Pet Smart Grooming — horrible customer service
My husband and I had taken our Yorkie to PetSmart for grooming over 1 year ago and received terrible service. The grooming was awful (tips on ears unevenly cut, silky hair cut too short, visor was crooked, w/big chunks of hair missing, and his inner ear hair was not plucked as it should have been). Not to mention, when we dropped him off, we were told to leave instead of staying to watch, because it may be too upsetting to him. I can understand dogs get anxious under grooming conditions, but why have a grooming department with glass walls?!?!?!... Where everyone in the store can watch him, except us?!?!?!? A year has passed, and we thought we would give them one more try, as we are desperate to have him groomed before we leave for vacation. So tonight we stopped in the PetSmart in Hiram, GA to inquire about an appointment for this week, and we were rudely told we had been "red-boxed" and they were refusing service to us!!! What a joke... "Red-Boxed", obviously some ridiculous term PetSmart executives have come up with in order to belittle and insult their customers. They were the ones who messed up our dog's hair!! We were completely insulted and will never shop there again! It was really the most ridiculous thing we had ever heard of... refusing service to a 10 lb harmless dog, just because they screwed up last time! I suppose they think they have some sort of "monopoly" on the pet store industry, but actions such as this will surely be the end of PetSmart!
There are plenty of other pet stores out there, and hope all of you pet owners who are reading this will consider shopping elsewhere. I'm sure you would hate to find out you had been "Red-Boxed" too!!!