Menu
PDFFiller Customer Service Phone, Email, Contacts

PDFFiller
reviews and complaints

www.pdffiller.com
www.pdffiller.com

Learn how the rating is calculated

3.7 480 Reviews 476 Complaints
Claimed
PDFFiller has claimed their business profile
Share
Write a review File a complaint

PDFFiller complaints 476

ComplaintsBoard
T
9:26 pm EDT

PDFFiller Pdf filler

I just got charged $101 and I don't have an active account. Not sure what's going on. This happened on June 10th 2022. I haven't had an active account since March of this year.

Desired outcome: Please refund.

Read full review of PDFFiller
Hide full review
ComplaintsBoard
A
12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorized credit card charge

On June 9th 2022 at 3:46 pm my account was charged for supportpdffiller that I did not authorize, I’m checking back on my account because idk if this charge has been coming out regularly or not. I feel this is a scam and things like this should not happen. This has put a hardship on me and my family. It states it was a signature purchase which is not true

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorized charge

On 5/16 my PayPal account was once again charged 180.00 (reference number 928300GTEHM6GKE4). This was after working with PayPal to close my PDFFILLER

Account and reimburse me for charges since I was not using the service or a are of the chronic charges and finally talking with one of your representatives.

1. Please reimburse 180.00 to my PayPal account immediately

2. Never make an unauthorized deduction from my PayPal account again!

Desired outcome: 1. Please reimburse 180.00 to my PayPal account immediately 2. Never make an unauthorized deduction from my PayPal account again!

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
2:07 pm EDT

PDFFiller unauthorized charges

I was charged even if I am in my free trial and cancelled before the expiration date.

Desired outcome: I want a refund, please.

Read full review of PDFFiller
Hide full review
ComplaintsBoard
L
1:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Billed for a year 144.00 tried once cost me 205. Vet Bill

This was a scam I believe from the start. When it failed and the Vet could not use it or send it to the USDA for endorsement, aI had to pay The USVI Vet 205.00 to retype and sign a form last minute so we could travel with out puppy.

I wrote the support page immediately actually seven times and it said ERROR while sending

Tried Emailing by searching every available address - usually got looped into the page that dragged me into this mess 30 day cancel 180 days if your not completely satisfied.

Well they make it impossible to contact them after they Bill your PayPal - now in Portugal I am calling my Bank in the US to try to have them reverse it with screenshots of various messages I sent trying to cancel in their time frame.

This experience is worse them watching my puppy chase her tail

Desired outcome: Cancel / refund - God this has been stressful - call me since I can't call you

Read full review of PDFFiller
View 0 more photos
Update by Live Luv Sail Robbyn
Jun 11, 2022 11:31 am EDT

No return calls, or emails, worse this complaint but can no longer login either.

robbynbruni@gmail.com Gmail account signed in with . robbynf@msn.com (PayPal) My private # +[protected] everything needed to contact me.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
11:50 am EDT

PDFFiller Yearly Subscription

Hello

I used PDFFiller once and planned on getting a subscription but I was charged an annual fee of $96.00. I do not want or require an annual subscription. Can you please look in to this issue? I'd like my account to be refunded for this amount of $96.00. I was charged 5/31/2022 $96.00.

Thank you

Christine DeVito

[protected]@gmail.com

Read full review of PDFFiller
Hide full review
ComplaintsBoard
A
11:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorized credit card charges

Hi, my name is Anh. I created an account with PDF Filler in May and only used it once. I only intended to create a monthly subscription plan and was not aware that it was actually a yearly subscription plan that I would not have agreed to, until I was charged with USD $96 3 days ago without authorisation. Is there any way I can get a refund? I only used PDF Filler once last month and I will not be using PDF Filler again and I really need the money for other bills.

I tried using the contact form on your website but it kept saying there was an error. You can reach me at [protected]@gmail.com

Regards,

Anh

Desired outcome: I would like a refund

Read full review of PDFFiller and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
B
B
Brucely
, ZA
Jun 10, 2022 7:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, my name is Cuthbert. I have the same issue as Anh above. I created an account with PDF Filler and only used it once and i dont remember giving them my credit card details at all. I only intended to create a monthly subscription plan and was not aware that it was actually a yearly subscription plan that I would not have agreed to, until I was charged with USD $105 today without any authorisation from me. Is there any way I can get a refund? I will not be using PDF Filler again and I really need the money for other bills.

