PC Richard & Son review: defective product and bad service 125

The salesmen are very friendly and helpful when you are looking to buy something. HOWEVER, if you have a problem, and approach the same salesman you bought the item from, suddenly they don't want to know you anymore. First of all, whenever you walk into the store with a box (indicating you have a problem), everyone runs for the hills (after all, they got their commission already and have no further use for you). This has occured 2x for me, with two different items and in two different stores, they're not getting a 3rd try. When you finally manage to corner a salesman, they just point you to customer service. They will apply every rule in the book on you in order to not exchange, so make sure you have your receipts, etc.
Example: the salesman pushed the "floor model" of a high-end DVD player on me, when I got it home it didn't work, then they told me it was a discontinued model and there was nothing they could do? They look at you like you are someone trying to return stolen merchandise or something. Absolutely the worst customer service I've ever experienced. I understand things can break, but at least try
to help your customers out, even if it is a pain in the ###.
And NEVER buy the floor model of anything, it could be a unit someone else has returned. Mine still had someone's DVD disc inside and a repair sticker on the bottom.

I bought an iPad Nano from P C Richard & Son in Paramus, NJ: it stopped working 17 days after purchase.The store refused to take it back, provide a refund or help in any way.

Apple said to tak it to the Apple Store in NEW JERSEY; they won't exchange it because it wasn't bought there. BEWARE. NEVER BUY any APPLE products from P C Richard & Son in Paramus (or anything else - (their sales reps are uninformed about more of the inventory they sell and clearly management James Langford is not honorable. I will never set foot in one of their stores again.

All over a ***

I bought my Samsung UN55B8500 TV last April 2017 with a 2 year warranty. Within a month of having the TV the power board went. I took it to Samsung my self and they replaced the power board because the tv was under the 1st year. Since May now PC Richard has come twice to my home to fix the tv. All different problems;. Now it's May 2017 and the tv is back at PC richard service department getting fixed again;. It has been almost there for week and i haven't heard anything back from the Service manger Allen A/.on the status of what is wrong.. I have email Allen few time already and still no response". I think I received one bad tv from Samsung manufacture line.. I've been shopping with PC Richard for a while now and this time they are really going to lose me a customer;.

I purchaced dishwaxher fron pc richards&sons located at aramus location Joe Botros Jr 8246 .salesmen recomended me to buy warranty and I was told if anythig happened to I just call and get service immeduately or replaice applaince . 4 week my dishwasher is out of order and I try to make numerous complaints to Joe Botros Jr 8245 but unseccfully, he is very unprofessional put you on hold and never returne your call or follow up with issues. I xcame with decision to hire a lawer and open a case against this store since nobody wants ti help me.alost my money my days from work, waiting for this service and holidays comming soon and my kitchen is a mess

I bought a T.V. from there in November, was supposed to get my rebate in December/January. Called in January said it is coming, January said Mid January/. Called today said a month from February 28th!. The rude salemen Joe Botros Jr. 8246 hung up the phone on me and it did not hang up all the way so I heard the Joe Botros Jr. 8246 talking bad about me to his co-workers". Real Professional;. I will forward a complaint to the the company and NEVER shop there again.. This is a terrible company and it is extremely disappointing'

I purchased warranty for my dishwasher and i was told that anything happened just call the store and a problem well be fixed immediatly or appliance will be replaced. I paid my money but when i need to get a sevice i did not get it. It took me 4 weeks to make an appt.only one time technician came but he could not repair dishwasher.when you call customer service they do not return your call, when you ask them to talk to manager Charlie .they just put you on hold and never come back. I found this service very unprofessional and do not know how I can solve this problem. I was transfered from place to place but still no help.

It is now Oct 13th and I have called P.C. Richard in paramus to complain and they are in no way trying to accommodate me in any way. I have to take loads of laundry out to get washed (mind you I have two teenaged sons) at the laundry. Matt and I have told this to P.C. Richard and the supervisor of the service dept told me she would give me, at no cost for my hassle, a extended warranty on the washer. I call today, the 13th of Oct, and want to know when my part will be in. They put me on hold for 20 mins and said it's in and will come on the 18th to install. I asked about my extended warranty and they said the supervisor would never offer that and basically called me the liar, and oh well, we don't do that sorry and someone will be there on the 18th.

I will never ever purchase another appliance from them again and I feel I should be compensated by P.C. Richard & Son. In June I purchased a $6, 000.00 Wolf range from them. You would think that they would be more then willing to help me out and what they should have done from the very beginning is replace my washer. I am beyond disgusted and I do not want P.C. Richard & Son to get away with this and I doubt I will be the last! Please help?

