Menu
Petco Customer Service Phone, Email, Contacts

Petco
reviews & complaints

www.petco.com
www.petco.com

Learn how the rating is calculated

1.5 583 Reviews

Petco Complaints Summary

72 Resolved
500 Unresolved
Our verdict: With Petco's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Petco has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Petco. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Petco reviews & complaints 583

Filter reviews by rating
5
1 review
4
1 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Petco reviews & complaints

ComplaintsBoard
L
1:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - Fish department does not care about customer loyalty

They do not care about their customers at all. I spent over $800 at my local pet co buying fish supplies, and was treated terribly when I went in to purchase some fish. The guy in the fish department is wrong about almost everything he says and he's horrible to deal with. When we first walked in he was helping another family and I know he saw us there...

Read full review of Petco
ComplaintsBoard
M
12:24 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - New manager at Oneonta NY location: Nicole Pedretti

I am a long time customer of Petco and I have been spending money at this store for years. I recently moved and had to drive 40 minutes to this location in order to get fish for my 4 year old daughter. The new manager came over to scoop fish for some other people, and then proceeded to tell me that she was not going to scoop mine because they were closing...

Read full review of Petco
ComplaintsBoard
M
5:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Grooming experience

This was absolutely the worst, unprofessional, unpleasant, evil, disgusting experience, my family and i have ever experienced. We left in tears and high anxiety. Went to get our dog a bath & nail trim. Not even 20 minutes later, we get a call saying that our dog has blood all over him and that it was our dog fault. We got there and paige was the most rudest & ignorant person. She was yelling at us. In which we have a video recording of the interaction. Now take it, we just had informed them prior that we had just found our dog after 2 years (thanks to microchip). We are so upset and we will be working to get this location investigated. They treat pets & their owners like pure trash and they are not educated enough to be servicing anyone pets, we should have known something bad was going to happen based off the reviews and how dirty & unorganized. I hope noone ever takes their pet to petco in brooklyn park. Now we have to take our dog to the vet. I can only imagine what else they did to him!

Confidential Information Hidden: This section contains confidential information visible to verified Petco representatives only. If you are affiliated with Petco, please claim your business to access these details.

Read full review of Petco
Hide full review
ComplaintsBoard
M
8:58 am EST

Petco Grooming service

on 1/28/2024 I took dog to Stratford Petco in Ct. I paid for a full groom service, and I told the tech (Jessica) I wanted him to be cut in a 4 or 5 because it was cold outside just did not want him to have a low cut. she then told me that he had a small patch of matting and she cold blend it in. when I got back my baby was completely bald and his face was cut uneven. I proceeded to ask her why she cut him so low, and she told me to relax. I then called the manager (Bridgette) who gave me my money back and an apology for the tech's behavior. once I got home, I notice that his face was cut and that his private was cut as well. I then called back, and no one will come to the phone or call me back for that matter. I am so upset I don't know what to do. I will never go back there.

Confidential Information Hidden: This section contains confidential information visible to verified Petco representatives only. If you are affiliated with Petco, please claim your business to access these details.

Read full review of Petco
Hide full review
ComplaintsBoard
W
4:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Petco grooming

On Jan 18,2024 I had an appointment with Petco for grooming for my daughter's dog.I specifically asked the groomer to give the dog a bath,haircut,nails cut,teeth brush.I specifically asked her not to shave or cut the Genital area.When I went back to pick him up I noticed he had been cut in the private area.I asked the groomer did she cut him down there,and she said no.When I got the dog home he was whining and kept licking his private area.this kept going on for a couples of days,so we took him to the groomers to realize the clippers had irritated his Genital area,and because of this his private area became inflamed and red and he ended up with an infection.

Claimed loss: It served no purpose of getting the dog groomed just to have this situation happen.

Desired outcome: We would like our money refunded back for the grooming as well as get our money back for the vet bill and his medications.

Confidential Information Hidden: This section contains confidential information visible to verified Petco representatives only. If you are affiliated with Petco, please claim your business to access these details.

