The complaint has been investigated and
resolved to the customer's satisfactionResolved Pep Boys — riped off
resolved to the customer's satisfaction
Everyone, watch out for pep boys anaheim hills ca.!!! Took my jeep grand cherokee in for a radiator check and repair if possible for a leak. Radiator was not repairable and agreed to replace. Also at the advise of the service rep, replaced thermostat because of the mileage on vehicle. After work was complete, got vehicle home and found fan shroud cracked and "gluded" back in place. Took it back and problem was handled by manager. Steve kennedy. He told me that they did not break the part but would replace it free of charge. Hu? Why would they replace it if they did not break it? He had to order part and would take a couple weeks. Part arrived and was wrong part number. Would have to reorder.in the same conversation, steve kennedy asked if they could fix it to make it look good so he would not have to eat a $675.00 fan shroud? Told him no. He said he would call me when the part arrived. Well, it never arrived and he never called! Steve kennedy is never available to answer my calls and continues to avoid me. After filing a complaint with the bbb, they also have failed on returning an answer to my complaint! What is going on here? Does steve have a brother at the bbb? Next stop, dept of automotive repair! Steve kennedy and the mechanic should be terminated for unethical business practices!!! (If they haven't already been). If I conducted my own business like this, I would be out of business in a heartbeat.