Payless Car Rental via rentalcars.com — no car available: itinerary number [protected]
On August 2, we flew from LAX to EWR. There was severe thunderstorms over the NY and NJ areas, so all airports were closed down. Our plane was diverted to Dulles DC.
We repeatedly tried to call Payless to let them know our arrival would be delayed but no one picked up.
We finally flew into EWR about 7 hours later than our scheduled flight time.
At the Payless desk there was a queue and no attendant. We waited for a half hour and when we finally reached the head of the line, we were told that we didn't have a reservation, despite the confirmation code and the confirmation letter.
Because everyone was in the same position -- drastically delayed flights -- no other cars were available.
Email from rentalcars.com dated April 30 2017
Itinerary Number is [protected]
Dear Sandra Hunter,
Thank you for booking your trip with Rentalcars.com!
Your itinerary is shown below.
Click below to access your itinerary details, along with other important information for your request number:
Manage My Booking
To change or amend your reservation:
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Your Rental Car Reservation
Rental Partner: Payless Car Rental
Car Type: Toyota Corolla or similar
Pick-up: 3 Aug 2017 15:30
Pick-Up Location: Newark Airport
Drop-Off: 6 Aug 2017 15:30
Drop-Off Location: Newark Airport
Driver: Sandra Hunter
Partner Reference: 04400132US2
Summary of Charges:
Subtotal of the Rental: USD $203.64
Taxes and Fees: USD $80.21
Amount Due at Pick-up: USD $283.85
Please review the following rules regarding rental cars:
* Payment for this reservation is due when the car is returned and will be charged by Payless Car Rental
* The rate may change if you pick-up, or drop-off the car at a different date, time or location than you requested in your reservation.
* Only the driver will be able to pick up this rental car at the counter.
* You will be able to add an additional driver at the counter for an additional charge payable directly to the rental car company. Additional charges also apply for optional items, and for drivers under the age of 25.
* The driver will be required to present a valid driver's licence, and a valid credit card in his/her name.
* Some locations also accept debit cards; however rental partners have different requirements for customers who will only have a debit card at the time of pickup. For more specific information please review partner payment options.
* Please see location specific rental policy and rules information.
* Click here for additional Frequently Asked Questions. If you require further assistance, please contact us.
* Contact Payless Car Rental: [protected]
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