Read full review of Petco
Hide full review
ComplaintsBoard
P
1:12 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - Order cancelled for unknown reason, poor customer service, no resolution, loss of $182.88, pets out of food during winter storm

We submitted an online order (like we typically do ahead of a winter storm). Reference Order # [protected]. I received an email confirmation, yet nothing else until ~17 hours later - this was a cancellation due to all items being "out of stock". I was completely shocked. This made no sense, as I used the in stock feature from my local store when I...

Read full review of Petco
ComplaintsBoard
P
10:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - Good evening, I try not to complain. But this has been too much. I’m filling a complaint about your rewards program.

O.k. I will provide as much information as possible. I’ve been shopping with Petco for many years. 15+ years… Please? Look up my name? Paul Paplawskas. Phone # [protected]. Phone number before that was [protected]. Let’s start it off! My rewards account has been absolutely the worst experience I’ve ever had. . I will explain why I feel this way. I’ve tried...

Read full review of Petco
ComplaintsBoard
A
11:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Ruffest and tuffest kevlar t-rex

My dog got the T. rex for Christmas and it said that it was the toughest. My dog destroyed this toy in 10 minutes. I thought Kevlar would have lasted at least a few days before the arm came off. I look at the durability of all his toys before I purchase them and I was hoping this would at least last a few days. I’m looking for either a better toy or a refund

Desired outcome: I would either like to receive a better toy for my dog or my money back to buy him a toy

Confidential Information Hidden: This section contains confidential information visible to verified Petco representatives only. If you are affiliated with Petco, please claim your business to access these details.

Read full review of Petco
Hide full review
ComplaintsBoard
M
10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - False advertising and poor customer service

On 12/09/2023 I went online to place an order. Front page of website states "35% off with repeat delivery." It also states " 5% off future orders with hassle-free delivery to your door. " Each item that shows on items that I wanted states "35% off repeat deliveries." It also then shows what the cost would be as priced and then the price with the first time...

View 0 more photos
Read full review of Petco
ComplaintsBoard
I
6:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Saltwater

You sold me a fish with velvet... Wiped out $2k of salt life all from petco might I add so garenteed it came from there. Then after losing 2k and annialating my tank they sell me a sick butterfly that doesn't last 15 hours. Then wanna put it off on me. Problem is water was perfect. So 50$ for 15 hours only for the store manager to refuse to replace or refund. The manager is a cocky [censored] who wants to put blame anywhere but his store. Hint. They are supposed to be professionals and don't have a clue wtf they are doing. So i'm out around 2500$ for dealing with "professionals"

Claimed loss: 2500$

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified Petco representatives only. If you are affiliated with Petco, please claim your business to access these details.

Read full review of Petco
Hide full review
ComplaintsBoard
G
11:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Port orange, Petco grooming

After taking my dog for the last five years to Petco grooming, they are now refusing my dog, because she was breathing heavily. The groomer has diagnosed her with some kind of breathing disorder, which she is not a veterinarian instead of just knowing the dog was a little anxious about getting her haircut, this is a ridiculous that they think they have the credentials to become a veterinarian instead of just a dog groomer I would understand if this was the first time I ever took my dog there, but my dog always behaves in this way because she’s nervous about her haircut. This has never been an issue before now. They are refusing to take my dog. This is ridiculous.

Claimed loss: La Sade of work to be able to take my dog to the groomer

Desired outcome: $480

Read full review of Petco
Hide full review
ComplaintsBoard
M
11:15 am EST

Petco Pet grooming

On 11/13/2023 I took my Cavachon puppy for grooming at the Petco located at 1945 W Palmetto St., Florence SC.

My puppy was nicked causing a bald spot while being groomed on his right hind leg. His fur was cut low revealing his pink skin. I didn't immediately notice the nick because it blended in with his pink skin. In addition for about a week following the grooming, he didn't allow me to touch the injured leg. I went away for Thanksgiving holiday. Upon returning, I noticed his fur is not growing back in the spot where he was nicked. I took him to Petco store on 11/28/23. Initially the tech who groomed him and manager seemed interested in sending him to my vet at Petco's cost. The manager went to make a phone call allegedly to make an appointment with my vet. She came back and said her supervisor would not allow her to make appointment for my pup at the Vet. At this time my pup's fur is growing back but not in the spot where he was nicked.

