Petcobuy 10 get one

C
This review was posted by
a verified customer
Verified customer

it use to be you got a 50 lb sack of dogfood, then it was 40lb, now you get 35 lbs, but heres where the kicker comes in, you use to buy 10 bags of dog food and get 1 free, the other day i went into petco & they inform me, petco is no longer offering this buy 10 get 1, what the hell, my sista & i live for that free bag of food, at todays prices now you tell me well we aren't doing that any longer, no notice, no nothing... well i guess i will have to start shopping around for my dog food, i pay premium prices for it as it is & now your going to drop this, well i guess i will just do the same & drop you!!!

Responses

  • Fr
    freakz98 Feb 17, 2012

    As a Petco manager both programs have their good and bad points. For customers who have smaller dogs that don't burn through the food as fast, the buy 10 program was useless. The people with larger dogs who buy tons of bags of food a year the buy 10 was a better deal. One of my customers who buys 5 bags a time every couple of months is now loosing out. 10 bags at roughly $40 a bag will only earn him $20 worth of rewards coupons where the old program would have gotten him a free $40 bag of food. It was a dumb move on petco's part to switch the program without giving notice or the option to stay with the old program. The new program doesn't work worth a ### anyways because the ###s at corporate who designed the system ###ed it all up. Customers information is getting mixed up or not actually being saved into the system. So you might not be getting credit for the purchases that you've made. Yes bag sizes are controlled by the manufacturer. Pricing is to a point. Petco has room to move on some of the pricing but they refuse to do so claiming that ”our exceptional customer service makes up for the slightly higher prices”. Exceptional customer service? Yes if you csn find a store that has plenty of payroll to staff itself, most stores are forced to run on s below skelton crew. but like I said the profit margin on a lot of the stuff we carry is quite high, on some products by as much as 80%, most of the dog food is in the 20-30% range and depending on the store and it's managers, if you question the prices they may discount it just to keep you as a customer. Oh and petco does price match with the exception of it's own online prices. Sorry for the long rant.

    0 Votes
  • Co
    colleen marriott Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    as for you bobby9119, its what was put in place as a store policy as far as buy 10 get 1 free, the only thing you got right was that it is NOT petcos falut on the smaller bags, as for what the 5% cash back, you say tomato, i say tamato & i would have rather of had my freakin free bag of dog food!!! so piss off!!!

    -1 Votes
  • Co
    colleen marriott Feb 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    ok Thud, not that this is any of your bees wax, but this was not a promotion, this was store policy! so go bother someone else or at the very least get your facts straight!! otherwise mind your own freakin business!!!

    -1 Votes
  • Bo
    bobby9119 Feb 14, 2012

    It is a better deal with the 5% cash back then the buy 10 program.Only 4 or 5 percent of pals customers used the program.Now every thing you buy goes to the 5% cash back.And every time there is a gas hike the cost of dog food goes up and the quantity goes down.NOT PETCOS FOULT

    0 Votes

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