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Pegasus Airlinesbad service and lost of lugate

pegasus airlines flight number lo7sep2359 i bought some present from duty free they try to charge 2 kilos for hand lugate i try to explaine and i proof them.In the same time the person from pegasus was called the lugate departemet he said take his lugate out.I said you havent got right to do date he was very rouded and unprofesional..I couldnt find my lugate after arriveng. I have vido record how they treat customer in bad behavior will sahare in youtube and other travel agents.They charge lugate fee without any recip.The manager of pegasus in istanbul he didint gave me his name for comlain still havent got any news from pegasus for my lugate.They been very rod to other disable person all been recorded..This member of staff bulling pasanger with unture words, They work like small mafia..please don't flight with this airplane.Time is 4 oclock i cant sleep because is effect my health and never fly with this pegasuus airliness any more.Sorry to say after my holiday couldnt give present to my kids because of pegasus memeber of staff.He is realy barberien.I have witness of bad service
my name is Abbas kaya and my brothers Mehmet Kaya

witness Serap sahin
ufuk huseyin suslu
Dogan Aydemir
Hidayet duzgun
kadir battal
Abdi Battal
Ufuk demir
Havva jelal
Mine jelal
Adem Demir
Mehmet kaya
Ayse demir

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