I'm disappointed that my $3000 puppy appears to have permanent damage to his "coat"

Desired outcome: An apology would be nice. A refund for services rendered. I don't know what price can be put on seemingly permanent damage.

Read full review of Petco
Hide full review
ComplaintsBoard
S
4:24 pm EST

Petco Dog training

I have made several inquiries to the Dog Training Center at the Petco located in Carrollton Tx, at Josey Lane. There has been no response to my inquiries, even after discussing the issue with the store manager or the person representing themselves as the store manager.

My last inquiry was number 5, at which I told them my next contact would the corporate office if I did not hear back from someone. As you can tell no one contacted me back.

Unfortunately, I believe you have lost me as a customer, there are way too many other pet shops that I am sure have better customer service.

Also I am filing a complaint with the BBB regarding employment opportunities. At the same store there was an opening in the grooming shop. Upon my inquiry I mentioned that my husband was a music minister at church and I was unable to work Wednesday night and Sunday mornings due to religious affiliation and the fact that my husband is partially blind, and I do the driving. the unfortunate response was that other people have the right to time off and they cant give me special consideration.  

Desired outcome: No sure

Read full review of Petco
Hide full review
ComplaintsBoard
L
12:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Petco Double charge on card ending in 1301 bank of colorado nov 7

Nov 7 double charge called mgr at Montrose CO store She said customer service would email in 24hrs. No response

11 called and told mgr had no email yet she said she would call me back in few minutes she did not call

13 called customer service rep told me there was no record of mgr calling about my claim rep took information and said I would get email in 24 hrs

15 still no reponse from anyone

Claimed loss: DOUBLE CHARGE $35.17 CARD ENDING IN 1301

Desired outcome: CREDIT MY CARD $35.17

Read full review of Petco
Hide full review
ComplaintsBoard
S
3:24 pm EST

Petco Grooming

I took my goldendoodle for his groom and bath appointment on november 4,2023 at the statesboro, ga location. I asked if they had experience in grooming goldendoodles which she replied "we do them all the time". They said it would be between 2-4 hours bc they were short staffed. 3 hours into it, I see my baby being shaved in the glass. we specifically talked beforehand and said do not make him look like a poodle or shave him. I went and immediately told her that better not be Cash (my dog). She said I will go talk to the groomer. The groomer came out, and they said it was miscommunication between her and the lady that checked him in bc she went to lunch while Cash was getting groomed. We got the manager over there and he was rude and said well what do you want me to do? We can't put the hair back on him. I was so upset and wanted to cry! Cash is turning 1 on the 11th and pictures will be ugly. The manager said, he has seen uglier. He apologized for the "miscommunication" of his staff. Needless to say, it's winter, it's cold and I feel like Petco should supply clothes for him. He goes everywhere with us and now it will take forever for him to look decent again. I do not recommend ever going to Petco for any reason, esp not a groom and bath. On top of that, he was shaved very uneven, and did not even get a bath! They turned my $2300 baby into a $2.00 looking mutt.

Claimed loss: priceless

Desired outcome: I would like for them to send me a gift card to buy him some clothes to cover up all the uneven spots and keep him warm. Or send clothes.

Read full review of Petco
View 0 more photos
Hide full review
ComplaintsBoard
M
6:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - PETCO Falmouth, MA

I called Petco on Sunday 11/5/2023 and asked about bringing in a dog for a nail trim. I asked for the hours available along with what was required in order to have the nails trimmed. I was told to bring in the dog during the hours and they were open 7 days a week for that service. I asked what I needed as I was watching my daughter's dog and did not have a...