There is only one store to purchase appliances, TV, telephones, etc and that has been PC Richard for years.Something strange happened, I purchased a TV set in the Paramus store from salesman Joe Botros Jr.8246. I gave him my American express card at which time he offered me the PC Richards credit card which I refused and under his breath he muttered "give me a break" which I paid no attention to. Next he asked for my drivers license which I questioned and he said it was a new form of security. After what seemed to be taking a very long time for the American Express to clear, he said the computer was very slow. What he was doing was opening the PC Richards credit account without my permission. Soon after I received a credit card and bill from PCR. You could say because I signed the receipt the responsibility was mine, however, since I said no to the PC card and handed over my AX card I assumed he was billing AX, not doing something dishonest! The actions of one person will cause me to think twice about PCR for future purchases. Who knows how many others are doing the same.

I went into the Paramus NJ store to purchase a TV . Salesman Brian J was very rude and inflexible with price and negotiation. Don't they understand if you come into the store it's to negotiate - if I want to pay list price I can buy online - and get free shipping.. After a heated exchange with THE salesman Brian J - we left the store, and I went to Electronics Expo in paramus .. Made my purchase in 10 minutes at Electronics Expo in paramus.

PC Richard should be more competitive, especially knowing their competition is right next door! This company may be 102 yrs old - the need to know how to compete in a retail environment which offers many different consumer channels

I went to pc richards in eatontown recently. I was in the market for a new washer and dryer. Spoke to a salesman and told him what I was looking at but that I wasn't ready to buy|. He told me to take my time and if I had any questions he would be glad to help;. After a while and a few questions I went to leave?. As I was leaving some guy named brad came running up to me yelling about not buying and wasting his salesmans' time'. He was so obnoxious about it he followed me to my car telling me that he would give me the "deal of a lfetime" if I would just come back in.. Sometimes people want to just want to look and see what's available before making an expensive purchase;. He sounded just like a used car salesman desperate for a sale". I'll think twice before I go back there especially since best buy is only a few doors down.

I purchased a washing machine and a refrigerator last april at pc richard from george. I thought they were a reputable company I was wrong. My washing machine was a ge profile and I hated it from the first load. It left water in the tub and I have to keep hitting spin spin spin. It is supposed to be a super capacity-what a laugh that is because I can't wash more than 4 items at a time or i'm left with about 2 inches of water.
I called them after I did the first load and I asked if I could return it and purchase a more expensive machine because this one didn't wash clothes properly. I was told once its in my house its mine. Well, we can't try machines out in the stores to see how they work. This one is the worst machine I have ever purchased. I have never had a problem with an appliance before and this was such a disasterous experience I tell everyone I know.

Since I have to wash clothes and can't purchase new clothes each day and throw the old ones out I have to go to the laundromat. I had a repairman come and he had to replace a lot of parts. He told me to call them and tell them to take it back. I tried again. I was told if it can't be fixed. Well, everything can be fixed if you replace all the parts.

The machine still didn't work right. I am very disappointed in pc richard and I will never ever ever make any purchase their again. This isn't something I can just get over, if I try to use my machine and I have to wash 4 items at a time its fine. But that isn't life. I don't have an hour for each 4 items to wash and I still have to hit spin spin spin. This burns me because I have to go drag my clothes to the laundromat each week.

Since I deal with it each time I do laundry I tell everyone everyone! Frustrating isn't even the word, I am totally disappointed in pc richards service, treatment of a customer, and again will never shop there for anything else. I will also never buy a ge appliance again. I used to go to pc richards for everything, but I never had a problem with an appliance. This was an eyeopening experience. One I learned from and one I tell everyone about. The machine is supposed to be a water saver too, I don't know how it can be since it takes me much more water to wash clothes since I can only wash 4 items at a time. To top it all off if I wash towels I get water all over my laundry room floor. Never can I wash towels at home they all always have to go to the laundromat.

I'm totally disgusted with this machine and with the service I received at pc richard. They lost me as a consumer.

PC Richards sells products it knows are unreliable but makes big markup on product it knows are crap. LG appliances are garbage go see LG complaints online. The LG refrigerator they sold is crap there was intermittent banging noises from motor day or so after receiving item then 6 months later it broke we lost hundreds of dollars of food and PC serviceman took 4 days to come. July 4th vacation was ruined because we needed to wait for repairman to service unit. I made e-mails and calls to LG and no one returned my calls. PC Richards said if you got warranty we would come right away, strange the serviceman who is coming today said he was sent from PC Richards. I will keep you posted

We bought all our appliances, including the regrif in question GE Profile . We were told at the time of purchase that the appliances were all new and had a few dents, cosmetic problems. OK we said we can live with that. WE purchased the appliances.

Many months went by 7 unti our new home was completed to instal.. We kept the appliances safe in heated garage.