You can reach me at Cuthbertm6@gmail.com or +[protected]. Please help!

ComplaintsBoard
C
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Complaint

I used the website www.pdffiller.com, but I wasn't signed up for any of the services. They charged me

- 180 dollars dated 4/28/2021

- 180 dollars dated 4/28/2022

I expect someone to contact me as soon as possible to return this money, and I'm already in the process of filing a complaint with the firm for improper deductions.

Note: I also checked my account to see if I was subscribed, but I wasn't. There was no payment or subscription history. I have attached the screenshot for the same

Read full review of PDFFiller
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Charged 96 dollars pdffiller

I was just charged 96 dollars after signing up for the one week trial - and then after the trial we were supposed to be charged 5 dollars. I don’t know how to proceed and cancel the subscription. My account id is: [protected]

I didn’t sign up for the 1 year subscription. I wanted the 5 dollar one. But it signed me up for the close to 100 dollar option.

Desired outcome: get our money back. and cancel the subscription

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
12:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller PDFfiller

If you sign up to this service, avoid giving them your debt - credit card number. Last month, I tried this service, then cancelled it - but this weekend they took $96 unauthorized from my bank account. I am supposed to have my rent money due from my account tomorrow and I now cannot make my rent payment. There is NO way for me to stop this money from being taken before tomorrow!

I now have to call my landlord tomorrow and work out how to pay my rent...

Desired outcome: I needed to have this charge to my account stopped TODAY, but there is NO live person to talk to. The "person" now says that it will take 7 days to get a refund...

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
10:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorized payment

I've been charge by your website. I've never been to your website or buy anything. I didn't even knew you existed before looking at my bank account today.

From all the complains that I can see it looks like you guys are trying to scam people. Refund asap or I'll call my lawyer.

How the f**** you obtained my debit card omfg.

The transaction number is [protected], MA 02446

Amount is $0.53.

Once the refund is done I will change my debit card.

Can I at least know how you guys managed to debit my card? Like, the public IP used, the exact date and time, the country, etc etc. I know you can get that. Ask you system administrator, he'll help you.

Read full review of PDFFiller
Update by Vetea
Jun 02, 2022 11:43 pm EDT

Even your website is BS.

I can't even write you using this link https://www.pdffiller.com/en/contact.htm

Here the error:

There has been an Error while sending your message to our support team

Provide me your support email address SAP.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
5:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorised Charge

I subscribed to the service for the month long free trial as I only needed to use it a few times for a PDF form. I most definitely halted my subscription maybe some 3 weeks ago and stopped using the service, I did not modify any documents after 5th April as the records will show because this is when I am sure I unsubscribed.

However for some reason this cancellation did not go through, and the company did not send any warning that a billing was pending.

I am kindly asking for a refund of the 20 dollar monthly subscription amount and have the privileges of subscription revoked/my account deleted, because I have no use for the service, was under the impression that my previous attempt to unsubscribe was successful, and as a student with minimal financial support living week to week, such a billing has a debilitating effect.

Desired outcome: 20 dollar monthly subscription refund and account termination

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
7:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorized Credit Card Charge

On 5/05/2022 I was noticed I was charged $42.64 USD for a recurring payment. However, I do not recall subscribing to a pdffiller subscription. Based on other complaints this seems to be a common problem with this website. Since I don't recall using this website I'm not 100% sure how they gathered my payment information, but I would like for this issue to be resolved. I have been charged this amount 4 times since 2/07/22 adding to a total of $170.56 USD.

Desired outcome: I want a refund of $170.56 USD.

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
7:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Annual charge I did not consent to

I opted in to a free month trial for pdf filler, and went on to use it to fill out a few forms and I was happy with the service.

I realised now that on Saturday May 14th, I received an email from my bank stating that $154.73 has been deducted from my account balance for an annual subscription to the company.