Read full review of Petco
ComplaintsBoard
J
5:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petco Grooming / October 9th

I took my Angel Baby a standard poodle 6 months old for a grooming with Nattis M. in Pueblo Colorado. She had 2 knots in her poms on her feet. He then told me that he didn't feel comfortable using a dematting tool on her. I wasn't happy with this because A dematting tool is like a reverse rake. She really needed a grooming because her hair was getting longer than I like her to have. I will gladly send pictures. He shaved her down to nothing. Chopped her ears on a poodle. then I don't know what he did to her ears. Dirty tools or whatever. My poor Angel has been going through hell itching and scratching every day since this appointment. Her ears now are bright red with a smell, and she just scratches herself all over her body. She was just fine until this appointment. I had taken her to Isabela Montoya twice before and she did a wonderful job! When I went to book an appointment, she was booked far out. I decided that Nattis could do the job, because he has 2 standard poodles. Wow was I wrong. My Royal Standard Poodle has an amazing bloodline and was in perfect health. I must insist that you provide veterinary assistance.

Desired outcome: I want veterinary assistance for my Angel, and all medical bills paid. I also want him to be put on leave until he receives proper training on how to groom a dog.

Read full review of Petco
Hide full review
ComplaintsBoard
O
2:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Petco - Your employee calling animal control

On October 1st 2023 I had an appointment at 11:41 at your Petco location on Santa Rosa Ave in Santa Rosa Ca my dog Oso had an appointment with Veto to get his final rabies shot so I can get him licened and registered. After his vaccination I left some paperwork in my car I asked if I could leave my dog there but they requested that I take him with me. Oso...

Read full review of Petco and 1 comment
ComplaintsBoard
M
2:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petco Grooming Charges

10/3/2023 grooming appt for our dog who received grooming 2 times by same groomer prior this appt. Groomer does a great job with grooming & she was personable the 1st appt, but she didn’t keep a file of ANY info to use to repeat same grooming techniques in future appts. I had to provide this info, but also sensed impersonal connection during 2nd & 3rd (last one) with her. Worse, our very friendly & loving rescue dog that we adopted was shaking when we took him for this 3rd grooming with this groomer. We asked if she gives him cookies while grooming or anything to show caring, but she said only water. She was also charging us higher groomer rates for our very short-haired dog based on being a “long-haired” dog breed. Too impersonal & can’t return based on our dog’s shaking/quivering when returning to this groomer regardless of her quality of work. Listen to your dog. Always. Petco needs to improve groomer’s caring aspects of their jobs, not only for your precious furkids, but in working with the furkid’s parents, Pricing should be based on length of hair at time of grooming services & furkid must feel comfortable/relaxed during grooming. Neither were met.

Desired outcome: Much greater personal relationship with groomer & reasonable charges for length of hair at time of service.

Read full review of Petco
Hide full review
ComplaintsBoard
T
4:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Petco Salon grooming

On, September 30, 2023 approximately 10:00 am at the kirkwood Highway located in Delaware. I, schedule appointment for bath and haircut for my cat Shabazz.. At, this point the check in process has been completed I was told by the cat groomer it will be a 4 hour wait to complete the grooming. I, asked for a manager this person was a lead I inform the lead Ithat wasn't explain to me that was very disappointing. I, requested a store manager which Marissa stated she is the manager. Both cat groomer declined services for my pet stated they don't like my demeanor demanded me to leave in a aggressive manner very unprofessional without an explanation. As, well contacted state police to be dispatch at the store to intimdate me.

Read full review of Petco
Hide full review

Petco Customer Reviews Overview

Petco is a leading pet supply retailer that offers a wide range of products and services for pets and pet owners. The company has received numerous positive reviews from customers who appreciate the quality of its products, the convenience of its online store, and the helpfulness of its staff.

One of the most commonly praised aspects of Petco is the variety of products it offers. Customers can find everything from pet food and toys to grooming supplies and training tools. Many reviewers also appreciate the quality of the products, noting that they are durable and long-lasting.

Another positive aspect of Petco is its online store. Customers can easily browse and purchase products from the comfort of their own homes, and the website is user-friendly and easy to navigate. Additionally, Petco offers free shipping on orders over a certain amount, which many customers find convenient and cost-effective.

Petco's customer service is also frequently praised by reviewers. Many customers appreciate the helpfulness and knowledge of the staff, both in-store and online. Petco also offers a variety of services, such as grooming and training, which customers have found to be high-quality and effective.

Overall, Petco is a highly regarded pet supply retailer that offers a wide range of products and services for pets and pet owners. Its quality products, convenient online store, and helpful staff have earned it many positive reviews from satisfied customers.

