Petco
reviews and complaints

I went to purchase a carrier for my 15 pound cat. Mostly there were carriers for chihuahua sized animals and elephant sized animals, but I found three ridculously overpriced carriers the right size. 2 were set up and one was still in its packaging. I took the packaged one to the counter. The girl at the register looked at me, pointed to the package and said, "was it on the shelf like that?" I said yes. "Well, they're not supposed to be on the shelf still in the package, " she said, and proceeded to tear open my purchase. She pulled out the carrier, the strap, the tag and the instruction booklet, rang me up, took my money, then laid my receipt down upon all the loose items and turned and walked away. She unpacked my purchase for me, and then never even gave me a bag to carry all the loose pieces away in. I was so stunned by the stupidity that I just left without saying a word. I will NEVER go back.

I took my maltese /pekingese to be groomed. I wanted him trimmed to the length on his head, about 1 inch long. When I picked him up he was shaved to about i/4 inch and in places all the way down to the skin. He scratched all the time and the nails were very chipped. I went back to talk to the groomer (Ashley) and she said bring him in to get the nails filed down and get the gaps in the head fixed. All she done was start to shave the head. Ashley is the supervisor. I will never take my dog there again.

Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately ordered, within 30 minutes of the email arrival. Paid using PayPal for the item, funds were withdrawn, and yet item back ordered again, spoke with a rep, who said it should be in soon, and arrive before Christmas. Writing this review 2 days before Christmas. Don't have the item and Paypal funds are gone to petco, have cancelled & requested refund. Very disappointed all around and will not use petco in the future. The phone representatives were pleasant and professional but the bottom line is I never got my order, which I paid for.

Every time I go into any petco in the Houston area they have little staff working. There is no one working on the floor to assist anyone because the two employees in the store are both working registers. If you need assistance in the aquariums or small Anika forget it. I am done dealing with petco and if this is their method of doing buisness now then they should close their stores and just be an online/ mail order buisness since it offers the same amount of assistance as they currently offer in store.

i tried to apply to petco and they denied me eligability to apply because there are no positions available. And im pretty sure that if a company is not currently hiring they still have to take applications i am irratated and pissed off due to the fact the from someone who works at the store near me said that they would soon be hiring due to a new store opening up and he suggested i apply... now my complaint/question is isnt it illegal to deny a submission of an application?...

I called Petco this morning at 9:30 am and spoke with a store Manager named Bill? he was the store Manager working at the store this morning 08/23/2012. i asked for his Manager number or someone hire then his position that i can talk to and he denied giving me the information to contact someone so i can make a complaint about his service. i bought a hamster at Petco and there life span is suppose to be 2 to 3 yrs? and my daughter has had it for 1 month and it died. i called to ask if maybe i can get a discount on anthor one but instead i got a really bad response i didn’t want a free one and i wasn’t asking the man for anything free just a simple discount to replace what i had already bought.

I bought a Guinea Pig from Pet Co. I have two others at home. When I brought the new one home I kept him separate from the others because he was much smaller. I went outside to do something and when I came back, my dog had got ahold of him. He did not make it. My dog had never bothered them before, I had no idea this would happen. I felt terrible about it and so I called the store, told them what happened and now they are refusing to sell me anymore pets. I am a very good person with a huge heart, and never meant for this to happen. They were very rude to me, and I will never do business there again! They don't know me and have no right to treat me that way. Accidents happen, I already feel bad enough as it is.

My daughter and I our three cats, two birds, and two dogs have been costumers of Petco for six years except today. We always had good service great products as well except today when we tried to return a swimsuit and shoes that were to small for our new puppy a yorkiepoo named Hope. It was a gift and we had no recipt but the tags were on the items all we wanted was a bigger size so hope could swim in her new pool I lost a baby and Hope is my baby now all I wanted was a bigger size but the store manager a jerk said no he would not exchange the items for a bigger size my daughter asked what should we do he was so rude and said he didnt care what she did get out of the store I dont care what you do she got upset and we left but I got mad went itto the store and asked he please all we want is a bigger size he said no I said give me your name he said no and the number to complain he said no I said hes a jerk and left so I drove to the petco all the way in Commack from selden they were very nice and couldnt belive how we were treated replace the swimsuit and gave a five dollarcoupon so we got a harness for Hope I was still upset on how we weretreated at the Selden store I went back and told the manager whos a wiseguy who smirked and laughed how mean he was and how nice the Commack store was I was so mad at this point I called him a moran and asked him for his name finally he gave it to me I went to another co-worker to ask if its his real name he said yes I asked Tim for his last name an higerup people to complain he said he was going to the police so I sad go ahead call them your the ones whos rude his girlfriend asked me whats my problem I told her that he was and I am not talking to her I am talking to Tim to mind her own business and I told her to shut up so he said I had to leave and that he was going to call the cops well I diodnt harrass him hes the rude wiseass who really needs to be fired the next day I went to a higher up manager of his and the manager said he was sorrry my daughter was buying an item for hope I was looking for a toy for her and the co-worker from the day before told the manager who just said sorry that I need to be watched because I was harrassing Tim yesterday what jerks what nerve well we are going to petsmart for all my animals needs now I am sorry I have to leave over one nasty employee I was a paying costumer for six years its their loss not mine catherine

When buying cat litter at Petco six weeks ago I checked the price of their Wellness Canned Cat Food, I typically bought 5 cases of Wellness at a local petstore which was about 5 miles from my home. I told the manager that I paid $36.99/case and the petco cost was $44.99. The manager called my local store and verified the price and told me he would match the price. I bought several cases of cat food by going to Petco and they matched the price. When I went to the store today, I was told that I needed to bring a receipt from my local store even though I had several receipts showing they had matched the price over the past six weeks or so. I told them that if I was to buy cases of Wellness from my local store, just to keep bringing them receipts, there was no point shopping at PEtco, I could could simply buy as I had from my local store. I told them I would call their corporate offices but when i looked could not find a way to contact them. I feel lied to and deceived -- essentially i was told they would price match and after six weeks they refused to continue doing so.