I did not consent to this subscription or the deduction of that amount and therefore I would like my money refunded. I have faith in the credibility of pdf filler and I would love to work with them in future if they pay me back what I rightfully deserve.

Desired outcome: Please refund $154.73

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
1:40 pm EDT

PDFFiller Unauthorized Credit Card Charges

I was charged $96.00 5/30/2022 which is absolutely absurd amount of money for nothing.

Desired outcome: I'd appreciate a respond and a full refund to my account.

Read full review of PDFFiller
Hide full review
ComplaintsBoard
S
8:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Please refund and I would like a response

My name is Sandra Heron. My account was debit for $2.82 on the 29/04/2022 and then refunded as I cancelled subscription. Then my account again was debit $223.82 on the 28/05/22 after I had cancelled the subscription. I did not authorise this money to be taken out of my account. I would like quick action for the money to be replaced and no further contact with your company.

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
O
12:19 pm EDT

PDFFiller Unauthorized credit card charge

I looked at my account and have a 96 dollar charge and I didn't even know what this was or how I got charged for it

Desired outcome: Please refund

Read full review of PDFFiller
Hide full review
ComplaintsBoard
B
8:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Charged for something I do not know anything about

Date of charge - 2022/04/15 @ 00.27.19

I did sign up for a 30 day trial of PDF Filler but I did not sign up for a subscription. Nowhere was it explained that by having a 30 day FREE trial did it obligate you to continue onto a subscription. I tried the trial and felt that it was not for me. I then found a month later I was charged for a subscription I dis not sign up for.

I was not notified that this had happened.

I need a refund of the monies extracted from my account illegally because I did not agree to the subscription

Desired outcome: Please Refund the amount taken from my account.

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
7:04 pm EDT

PDFFiller Pfizer unauthorized charge

I was charged $96 for this service that I never signed up for. Someone

Or ones fraudulently used my card to buy or pay for these services.

Desired outcome: I want my money back.

Read full review of PDFFiller
Hide full review
ComplaintsBoard
A
11:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
PDFFiller has left an official reply on this complaint.

PDFFiller Unauthorised charge & lack of response to complaint

Hi,

I had filled a complaint on April 14th for an unauthorised charge of $96.00 (Transaction date: 18 March 2022). Ticket number is #1948919. I provided my CC details on April 14th, and again on April 17th. There has been no acknowledgement or response since. I have just forwarded the same information again today.

The transaction is: SupportPDFFiller.com – [protected] MA

Regards,

Aileen

Desired outcome: Please refund.

Read full review of PDFFiller
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

About PDFFiller

PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.

PDFFiller Customer Reviews Overview

PDFFiller is an online platform designed to streamline document management. It offers users the ability to edit, sign, and share PDF documents from any device. With a suite of tools, users can fill out forms, add text and images, and create legally binding signatures. The service also provides features for document storage, organization, and encryption for added security. PDFFiller aims to simplify the process of working with digital documents for individuals and businesses alike.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller
Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Unauthorised charge was posted on Apr 17, 2024. The latest complaint Horrible scam was resolved on Mar 28, 2024. PDFFiller has an average consumer rating of 4 stars from 480 reviews. PDFFiller has resolved 319 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.5
13333 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PDFFiller contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
    Click up if you have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (800) 831-2050 phone number Click up if you have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number 1 1 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (800) 831-2050 phone number
    Customer service
    +1 (855) 750-1663
    +1 (855) 750-1663
    Click up if you have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number 1 1 users reported that they have successfully reached PDFFiller by calling +1 (855) 750-1663 phone number Click up if you have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (855) 750-1663 phone number
    100%
    Confidence score
    Accounting / Billing
    +1 (617) 963-0233
    +1 (617) 963-0233
    Click up if you have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have successfully reached PDFFiller by calling +1 (617) 963-0233 phone number Click up if you have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number 0 0 users reported that they have UNsuccessfully reached PDFFiller by calling +1 (617) 963-0233 phone number
    More phone numbers
  3. PDFFiller emails
  4. PDFFiller address
    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
  5. PDFFiller social media
PDFFiller Category
PDFFiller is related to the Web Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.