needed proof of a returned item he just said you will receive refund in due coarse but couldn't tell me when

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