I made an order for dog food with petco.com. Free shipping was marked on the website. Not until I printed out the order #- was shown super saver shipping - 5-7 business days! Totally unacceptable! We are dealing with dog food-my dog is starving and cannot wait at least a week. I called petco.com after speaking to a regular agent and refused to cancel-even though my order was not shipped out yet - I spoke to a supervisor who told me the order was sent to warehouse - and even though not shipped - I could not cancel. This company is horrible! I immediately went on line to wag.com - and received my dog food at same discount price - next day! Will never deal with this awful company again!

I purchased 3 fish from them a little over a week ago. Found one of my existing fish dead 2 days after their introduction to my well established (and breeding) tanks. Today, I pulled out 7 of my fish. I called the store and spoke to a manager who refused to believe that any of her Mollies could have caused it because they are all healthy at her store and they check their water daily. I have been breeding these fish for years and never had a problem until I added these fish. The manager was defensing, combative, and downright rude with her insistence and her interrupting me. I will never do business with this store, again, and hope more people follow suit. Customer service and satisfaction mean nothing to them...and apparently the welfare of their animals doesn't either.

Never take your dog for grooming. I went to petco for training and grooming. I paid a 10 0 dollars in cash for training in glen fale heights location. Where the store is a dump I liked thw trainer until she stoled my money.the money I paid for training classrs they could not find. So they eould not reschedule. Then I paid 60 plus dollars for grooming because I fpund one guy I liked- dante. First cut fair but second cut great. Gave hom a 20 dollar tip for fluffy cut and sent a thankyou. Now went in for thirsd cut and dante said same fluffy cut?

I said yes gav e him a 50 dollar gift to ensure beat cut and it was awful. It only took 1 hour 45 min for a 3 hour process based on their info. I know someone else cut. His. My dog was bleeding in the anus, they cut his left paws but not hos rigjt, hios beard was to tje chin his tail as a [censored]zu has been cut by 3 inchers whicj is not his breed. Bottom line dante lied which he has no credibility nor does petco. I called two times at that dirty store in glen glrndale heifjts. In turn I have placed calls at corporate since I have contacts at corporate.

Please be advised my wife and I have been faithful customers of Petco for years. We have used them for almost three 3yrs. to nail trim our puppys.vice On this particular day she was not there and the groomer charged us $10.00 dollars more for the same service we have been getting for years with the primary groomer. When I questioned the cashier about the extra charge she was rude and disrespectful. As a senior every dollar counts and when hit with extra charges not expected it can hurt. I did not like not being informed about the extra fee, and I espically did not appreciate you cashiers attitude.

I will not return to that store as long as she is employeed there. She is very arguementive and not customer sauve at all.

The Petco Bath Wipes brand has a very dangerous design where it is extremely hard to get the container open. The only way is to stick your finger in the teeth. The problem here is that these teeth are HARD teeth, not soft teeth, so if you put your finger in there you will have an extremely hard time getting it out. After 30 minutes of lots of pain and blood, I got my finger out, but I had lost a lot of circulation. Beware of this brand. There are no warnings on the container saying that you should not do this. A simple fix for this product would be to change the teeth from HARD to SOFT.

A member of management at the Cheyenne, WY Petco has been verbally abusing her employees. This woman's name is Alisha Jump. Other employees, even employees before I was hired say that Alisha was a verbally abusive person. She only cares about herself and getting her way. She makes other members of management below her very upset and angry with her because she keeps belittling us as people. Alisha has made me and other employees very upset by using personal issues and personal information to embarrass us and get her way. She has embarrassed me in front of customers. She has talked about other employees personal lives way too much. This has to stop. She might be a nice person to customers, but she isn't to her employees. Even employees of management want to quit because of her. Every person I work with at Petco say that Alisha is this way and would agree with me on the spot.
So my advice to whomever reads this... Go to PetSmart instead. :)

Alsiha Jump has been veritably abusing associates at work. Wanting them to look bad. Saying if you don't do this and this and this and this then she really makes you look bad.You forget to do one thing and she makes you feel like the bad person but when she forgets to do something we cant say you forgot to do this. When she talks to you its not talking its more in a demanding tone. I understand she is a gm and all but it would be nice if she was more a person saying things not demanding them. Maybe if she learned to talk to her coworkers then things would get done. At this point she has a lot of her coworkers feeling like ### when she is working, Can anyone higher up help me?

it use to be you got a 50 lb sack of dogfood, then it was 40lb, now you get 35 lbs, but heres where the kicker comes in, you use to buy 10 bags of dog food and get 1 free, the other day i went into petco & they inform me, petco is no longer offering this buy 10 get 1, what the hell, my sista & i live for that free bag of food, at todays prices now you tell me well we aren't doing that any longer, no notice, no nothing... well i guess i will have to start shopping around for my dog food, i pay premium prices for it as it is & now your going to drop this, well i guess i will just do the same & drop you!

I purchased a $100 pet gate at the Orange CIty, FL PetCo . The gate didn't work for me so I took it back the next day and the clerk remembered me. However, I couldn't find my reciept so her manager refused to refund my money and gave me a gift card instead. I told her nope, it was on a credit card so it is easily tracked just refund my credit card. She refused with a little smirk and walked away. Oh and by the way, I found a better quality gate that actually works for under $50 at Home Depot. So, unless you want to be ripped off, pass by the Orange City, FL Pet Co.