Petco

Petco - Very very poor customer service

Store Manager Petco West Orange West Orange, NJ Dear Store Manager, I am writing to express my concern regarding the lack of customer service in the fish and reptile aisle at your Petco store in West Orange. As a regular customer, I have noticed that there is rarely any staff available to assist with questions or provide support in this section of...

Petco Wytheville VA Petco

Petco Billing

Hello, I’m writing to file a formal complaint regarding my Petco credit card account. I paid off the full balance on the account and submitted a request for it to be closed. Despite this, the account remained open—and now I am being charged a late fee on a paid-off balance, along with ongoing billing notices. I have made no purchases since the payoff...

Petco Store manager Beth refused to sell me turtles

On 2/9/2025 at approximately 4:57pm, at your Fontana, California location, I went to purchase some turtles and an associate by the name of Beth, who identified herself as the manager on duty, refused to sell me the turtle that I wanted to buy for my nephews. She asked me a series of questions about the size of the tanks and said that she could not sell me...

Petco Bulk cat litter excessive dust

We have bought the Petco bulk cat litter for over 15 years. This issue started in about Feb. 2024. The dust from the bulk cat litter travels way away from the litter box—25 feet or so. It is thick. All over surfaces—not tracked by the 2 cats but aerosolized. Our litter box is in a bathroom. Dust goes out into adjacent rooms.This is hazardous to humans and...

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Petco Grooming my ckcs

I dropped off my boy for grooming at his 1:00 appt and told them not to shave him. I want a sanitary cut with butt curtains, trim the bottom of his pads, clean up his feathers on his legs but not short, clip his nails, shampoo and dry, remove the mattes in his ears and anal excretion if necessary. They said they will probably have to cut/shave them right...

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Petco Fish department does not care about customer loyalty

They do not care about their customers at all. I spent over $800 at my local pet co buying fish supplies, and was treated terribly when I went in to purchase some fish. The guy in the fish department is wrong about almost everything he says and he's horrible to deal with. When we first walked in he was helping another family and I know he saw us there...

Petco New manager at Oneonta NY location: Nicole Pedretti

I am a long time customer of Petco and I have been spending money at this store for years. I recently moved and had to drive 40 minutes to this location in order to get fish for my 4 year old daughter. The new manager came over to scoop fish for some other people, and then proceeded to tell me that she was not going to scoop mine because they were closing...

Petco Grooming experience

This was absolutely the worst, unprofessional, unpleasant, evil, disgusting experience, my family and i have ever experienced. We left in tears and high anxiety. Went to get our dog a bath & nail trim. Not even 20 minutes later, we get a call saying that our dog has blood all over him and that it was our dog fault. We got there and paige was the most rudest...

Petco Grooming service

on 1/28/2024 I took dog to Stratford Petco in Ct. I paid for a full groom service, and I told the tech (Jessica) I wanted him to be cut in a 4 or 5 because it was cold outside just did not want him to have a low cut. she then told me that he had a small patch of matting and she cold blend it in. when I got back my baby was completely bald and his face wa...

Petco Petco grooming

On Jan 18,2024 I had an appointment with Petco for grooming for my daughter's dog.I specifically asked the groomer to give the dog a bath,haircut,nails cut,teeth brush.I specifically asked her not to shave or cut the Genital area.When I went back to pick him up I noticed he had been cut in the private area.I asked the groomer did she cut him down there,and...

Petco Order cancelled for unknown reason, poor customer service, no resolution, loss of $182.88, pets out of food during winter storm

We submitted an online order (like we typically do ahead of a winter storm). Reference Order # [protected]. I received an email confirmation, yet nothing else until ~17 hours later - this was a cancellation due to all items being "out of stock". I was completely shocked. This made no sense, as I used the in stock feature from my local store when I...

Petco Good evening, I try not to complain. But this has been too much. I’m filling a complaint about your rewards program.

O.k. I will provide as much information as possible. I’ve been shopping with Petco for many years. 15+ years… Please? Look up my name? Paul Paplawskas. Phone # [protected]. Phone number before that was [protected]. Let’s start it off! My rewards account has been absolutely the worst experience I’ve ever had. . I will explain why I feel this way. I’ve tried...

Petco Ruffest and tuffest kevlar t-rex

Petco False advertising and poor customer service

On 12/09/2023 I went online to place an order. Front page of website states "35% off with repeat delivery." It also states " 5% off future orders with hassle-free delivery to your door. " Each item that shows on items that I wanted states "35% off repeat deliveries." It also then shows what the cost would be as priced and then the price with the first time...

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Petco Saltwater

You sold me a fish with velvet... Wiped out $2k of salt life all from petco might I add so garenteed it came from there. Then after losing 2k and annialating my tank they sell me a sick butterfly that doesn't last 15 hours. Then wanna put it off on me. Problem is water was perfect. So 50$ for 15 hours only for the store manager to refuse to replace or...

Petco Port orange, Petco grooming

Petco Pet grooming

On 11/13/2023 I took my Cavachon puppy for grooming at the Petco located at 1945 W Palmetto St., Florence SC. My puppy was nicked causing a bald spot while being groomed on his right hind leg. His fur was cut low revealing his pink skin. I didn't immediately notice the nick because it blended in with his pink skin. In addition for about a week following...

Petco Dog training

I have made several inquiries to the Dog Training Center at the Petco located in Carrollton Tx, at Josey Lane. There has been no response to my inquiries, even after discussing the issue with the store manager or the person representing themselves as the store manager. My last inquiry was number 5, at which I told them my next contact would the corporate...

Petco Double charge on card ending in 1301 bank of colorado nov 7

Nov 7 double charge called mgr at Montrose CO store She said customer service would email in 24hrs. No response 11 called and told mgr had no email yet she said she would call me back in few minutes she did not call 13 called customer service rep told me there was no record of mgr calling about my claim rep took information and said I would get email in 24 hrs 15 still no reponse from anyone

Petco Grooming

I took my goldendoodle for his groom and bath appointment on november 4,2023 at the statesboro, ga location. I asked if they had experience in grooming goldendoodles which she replied "we do them all the time". They said it would be between 2-4 hours bc they were short staffed. 3 hours into it, I see my baby being shaved in the glass. we specifically talked...

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Petco PETCO Falmouth, MA

I called Petco on Sunday 11/5/2023 and asked about bringing in a dog for a nail trim. I asked for the hours available along with what was required in order to have the nails trimmed. I was told to bring in the dog during the hours and they were open 7 days a week for that service. I asked what I needed as I was watching my daughter's dog and did not have a...