Petco In-depth Review

Product Range and Availability: Petco offers a wide variety of pet products, ensuring that pet owners can find everything they need in one place. They have a great selection of popular brands, making it easy to find the preferred products for your pets. Additionally, Petco provides a diverse range of pet food options, catering to different dietary needs and preferences. They also offer a wide range of pet supplies and accessories, allowing pet owners to find everything they need to care for their furry friends.

Customer Service: Petco's customer service is top-notch. They are highly responsive to customer inquiries, ensuring that any questions or concerns are addressed promptly. The staff at Petco is knowledgeable and provides excellent assistance, offering guidance and recommendations to help pet owners make informed decisions. The customer service representatives are friendly and professional, creating a positive and welcoming experience for customers.

Pricing and Value for Money: Petco offers competitive prices compared to other retailers, ensuring that pet owners get the best value for their money. They frequently have special offers, discounts, and promotions, allowing customers to save even more on their pet supplies. The quality of the products is excellent in relation to their price, ensuring that customers are getting high-quality items at affordable prices. Overall, Petco provides great value for money.

Online Shopping Experience: Petco's website is user-friendly, making it easy for customers to navigate and find what they need. The search functionality is efficient, allowing users to quickly find specific products. The product descriptions and images are clear and informative, helping customers make informed purchasing decisions. Placing orders and checking out is a breeze, with a seamless and hassle-free process. Petco also offers online-exclusive deals and features, providing additional benefits to online shoppers.

Shipping and Delivery: Petco ensures speedy and efficient order processing, ensuring that customers receive their orders in a timely manner. The accuracy of order fulfillment is excellent, with all items being delivered as expected. The packaging is secure and provides adequate protection for the products during shipping. Petco offers various delivery methods and tracking options, allowing customers to choose the most convenient option for them. They also handle returns and exchanges efficiently, ensuring customer satisfaction.

In-Store Experience: Petco stores are clean and well-organized, creating a pleasant shopping environment for customers. The products are readily available on shelves, making it easy for customers to find what they need. The staff at Petco stores are helpful and provide guidance when needed, ensuring that customers have a positive shopping experience. The stores are also pet-friendly, allowing customers to bring their furry friends along. The overall atmosphere and ambiance of Petco stores are welcoming and enjoyable.

Pet Services and Grooming: Petco offers a wide range of services, including grooming, training, and veterinary care. The service providers are highly skilled and professional, ensuring that pets receive the best care possible. Scheduling appointments is convenient, with various options available to accommodate different needs. The pricing of the services is reasonable and affordable, providing great value for the quality of care provided. Customers are highly satisfied with the outcome of the services, ensuring that their pets are well taken care of.

Loyalty Programs and Rewards: Petco's loyalty programs offer great benefits and perks to members. Earning and redeeming rewards is easy and straightforward, allowing customers to enjoy the benefits of their loyalty. Members also receive exclusive discounts and offers, providing additional savings on their purchases. Overall, Petco's loyalty programs are highly attractive and provide great value to customers.

Community Engagement and Social Responsibility: Petco is actively involved in local pet-related events and initiatives, showing their commitment to the community. They support animal shelters and rescue organizations, helping to provide care and find homes for pets in need. Petco also has sustainability efforts and eco-friendly practices, contributing to a greener environment. Their commitment to pet welfare and advocacy is commendable, making them a socially responsible company.

Overall Customer Satisfaction: Petco has received positive reviews and feedback from customers, with an overall high rating. Customers consistently have positive experiences with Petco, praising their product range, customer service, and value for money. While there may be occasional complaints, Petco addresses them promptly and strives to improve. In comparison to competitors, Petco stands out in terms of customer satisfaction. Overall, customers highly recommend Petco to others for all their pet needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Petco contacts

Phone numbers

+1 (877) 738-6742 +1 (858) 740-0832 More phone numbers

Website

www.petco.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Petco?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Petco Customer Service. Initial Petco complaints should be directed to their team directly. You can find contact details for Petco above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Petco. Discuss the issues you have had with Petco and work with their customer service team to find a resolution.