When installed, the ice maker did not work as the hose was leaking. Other problems arose after we called GE including the hindge was broken, door suction was striped. We then were told from the GE Co. that the unit was 5 years, used as food was found in both the freezer and bin. GE was very apologetic and said this was not fair and illegal to sell a used refrigerator. They are behing us 100%. The unit was built in 2017 and they don't sell this anymore.
We also found the GE profile stove was also used and they said it was brand new.
PC Richards carefully wrap they appliances with new packing material so the customer thinks the unit is new.

What a scam the p c richard & son No Payment/No Interest credit card is! It sounds great to the consumer in this time of need to purchase items for their home improvement at no interest for 6 months to a year but what they do is charge you all the interest at 26.99% from day 1 if the entire amount is not paid in full! Even if you have been making monthly payments.

I received a statement 1 month with a $500 finance charge!

Shady business. Shame on these credit card companies for doing this to people in this hard economic times.

I will NEVER shop at p c richard & son ever again. Thousands and thousands of dollars I spent there, never again!

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working".

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part".

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase;. That is typically the exception and not the rule|.

The worst part is dealing with the company's Service Center|. They are absolutely useless|. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service..

I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out".

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.

Bought a television Saturday. Had trouble connecting it. Called Tuesday to make appointment with installation professional for Wednesday evening (and was put on hold three times!). Left work early even though I had a lot to finish up before the holiday weekend.

No one showed up Wednesday evening, so I called Joe Botros Jr. 8246 to follow up (and was put on hold twice). The clerk Joe said there was no record of my appointment. I said I might pursue a refund. The clerk got mad and hung up on me.

This store wasted my time! Next time I'll go to (((competitor's name redacted)))!

Complaintsboard | August 09, 2017 They do not care about the customer after the sale is made. MIT MANAGER JOSEPH BOTROS JR. I paid for a service contract for Frigidaire fridge.HandlE broke and called them for part and service.Called them service and was told that it was ordered and would be received in 2-3 weeks. It has now been 3 ...

Maryann21 July 11, 2017

I immediately called the store and speak to Joe Botros & demanded that someone comes back to figure out what is going on.
They installed an airconditioner in my house which causes my window and wall to now shake. When they sent a service guy he said it was an install problem. After their service reps left I immediately called the store and speak to Joseph Botros Jr.and demanded that someone comes back to figure out what is going on. Their reply was we can not have someone their until Monday at the earliest. Also the service guy left the gray foam around the AC hanging on the outside of my house. Also the AC was damaged that they installed.

Over the past 9 months, my husband and I purchased 7 appliances from PC Richards -- 4 for our primary residence and 3 for our rental property. We also purchased full 10 year warranties for each of the appliances which was probably the smartest decision we have ever made since most of their appliances have stopped working".

We have to-date had 4 appliances serviced (3 from our primary residence and 1 from our rental property) and of those 4 appliances, we have had 3 replaced after enduring weeks of waiting for service technicians who could never fix the problem and always needed to either order a part or "another" part".

There is no excuse for brand new appliances to completely break down in 5 and 6 months after purchase;. That is typically the exception and not the rule|.

The worst part is dealing with the company's Service Center|. They are absolutely useless|. The technicians might as well be people just pulled off the street and given a job because I have yet to have one in my home who appeared to actually know anything about the appliance that he was dispatched to service..

I have never had an appliance fixed in a single service call, and I had to raise *** about having so many service calls on each "new" appliance before a Manager would approve a swap-out".

I will NEVER IN LIFE do business with PC Richards and if there was any way that I could cancel the appliances that we purchased, send them back and eliminate any dealings with them at all, I would do it in a heartbeat.

Now the icing on the cake is that my tenant's brand new refrigerator has been out of commission for 2 weeks now and we have been unable to get a new refrigerator approved. Instead they were told today that they would have to wait "AT LEAST" another week for a compressor to be ordered on this new refrigerator before they will have a functioning refrigerator in their apartment. Now someone explain to me how a refrigerator's compressor goes bad in a matter of 6 months?

I believe that PC Richards is selling faulty appliances as new. There is no other way to explain how 4 of 7 appliances completely stop working in a matter of months after purchase from the same company.

**To expedite a response, please provide Reference code DM 062513_cb_fran621**

We're sorry to hear about your experience. We would like to look into this. Please email me at gecapitalcares@ge.com with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital

IF it's in Year 1 it's NOT an extended warranty issue. It's a mfr warranty issue. Your "extended" plan takes effect Year 2. PC service does not like the extra step of billing the mfr. Should have gone to Samsung website and initiate service yourself.

you said hhgregg and then complaint about pc richard and you got it all wrong

Believe it or not dealing with one of these local regional appliance dealers is usually easier than dealing with these national dealers. Delivery logistics can become a nightmare and it will never always go smoothly. PC is usually responsive and really wants their customers to be happy. At the end of the day they are trying to make a profit for their service so they also need to make sure they are not being taken advantage of too!

