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PetSmart Customer Service Phone, Email, Contacts

PetSmart
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4.3 20 Reviews 641 Complaints
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PetSmart Complaints 641

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Never take your pet at Petsmart grooming. I took my cat there for a full grooming services and they didn't wash it. They brush it a little and cut his claws and charge me full price. I call the manager and and they said that there are sorry that i was not satisfied with their services... What services if they didn't wash him??? Check your pet before you...

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About PetSmart

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Petsmart is a leading pet retailer in the United States, offering a wide range of pet products and services to pet owners. The company was founded in 1986 and has since grown to become one of the largest pet retailers in the country, with over 1,650 stores across North America.

Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.

In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.

Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.

Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.
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Overview of PetSmart complaint handling

PetSmart reviews first appeared on Complaints Board on Mar 21, 2007. The latest review Grooming was posted on Jul 21, 2024. The latest complaint grooming/unethical behavior was resolved on Aug 25, 2018. PetSmart has an average consumer rating of 2 stars from 3049 reviews. PetSmart has resolved 96 complaints.
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  1. PetSmart Contacts

  2. PetSmart phone numbers
    +1 (888) 839-9638
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    +1 (855) 537-0295
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    +1 (321) 309-9065
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    +1 (623) 295-3238
    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
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    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
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    More phone numbers
  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 23, 2024
PetSmart Category
PetSmart is ranked 2 among 47 companies in the Pet Stores category

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