If Joe told you that he misinformed you. A replacement happens after repeats of the same problem typically 3 times or if the unit can not be repaired. No, no manufacturer is going to take that TV back except for the rarest of circumestances. The TV will be repaired in the first year and billed back to LG in this case. After that your extended warranty will be covering you.

I called PC Richards and his son answered the phone. He said there was a big 40day flu epidemic going around their establishment, and that they were short on repairmen/women, until they recovered.

Bad service aside, once a replacement is done on ANY retailer's plan, the contract is OVER. Read the terms.

What you were told is the truth. Our warranties clearly state that if an appliance cannot be repaired, it will be replaced. I cannot determine if your appliance is truly unrepairable as I do not have your information. Be assured,
P.C. Richard & Son has stood behind everything we sell for over 101 years. I realize you are having trouble and sincerely apologize. Please allow me to help! Email me personally. I am sure we can do something to rectify the situation to your satisfaction.

Rick Gioia, Service Division Manager.

Rickg@pcrichard.com

Rickg@pcrichard.com

All the manufacturers warranty their products against mechanical failure. Unfortunately, all the major manufacturers consider the issue described as a cosmetic issue . However, we can certainly repair it and will do so at no charge. Please contact me directly at rickg@pcrichard.com and I will help resolve the issue.

This poor person has made it his or her life's mission to write at least daily about PC Richard and whomever this Joe Botros is. If you look at the complaints by date you will see a complaint by a person using 6 digits for a name pretty much every day with the ame theme.

To whoever is writing all these complaints, either get a lawyer or let it go. You are exhibiting classic "stalker" behavior. We get it, you hate this Joe guy and feel that he wronged you.

My name is Brenda and I'm a low-life.I like to go on http://www.complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.

You got a crap tv, that's not PC Richards fault.

P.C. Richard & Son pays for special financing promotions. Each statement states ON PAGE ONE when the promotion is over and that the balance must be paid in full to avoid finance charges. This appeared on 18 statements. Finance charges are charged to GE Money bank and not paid to P.C. Richard & Son, nor does P.C. Richard & Son reap any profits from the interest. It's a great promotion. However, the balance must be paid in full at the end. As with all credit cards, we encourage our customers to read the statements when they come and know what you are buying.

P.C. Richard & Son is the 6th largest appliance retailer in the country. We sell only factory fresh merchandise. While we do not manufacture the product, we stand behind everything we sell, and have done so for over 101 years.
That said, I realize you are having trouble and sincerely apologize. Please allow me to help! Email me personally. I am sure we can do something to rectify the situation to your satisfaction.
Rick Gioia, Service Division Manager.
Rickg@pcrichard.com

I'm sorry to hear that you had a problem with your camera and I would like the chance to earn your trust back in our company. Please e-mail me at social@pcrichard.com with your full name, contact number, invoice number and any further details so I can personally help you in any way that I can.

Kind regards,
Allison L.
P.C. Richard & Son

P.C. Richard & Son has stood behind everything we sell for over 101 years. I realize you are having trouble and sincerely apologize. Please allow me to help! Email me personally. I am sure we can do something to rectify the situation to your satisfaction.
Rick Gioia, Service Division Manager.
Rickg@pcrichard.com

P.C. Richard & Son has been in business for 101 years because we take care of our customers needs. It sounds like the manager felt something went wrong in the sale and did not just let you walk away with the wrong impression of the company. Obviously, he only made it worse. We do apologize

Refrigerators are usually leveled so that the weight of the door allows it to shut "automatically ". I can fully understand if the leveling needed adjustment. However, to blame food poisening on the refrigerator is a bit of a stretch and to post now after 5 years is a little suspect.

P.C. Richard & Son stands behind everything we sell. If you are having trouble we want to help. Emails are responded to usually within 1 business day. I am very concerned that we did not respond. Please call me personally or email me. Rick Gioia, Service Division Manager
[protected] - Rickg@pcrichard.com

You'll be flooded with nonsense at Worst Buy as well - overpriced accessories, Geek Squad Black Tie Ripoff plans, etc. Take your business to Lowes or Home Depot. PC follows the "old school" commissioned sales floor model, same with HH Gregg - both high pressure especially to sell warranties.

While P.C. Richard & Son stands behind what we sell with factory authorized service, we do not make the product. That said, please contact Rick at [protected] and I will rectify the situation to your satisfaction.